Apology and Notice of Hot Spring Supply Suspension Due to a Source Pump Failure
Thank you for your continued support of Kagaribi no Yu Ryokusuitei. Due to a malfunction in our hot spring pump, we are currently unable to draw hot spring water. From October 26 to November 18, both the indoor and open-air public baths will therefore use heated tap water instead of hot spring water. (The baths will remain open.) We sincerely apologize for the inconvenience to guests who booked their stay looking forward to enjoying our hot springs. Resumption of Hot Spring Water Supply Repair work is scheduled for November 16–18, and we expect to resume the hot spring water supply on November 19. This schedule may change depending on the progress of the work. We will provide updates as soon as details are confirmed. For Guests Keeping Existing Reservations and Guests Making New Reservations As an apology to guests staying during this period, we will provide each adult and child with a ¥1,000 voucher per night for use at the property. *Children sharing a bed with an adult are excluded. *Vouchers can be used at the gift shop, Beer House, Matsuribayashi, and for drinks at dinner and additional à la carte dishes. No hot spring bathing tax will be charged during the affected period. If this tax is included in your room rate, the corresponding amount will be refunded. For Guests Wishing to Cancel Existing Reservations ・For stays from October 26 to November 18, cancellation fees will be waived if you cancel because of the suspension of the hot spring water supply, regardless of how close to your stay you cancel. ・Please contact us for assistance with cancellation. (Tel: 022-397-3333 / 9:00 AM–6:00 PM) Once again, we sincerely apologize for the inconvenience. Thank you for your understanding. Kagaribi no Yu Ryokusuitei

















