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- N&E's Review
Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa
- Rooms & Amenities4.38
- Facility4.30
- Hospitality & Service4.58
- Meals4.54
- Onsen & Bath4.70
- Satisfaction4.56
The service was excellent.
I appreciated the thoughtful gestures, such as being guided to a parking spot close to the entrance due to my condition requiring a cane, and being seated at a table in the dining area that minimized walking distance for carrying food. A wagon was also prepared, which was very helpful. The room was spacious and comfortable; however, I noticed an ammonia smell in the toilet. The bathtub was generously sized, which I liked, but there were drainage issues—when draining water after use, it overflowed from the pipe beside the tub and flooded the bathroom floor, causing some panic. Overall, I think this is a great accommodation. Thank you for your hospitality.
- Rooms & Amenities4
- Facility4
- Hospitality & Service5
- Meals5
- Onsen & Bath5
- Satisfaction4
- 7/7/2025～
- 2 people 1 room
- Double Room <Non-Smoking> [Ocean View]
- Includes breakfast and dinner
Reply from the Facility
Thank you very much for choosing Shirahama Koganoi Resort & Spa. We sincerely appreciate your valuable feedback. We are delighted to hear that our efforts, such as assisting with parking, seating arrangements at the dining venue, and preparing wagons to ensure a comfortable stay, were appreciated by you. On the other hand, we deeply apologize for any inconvenience caused by issues such as odors in the room's toilet and drainage in the bathroom. We will promptly inspect and improve these facilities to prevent recurrence. Despite this, we are truly grateful for your kind evaluation of our accommodation as "overall good," which serves as great encouragement for us moving forward. We will continue striving not only to enhance our services but also to improve our facilities so that all guests can enjoy an even more comfortable stay. Thank you once again for staying with us and sharing your warm words and constructive feedback. All of our staff look forward to welcoming you back in the future!