Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Total 172 Rooms]
Overall Score
4.51
Wonderful (542)
  • Rooms & Amenities
    4.38
  • Facility
    4.31
  • Hospitality & Service
    4.58
  • Meals
    4.53
  • Onsen & Bath
    4.70
  • Satisfaction
    4.57
2.67
気ままに旅好き

It was unfortunate.

When I entered the Room, I was pleased to find it very spacious, but it was such a windy day that the sound of the wind was as loud as being on an airplane all night, and I couldn't sleep. The water supply lamp on the dehumidifier was on, so I added water, but it didn't resolve the issue. When I felt something rustling inside the sleeve of the jacket worn over the yukata, I found seaweed from the meal inside. I wondered if the jacket was not washed. It wasn't particularly cheap, so it was very disappointing.

  • Rooms & Amenities1
  • Facility1
  • Hospitality & Service5
  • Meals3
  • Onsen & Bath5
  • Satisfaction1
  • 2/4/2025～
  • 1 person 1 room
  • Double Room <Non-Smoking> [Ocean View]
  • Includes breakfast and dinner

Reply from the Facility

Dear Traveler, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate your valuable feedback and comments despite your busy schedule. However, we apologize for any inconvenience caused during your stay, including the inability to rest comfortably and the discomfort due to cleaning issues. We will share this matter internally and strive for improvement. All the staff at our Hotel look forward to welcoming you again. Reservation: Torii

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