[Important] Beware of phishing scams (e.g., via WhatsApp) exploiting external reservation systems and similar services
Thank you for your continued patronage of our Hotels.
We are currently seeing a surge across the accommodation industry in suspicious contacts (phishing scams) that misuse the names of external reservation management systems and reservation sites to prompt guests via WhatsApp, SMS, and other channels to re-enter credit card details.
We have also confirmed that some guests who made Reservations at our Hotels have received suspicious messages for certain Reservations that meet all of the following conditions:
・Reservation date: Reservations completed on or before September 21, 2026
・Stay date: Reservations with stay dates on or after September 21, 2026
Neither our company nor any of our Hotels will ever request that you enter credit card information or personal information via messaging apps such as WhatsApp.
If you receive a suspicious message, please do the following:
・Do not open any URLs or links included in the message
・Do not enter any credit card information or personal information
・Do not reply or follow any instructions in the message
*If you accidentally entered your information, please contact your credit card company immediately to help prevent damage and arrange measures such as suspending use.*
Thank you for your understanding and cooperation.













