At Hilton, as always, the health and safety of our guests and team members (employees) is our top priority. As the situation surrounding COVID-19 continues to change daily, we are doing everything we can to help you travel safely and will strive to respond with maximum flexibility.
Hilton CleanStay with Lysol Protection
To help you enjoy a cleaner and safer stay, we have established new hygiene and disinfection standards and will introduce the “Hilton CleanStay with Lysol Protection” program (name used in North America) at Hotels worldwide. This program was developed in collaboration with RB, the maker of trusted cleaning and disinfecting brands such as Lysol and Dettol, with support and guidance from Mayo Clinic’s infection prevention experts to further strengthen our hygiene and disinfection standards.
Hilton CleanStay is designed to further enhance the high level of housekeeping and hygiene already in place through hospital-grade cleaning products and advanced cleaning procedures. At this time, solutions using trusted Lysol products as well as training are planned for North America, while global expansion is under consideration. The program includes:
・Hilton “CleanStay Room” seal: A seal placed on your guestroom door indicates that the room has been thoroughly cleaned and disinfected—and that no one has entered since—so you can feel even more at ease.
・10 most frequently touched areas requiring thorough disinfection: We will thoroughly disinfect high-touch areas in guestrooms such as light switches, door handles, TV remote controls, thermostats, and more.
・More frequent cleaning: We will increase the frequency of cleaning in public spaces throughout the Hotel.
・Disinfecting wipes: Sanitizing stations will be set up at main entrances and other high-traffic areas.
・Fitness center: We will improve guidelines for cleaning fitness centers within Hotels.
・Removal of paper amenities: Pens, paper items, and guest directories will be removed; they will be replaced with digital options or provided upon request.
・Buffets, room service, meeting spaces: Enhanced cleaning measures and other changes will be implemented.
・Contactless check-in & check-out: At more than 4,700 Hotels worldwide you can use Digital Key for contactless check-in/check-out. *In Japan Digital Key is available at select Hotels; however advance check-in procedures at the front desk are required.*
・Innovative disinfection technology: We are also considering additional technologies such as electrostatic sprayers that apply charged disinfectant mist as well as UV light to sanitize surfaces and objects.
・Protecting team member safety & well-being: To continue delivering Hilton hospitality while protecting their own health, team members will be provided with hygiene supplies along with training to strengthen personal hygiene practices.
Hilton CleanStay will begin rolling out at Hilton Hotels around the world from June 2020.
Current health & hygiene standards: At Hilton we are fully committed to maintaining Facility hygiene at the highest level. In response to COVID-19 we have introduced additional measures based on guidance from global/national health authorities including WHO (World Health Organization), CDC (U.S. Centers for Disease Control and Prevention), Japan’s Ministry of Health, Labour and Welfare (MHLW), among others—and have strengthened our cleaning/hygiene management as follows:
・We continue providing updates to Hotel staff while strengthening operating procedures for preventive measures.
・We have increased how often public spaces (including lobbies elevators door handles restrooms) are cleaned while continuing use of alcohol-based disinfectants.
・In line with latest food-safety recommendations we will continue adjusting food-and-beverage services accordingly.
・We have installed hand sanitizer in more locations.
We have launched regional teams along with a global response team providing 24/7 support for our Hotels so that if any Hotel reports a confirmed case related to COVID-19 we can respond quickly.
At Hilton we believe it is especially during challenging times like these that true hospitality matters most. All of our team members look forward sincerely to welcoming you again soon with Hilton hospitality.
