Guest Reviews & Impressions for Rihga Royal Hotel Tokyo

(Tokyo Metropolis/Waseda) [Total 131 Rooms]
Overall Score
4.19
(66)
  • Rooms & Amenities
    4.32
  • Facility
    4.12
  • Hospitality & Service
    4.24
  • Meals
    4.32
  • Onsen & Bath
    3.94
  • Satisfaction
    4.23
2.20
アヒルさん

Deterioration of the Facility

The showerhead holder was wobbly, and when the water splashed, it hit the curtain, making the area outside the bathtub wet. Even after closing the faucet at the washbasin, water continued to leak, possibly due to an old gasket. Perhaps there is a shortage of staff. I have stayed several times, but the service has deteriorated. It's time to revoke the four-star rating.

  • Rooms & Amenities3
  • Facility2
  • Hospitality & Service2
  • Meals－
  • Onsen & Bath2
  • Satisfaction2
  • 11/10/2024～
  • 2 people 1 room
  • Twin 38 sqm (Non-smoking)
  • No meals included.

Reply from the Facility

Thank you very much for choosing to stay at Rihga Royal Hotel Tokyo. We sincerely apologize for any inconvenience caused by the room facilities and services. We will continue to strive to ensure customer satisfaction, and we kindly ask for your continued patronage of Rihga Royal Hotel Tokyo. Rihga Royal Hotel Tokyo Customer Service Manager

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