Guest Reviews & Impressions for The Yokohama Bay Hotel Tokyu - Page 16

(Kanagawa Prefecture/Yokohama Minato Mirai) [Total 480 Rooms]
Overall Score
4.55
Wonderful (679)
  • Rooms & Amenities
    4.59
  • Facility
    4.57
  • Hospitality & Service
    4.61
  • Meals
    4.49
  • Onsen & Bath
    4.43
  • Satisfaction
    4.59
  • 4.83
    ゴンダヌ

    Staycation Girls' Night Out

    I stayed at this hotel for a staycation with a friend to refresh ourselves. The hotel staff provided very pleasant service with smiles, which was great. Just sitting on the terrace and looking outside offered a little escape from the ordinary, and it was very refreshing. The bath was also large and relaxing. The breakfast, including Western-style bread and omelets, was very delicious. The automatic pancake maker was fun. However, compared to the Western-style options, the Japanese breakfast might have been closer to the level of a business hotel. What was particularly disappointing was the drink selection at the breakfast buffet. I was surprised that the green tea was powdered. Nowadays, even family restaurant drink bars have a better selection of teas. But the service was very good! My friend and I are talking about wanting to stay here again.

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  • 5.00
    Ytune

    It was a satisfactory stay.

    Every time I go to Yokohama, I always stay at the Bay Hotel. I can relax with peace of mind. Thank you very much.

  • 5.00
    ゆうchanおぢさん

    Wonderful hotel

    A hotel that truly deserves the expression "wonderful." Check-in was on the 25th floor Bay Club Floor, and the staff provided courteous service. We were seated, received a welcome drink, and after receiving an explanation, enjoyed tea time. From 17:30, we indulged in cocktail time exclusively for adults. The hotel interior is clean, and even the windows leading to the balcony from the room are thoroughly cleaned from top to bottom, making them very clean. There were no issues with drainage in the shower booth or bathtub. They prepared 3L pajamas for us upon prior request. However, the long-established New Grand boasts about hosting MacArthur and other celebrities, but the windows of the Sea Guardian are disgustingly dirty, the bathroom drainage doesn't flow, which is the worst, and although there are likely many international guests, they only provide pajamas up to size LL. To top it off, the room service breakfast was cold, and the coffee was just bitter. I hope they continue to strive sincerely from the guests' perspective without resting on their laurels like an old establishment. During check-out, perhaps because it wasn't busy, they saw us off to the elevator. I will use this hotel again soon. Thank you for allowing us to have a wonderful day.

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  • 4.33
    noriusa10

    We had a relaxing stay.

    This was my second stay this year. The view and night scenery from the lounge are always wonderful. Breakfast in the lounge was decent. Tosca does have a wider variety, but the lounge was quieter and more relaxing. Overall, it was a good stay.

  • 4.67
    横浜こいけ

    Use for meetings

    I booked a suite on the club floor for a meeting. Conversations in the club lounge (with guest fees paid), meetings in the club floor conference room, and discussions while enjoying room service in the suite. The wonderful space contributed to the success of the meeting. Thank you very much.

  • 4.67
    *BOSS*

    A Relaxing Holiday

    The room was thoroughly cleaned and very tidy, allowing for a comfortable stay. It would be even more comfortable if the bathtub and shower booth were a bit more spacious. The view from the balcony was enjoyable both day and night. We used in-room dining for meals. It would be nice to have an à la carte option for breakfast. The portions were quite large, so it would be great to have options like French toast. All the staff were courteous, allowing us to enjoy a relaxing and pleasant holiday.

  • 4.50
    ラッキーまつたろう

    A hotel where you can relax

    I always use this place whenever I stay in Yokohama. Once I enter the room, I feel like relaxing. I always look forward to sitting on the chair on the balcony and enjoying the night view. I also look forward to breakfast every time. If I had to mention one thing, this time I was slightly bothered by the smell of the carpet in the hallway.

  • 5.00
    夏香23

    It feels as comfortable as home.

    Recently, whenever I visit the Kanto area, I always stay here. I recommend the limousine bus for access from Haneda. It makes heavy luggage manageable and you don't have to worry about the rain! If available, I request a high-floor Luxury Harbor King Park View room. You can see the Ferris wheel on the left and have a panoramic view of the Minato Mirai cityscape, and the room layout is calming. I am grateful for the staff who are always kind and provide pleasant service. I bring my own makeup mirror because I like to do my makeup in a bright room, but I heard that if I request it, they will bring one to the room, so I plan to ask for it next time. Also, there are a few wooden hangers, but when I asked if there were any soft ones for women, I was told they are not available in standard rooms. However, if there are spares in higher-grade rooms, they would lend them to me. I always bring about two hangers with me. I would be happy if there were hangers for sweaters and dresses in the standard rooms as well. I have already made my next reservation. Looking forward to staying again.

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  • The following reviews are over 2 years old. The services and facilities currently provided may differ from the descriptions.

    4.83
    あこ3333

    It was the best hotel except for one thing.

    I stayed for a friend's birthday. The consideration of being guided to a separate seat during the Bay Club Floor check-in so that my friend wouldn't know the amount was wonderful. The macarons we ate right after check-in were also delicious. However, it was a bit disappointing that the pudding-like container that was brought to us ran out quickly and wasn't replenished. There was a wide variety of drinks, and the atmosphere was comfortable. It was nice that cocktails were made on the spot during bar time. The room was spacious, very clean, and I could spend time quietly without hearing any noise from the surrounding rooms. The only disappointment was when I called room service and asked, "Can I have some salt?" I was told, "Room service is busy, and it will take more than 30 minutes." I understand waiting for food, especially on the Bay Club Floor, but I honestly thought, does it really take that long just to get some salt? I was paying more than double the price of a regular room, and even a simple request for salt was delayed. That was very disappointing. Other than that, the convenience of being directly connected to the station was great, the room was spacious, and since the bath and shower room were separate, I could fill the tub and relax. I would like to use it again when I visit Yokohama.

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