Thank you very much for your continued patronage.
In response to the outbreak of pneumonia associated with the novel coronavirus as announced by the World Health Organization (WHO),
our Accommodation has implemented the following measures.
[Requests to Guests]
For all arriving guests, we ask you to complete a brief health questionnaire and undergo a temperature check using a non-contact thermometer.
*If your temperature is 37.5°C or higher and you have symptoms such as coughing or fatigue, we may refuse your stay. Thank you for your understanding and cooperation.
[Cleaning Measures and Staff]
1. Disinfectant is available in public areas within the Accommodation.
2. During cleaning, we thoroughly disinfect frequently touched surfaces such as doorknobs.
3. In enclosed spaces such as elevators, we install Cleverin to enhance space disinfection measures.
4. Staff will wear masks while on duty.
5. For staff health management, temperatures are checked before work and health conditions are monitored using a daily checklist. Staff are also instructed to refrain from non-essential outings.
[Dining Arrangements]
Dining arrangements vary by building; please see below.
In all cases, adequate spacing between guests will be ensured, and seating will be arranged with sufficient distance between tables.
[Main Building] Meals are generally served in the large banquet hall; however, in-Room dining is also available upon request.
Please ask our staff if you would like this option.
[Mountain Lodge] Meals will be served at the dining venue (Restaurant & Lounge).
[Kashotei] In-Room dining is available only for parties of up to 4 guests per Room.
*Exception 1: Kashotei Five-Star “Concept Rooms” include private-room dining
*Exception 2: Kashotei Standard Rooms will be served in the large banquet hall
*Exception 3: For groups occupying two or more Rooms who wish to dine together at Kashotei, meals will be served in the large banquet hall
We apologize for any inconvenience this may cause and appreciate your confirmation of the above.
We kindly ask for your understanding and cooperation during your stay.