[Important] Beware of suspicious emails impersonating our property.
We have received reports of emails claiming to be from our property “Kuriya Yasohachi,” stating:
“We were unable to complete verification of the credit card registered at the time of your Reservation. Please complete the verification process via the link.”
Please note that this email was not sent by us.
Normally, online Reservations are managed and paid for through each booking site, and we will never send you a link by email asking you to verify the credit card information registered with a booking site.
Therefore, if you receive an email stating:
“We could not verify your reserved card.”
“Please enter and verify your card information via this link.”
please exercise extreme caution.
Do not click any links in such emails under any circumstances, and do not enter your credit card number, expiration date, security code, or any other personal information on the linked website.
Such emails may be “phishing scams” impersonating our property in an attempt to fraudulently obtain credit card information.
If you receive a suspicious email like this, please delete it immediately.
If you would like to Check Reservation details, please contact us directly using the contact information listed on the booking site you used or on our official website—not via any links or contact details provided in the email.
If you have already entered your card information on the linked website, please contact your credit card company immediately.
We apologize for any concern or inconvenience this may cause. To help prevent fraud, we kindly ask that you remain vigilant.
