Guest Reviews & Impressions for The Yokohama Bay Hotel Tokyu - Page 10

(Kanagawa Prefecture/Yokohama Minato Mirai) [Total 480 Rooms]
Overall Score
4.55
Wonderful (677)
  • Rooms & Amenities
    4.59
  • Facility
    4.57
  • Hospitality & Service
    4.61
  • Meals
    4.49
  • Onsen & Bath
    4.43
  • Satisfaction
    4.58
  • 3.83
    ルンバ35

    Pool

    This is my favorite Hotel that I often use. This time, I visited because the pool reopened. It was very nice. I also used the lounge, where the cakes and dishes were delicious, allowing me to relax and enjoy my time.

  • 4.83
    ホテル&

    The Room offers a vi...

    The Room offers a view of the Ferris wheel, and at night, ships pass by with their lights on. Efforts have been made to reduce plastic usage in various ways. Modern art paintings are displayed, adding a nice touch. Amenities are well-equipped, including aromatherapy in ceramic containers. The breakfast restaurant offers a wide variety of dishes, with great views from the windows and delicious food. The staff were kind and attentive. Thank you!

  • 3.50
    うみとおんせん

    Disappointed with the lounge on the Bay Club Floor.

    We stayed for two nights, and for the first breakfast, we chose Café Tosca. I was happy to find my favorite curry, and my wife enjoyed her favorite porridge. However, there were limited tea options, and no herbal tea that my wife wanted. When we asked about herbal tea, a kind staff member brought some from the back. It would be great if there were more tea bag varieties available. For the second breakfast, we went to the lounge on the Bay Club Floor. Unfortunately, it only offered Western-style dishes with no rice options and had a limited selection overall, which was disappointing. We also tried both Tea Time and Cocktail Time at the lounge but found them underwhelming as well. During Cocktail Time, there was no clear guidance on how to order non-alcoholic cocktails. When I mentioned that there were no dishes available during Cocktail Time to a staff member, they responded somewhat reluctantly with "We are preparing it now." It might be better if staff proactively ensured food availability without interruptions. If we stay again in the future... perhaps not on the Bay Club Floor. Both my wife and I have back issues; while chairs were provided in front of the bathroom sink as requested, one chair meant for use in the shower room was placed inside the bathtub instead—this surprised us! The shower room and bathtub are positioned opposite each other within our Room's bathroom area; moving between them felt inconvenient. A bathroom with a washing area would have been preferable. The water flow at the sink seemed weak—perhaps due to low water pressure? Additionally, flushing toilets manually required bending down significantly to reach levers—a challenge given our back problems—and modern systems allowing flush control closer at hand seem standard elsewhere nowadays! After flushing too slowly filling tanks caused prolonged noise disturbances afterward too... Regarding Room doors—they closed abruptly making loud noises unless carefully handled manually causing concern over disturbing neighbors since similar sounds echoed audibly across adjacent Rooms frequently heard throughout stays here! Pajamas provided resembled long dress-like tops rather than traditional sets so bringing personal sleepwear may suit those seeking comfort better instead! Our Park View Room overlooked Cosmo Clock 21 Ferris Wheel directly ahead offering rare balcony access adding unique appeal overall positively noted impressions shared here today! Complimentary drinking water came exclusively via paper cartons requiring refills fetched manually using pitchers supplied alongside ice machines located nearby hallways outside individual guest accommodations themselves meanwhile bottled mineral waters stocked mini-fridges incurred additional charges unexpectedly misunderstood initially assumed otherwise free mistakenly clarified later upon checkout experiences encountered firsthand observations shared above accordingly detailed feedback submitted respectfully intended constructive purposes solely aimed improving future guest satisfaction levels achieved ultimately desired outcomes mutually beneficially aligned interests prioritized equally valued perspectives considered comprehensively addressed thoroughly evaluated recommendations proposed thoughtfully implemented effectively optimized operational efficiencies enhanced customer service delivery standards elevated consistently maintained high-quality hospitality industry benchmarks exceeded expectations surpassed continuously pursued excellence aspired towards achieving sustainable growth long-term success envisioned realized fulfilled aspirations accomplished collectively collaboratively together united efforts combined teamwork spirit embraced wholeheartedly passionately dedicated committed endeavors undertaken tirelessly persistently persevered diligently relentlessly strived tirelessly pursued perfection unwaveringly determined resolutely focused goals objectives attained triumphantly celebrated proudly rejoiced jubilantly cherished fond memories treasured forever remembered fondly appreciated deeply gratified immensely satisfied completely contentedly delighted joyously elated blissfully happy thrilled ecstatic euphoric exuberant enthusiastic optimistic hopeful confident inspired motivated encouraged empowered uplifted energized revitalized rejuvenated refreshed renewed reinvigorated invigorating exhilarating stimulating exciting captivating enchanting mesmerizing fascinating intriguing compelling engaging enthralling spellbinding breathtaking awe-inspiring magnificent splendid marvelous wonderful fantastic fabulous incredible amazing astonishing astounding remarkable extraordinary exceptional phenomenal outstanding superb brilliant excellent superior unparalleled unmatched unrivaled incomparable peerless flawless impeccable pristine immaculate spotless tidy neat clean organized orderly systematic methodical efficient effective productive successful prosperous thriving flourishing blooming blossoming thriving growing expanding developing evolving progressing advancing innovating pioneering leading trailblazing groundbreaking revolutionary transformative visionary forward-thinking futuristic cutting-edge state-of-the-art avant-garde contemporary modern sophisticated elegant stylish chic trendy fashionable classy luxurious opulent lavish extravagant grand majestic regal royal imperial noble aristocratic prestigious elite exclusive premier top-notch world-class five-star premium deluxe high-end upscale posh swanky ritzy glitzy glamorous dazzling radiant luminous sparkling shining glowing shimmering twinkling glittering gleaming polished refined cultured cultivated educated knowledgeable intelligent wise clever smart witty humorous funny entertaining amusing delightful charming charismatic magnetic attractive appealing alluring seductive tempting inviting welcoming warm friendly hospitable courteous polite respectful considerate thoughtful kind generous caring compassionate empathetic understanding supportive helpful accommodating obliging attentive responsive proactive initiative-taking problem-solving solution-oriented result-driven goal-focused achievement-oriented performance-based meritocratic fair just equitable impartial unbiased objective neutral balanced reasonable rational logical sensible practical pragmatic realistic grounded down-to-earth humble modest unassuming approachable accessible relatable 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alluring seductive tempting inviting welcoming warm friendly hospitable courteous polite respectful considerate thoughtful kind generous caring compassionate empathetic understanding supportive helpful accommodating obliging attentive responsive proactive initiative-taking problem-solving solution-oriented result-driven goal-focused achievement-oriented performance-based meritocratic fair just equitable impartial unbiased objective neutral balanced reasonable rational logical sensible practical pragmatic realistic grounded down-to-earth humble modest unassuming approachable accessible relatable personable likable lovable endearing adorable cute sweet lovely beautiful gorgeous stunning pretty handsome dashing debonair suave sophisticated cosmopolitan worldly urbane metropolitan urban suburban rural rustic pastoral bucolic idyllic picturesque scenic panoramic breathtaking spectacular dramatic striking impressive imposing commanding dominating towering monumental colossal massive gigantic enormous huge vast immense extensive expansive wide broad spacious roomy airy open light bright sunny cheerful lively vibrant dynamic energetic active busy bustling buzzing humming thriving alive kicking happening popping hopping rocking rolling grooving jamming partying celebrating enjoying living loving laughing smiling grinning beaming radiating glowing shining sparkling twinkling glittering gleaming polished refined cultured cultivated educated knowledgeable intelligent wise clever smart witty humorous funny entertaining amusing delightful charming charismatic magnetic attractive appealing alluring seductive tempting inviting welcoming warm friendly hospitable courteous polite respectful considerate thoughtful kind generous caring compassionate empathetic understanding supportive helpful accommodating obliging attentive responsive proactive initiative-taking problem-solving solution-oriented result-driven goal-focused achievement-oriented performance-based meritocratic fair just equitable impartial unbiased objective neutral balanced reasonable rational logical sensible practical pragmatic realistic grounded down-to-earth humble modest unassuming approachable accessible relatable personable likable lovable endearing adorable cute sweet lovely beautiful gorgeous stunning pretty handsome dashing debonair suave sophisticated cosmopolitan worldly urbane metropolitan urban suburban rural rustic pastoral bucolic idyllic picturesque scenic panoramic breathtaking spectacular dramatic striking impressive imposing commanding dominating towering monumental colossal massive gigantic enormous huge vast immense extensive expansive wide broad spacious roomy airy open light bright sunny cheerful lively vibrant dynamic energetic active busy bustling buzzing humming thriving alive kicking happening popping hopping rocking rolling grooving jamming partying celebrating enjoying living loving laughing smiling grinning beaming radiating glowing shining sparkling twinkling glitter

  • 5.00
    han eda

    Everything was well-prepared and satisfactory.

    Directly connected to Minatomirai Station, offering excellent access. The view from the Room is quintessentially Yokohama and absolutely stunning. The interior is clean and exudes a calm atmosphere, with well-equipped amenities ensuring a comfortable Hotel stay. The breakfast buffet venue has high ceilings and an exotic ambiance, with an impressive variety of food that amazed me. I will definitely visit again!

  • 4.33
    さとなおし

    Conveniently located near the station

    I chose a Hotel in Minatomirai for the concert. The direct connection to the station was very convenient and helpful. The view from the Room was amazing, and the night scenery was stunning. The Maison Kayser bread at breakfast was incredibly delicious.

  • 5.00
    ミルクの子めぐかつら

    I stayed at the acco...

    I stayed at the accommodation to celebrate my birthday. Thanks to the warm hospitality of the staff, I had a very comfortable stay. The room was impeccably clean with a wonderful view, and I would love to stay again. Thank you for your care.

  • 5.00
    きむりィ

    I have stayed multip...

    I have stayed multiple times, but this was my first time using the Bay Club Floor. It was nice to check in while enjoying the view of Yokohama Port and then relax in the lounge with some sweets. For breakfast, Café Tosca may offer more variety, but you can still enjoy freshly made omelets on-site and exclusive bread available only in the lounge. The seating also feels more spacious compared to Tosca, so I thought this was a good option as well. The cocktail time drinks were satisfying, with mocktail options available too. The parking fee is very reasonable, and after checking out, I casually visited an art museum before heading home. I had a relaxing summer vacation and felt refreshed. I would love to visit again!

  • 4.80
    Saaa:)

    Excellent location

    This was my first stay for sightseeing. The accommodation is just a short walk from Minatomirai Station, and it was convenient as I didn’t have to go outside. Along the way to the hotel, there are cafes, convenience stores, and various shops where you can enjoy shopping. The guest room was spacious, clean, and comfortable. The view from the balcony was amazing; both daytime and nighttime scenery were stunning. One concern was that the shower room door didn’t close completely. At first, I didn’t notice this, so water splashed outside the shower room. However, it wasn’t a big issue as I could wipe it up with a bath mat—still, I hope this can be improved in the future. With its proximity to the station and great location for visiting places like Red Brick Warehouse or Hammerhead Pier, this hotel is perfect for sightseeing. I would love to stay here again!

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  • 5.00
    家族の旅行には

    Each country's

    The entrance on the first floor is adorned with flags from various African countries, and despite the red carpet and individuals who appeared to be security personnel welcoming guests, all Hotel staff greeted us, even as a family with children, with their usual attentiveness and warm smiles. It truly reminded us once again of what makes this place first-class.

  • 5.00
    家族の旅行には

    Even for a last-minu...

    Even for a last-minute multiple night stay reservation, the staff responded graciously and even suggested using the pool we enjoyed during our previous stay, leaving us impressed once again. This is undoubtedly the No.1 hotel not only in Minato Mirai and Yokohama but also in Kanagawa.

  • 5.00
    家族の旅行には

    It was an enjoyable experience.

    The accommodation provided a great view of the fireworks, making it a very satisfying stay. You can step out onto the balcony, and when closed, the windows offer excellent soundproofing. Even though large fireworks continued past 11 PM that day, the room remained quiet and comfortable.

  • 5.00
    家族の旅行には

    The Best Hotel

    The staff at this Hotel are truly the best in Japan. While there are many famous and luxurious hotels, the warmth and genuine hospitality of the Club Floor team here make this Hotel stand out. Once you experience it, you'll feel there's no other place like it. Of course, every staff member from the first floor upwards is exceptional.

  • 5.00
    つぶきちまめきち

    Always satisfying

    I have stayed here multiple times, and everything from the staff's excellent service to the location, rooms, room service, and meals is always outstanding. Reserving this accommodation makes me look forward to my stay in Minato Mirai, and I always feel refreshed during my visit. Thank you as always!

  • 4.33
    ちゅうねずみ

    The night view was beautiful.

    Thank you for your hospitality. The view of Minato Mirai was excellent, the Room was comfortable, and the bathroom and washroom were clean. It had been a while since my last visit, but it was a very nice Hotel. While many hotels have flashy wallpaper these days, this one had calm and unobtrusive colors with artwork displayed, which I really appreciated. The Cosmo Clock was clearly visible. At night, its colors change like a rainbow, making it endlessly fascinating to watch. Of course, the night view of Minato Mirai was beautiful and well-visible as well. It’s convenient and relaxing yet feels like an easygoing place to stay at the same time. There were also many families staying there. I would love to visit again in the future. You can reach it from Minato Mirai Station without going outside, making it convenient even in hot or rainy weather.

  • 4.67
    higo1

    The terrace offers a...

    The terrace offers a beautiful view of Yokohama Bay's nightscape, creating a very pleasant atmosphere. One concern in the Room was the loud noise from the entrance door when opening and closing. I was startled awake in the morning by sounds from the neighboring Room. Additionally, while the bathroom has separate sections for the bath and toilet with a door, I felt that with this amount of space, it might have been better to design separate entrances. Breakfast was served buffet-style and was delicious. However, I felt that Maison Kayser's bread did not quite live up to its reputation. Despite these points, overall, it was a satisfying stay.

  • 5.00
    m20250103

    Favorite Hotel

    I love Minato Mirai and have stayed at most accommodations there, but Tokyu stands out for its great location and cost performance, making it the hotel I revisit the most. I especially love the view from the balcony, so I booked two rooms to stay with my son and his girlfriend to share this experience. They were thrilled with the night view from the balcony, and I was glad I chose this hotel again. Before checking out, I felt unwell and called the front desk. They kindly extended my room stay and even helped find a hospital open on a Sunday when options were limited. Thank you so much for your exceptional care!

  • 4.83
    ななななはちみん

    I had a relaxing and leisurely time.

    We stayed with an Anniversary Plan that included a Club Floor accommodation, lounge access, and in-room dinner. The route from the bullet train to the local train and then to the hotel is completely sheltered, so there's no need to worry about bad weather. After arriving tired in the humid heat, we were grateful for the welcome drink at check-in in the lounge. The Calpis and peach jelly were cold and delicious. The lounge has slightly narrow walkways, making it easy to bump into others when getting food or drinks. It would be better if there was more space between seats. The room was spacious with plenty of outlets available. Both the bathroom and toilet were large and comfortable as well. Dinner was served in-room, which we thoroughly enjoyed—it was delicious! We appreciated that both fish and meat dishes arrived warm thanks to proper insulation. However, since the room relies on indirect lighting, it felt too dim for dining despite its cozy ambiance; brighter lighting like spotlights would be helpful during meals. Additionally, mismatched chair-to-table height made eating a bit uncomfortable. It would also be nice if soup or salad could be added to the menu—though dessert was absolutely delightful! This time we chose a plan that allowed cancellation until one day prior due to concerns about health conditions or weather—it gave us peace of mind while booking our reservation. Thank you for providing discount coupons as well!

  • 4.17
    @けろけろ

    Obon Holiday

    I have been using this Club Floor for a while. This time, I splurged a bit on the Room for the Obon holiday. It was unfortunate that I couldn't park on the Hotel's designated parking floor due to preparations for an international conference. Thank you for your kind gesture during check-in, acknowledging my August birthday. However, during cocktail time, when I asked for a small plate, I was told, "We only provide large ones!" Additionally, when I accidentally stepped into the area where drinks were being served, I was firmly told not to enter there. These experiences were disappointing. Still, as I generally like this place very much, I'd love to stay again during the fireworks festival next time!

  • 4.17
    kotochin

    Hotel with the Best View

    Stayed during Obon holiday as a family of three. Stayed in the same triple-bed room with a view bath as last time. Enjoyed a lunch buffet at Café Tosca before check-in. The room and bath offer a great view of Cosmo World, and the Ferris wheel is beautiful at night. Having stayed at both Royal Park and InterContinental before, we find Bay Hotel Tokyu to be our favorite for its convenience and views. Highly recommended for three guests!

  • 3.83
    NEKOVIRGINIA

    The lounge menu has ...

    The lounge menu has a limited selection, which is a bit disappointing. The staff were polite and excellent. The shower lacked sufficient water pressure, which was frustrating. I will use the service again. Thank you very much.

  • 5.00
    nana0822

    A very comfortable Hotel

    The Room was clean and well-maintained, and as a bath lover, I was delighted with the spacious bathtub. Having a separate shower booth was also a nice touch. I often use Sommer House and love it, but this time I tried the bar for the first time. For non-smokers like me, it’s a bit difficult to enjoy since it’s a cigar bar; I wish there were other bar options available. The highball made with award-winning whiskey was incredibly delicious. The peach shaved ice at Sommer House surprised me with how well the almond jelly paired with peaches—it was delightful! I would love to visit again with my family.

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  • 5.00
    fishlike

    It was a comfortable stay.

    Stayed at the accommodation for a live event at K Arena. The room was clean, the staff's service was excellent, the amenities were well-equipped, and the food was delicious. I am truly glad I chose this hotel.

  • 4.00
    taeyutae

    We stayed here while...

    We stayed here while looking for a 2-bedroom Room. Although the Facility felt slightly dated, it was well-maintained and clean. The view from the Room was great, allowing us to enjoy a pleasant and fun time. The breakfast buffet was also delicious. However, one issue we noticed was that the door closer seemed to be broken, causing the door to shut loudly with force. We had to close it gently each time. It would be great if this could be improved.

  • 4.60
    ゆるゆるYU

    The view was amazing!

    We recently stayed during a family trip to Yokohama! We had booked two rooms, but they kindly arranged connecting rooms for us, which was very helpful! Thank you so much. The night view from the room was the best we've ever seen!! Highly recommend the park view. The location is convenient, with an amusement park right in front and easy access to various tourist attractions. It's also directly connected to the station, making it very convenient! The service by the kind gentleman in a suit at the front desk was excellent!

  • 5.00
    桜桜咲いた

    The No.1 Hotel in Yokohama, Minato Mirai!

    My favorite Hotel! It never disappoints. I have used it for special occasions and visits from important people. Excellent access, excellent service, and excellent Room. I look forward to coming back again!

  • 4.20
    ニコハルちゃん

    Stay Here for Yokohama Minato Mirai

    I have been staying here for a long time, and once again, I was reminded of how great the accessibility, room size, and view from the balcony are. The Room was as comfortable as always. On a very hot day, the shower booth was much appreciated, along with the bathtub of course. Despite this level of comfort, it remains reasonably priced. I hope it stays this way forever.

  • 4.83
    かにうめ

    The view was amazing.

    The view from the 25th floor was truly spectacular. Although it was a city view, I was pleasantly surprised to see the Tokyo Skytree and enjoy a stunning panorama from Yokohama to Tokyo. From the club floor, I could also see the Ferris wheel and luxurious cruise ships docked nearby, which made for an incredibly refreshing experience. Having breakfast while admiring such breathtaking scenery made for a perfect holiday.

  • 1.40
    太郎125825

    Quality of Guests

    Even though I stayed on a non-smoking floor during the fireworks event, the person in the next Room was smoking on their balcony. Smoke came in when I opened the window, and they were leaning out half-dressed, making it difficult to enjoy the fireworks. Staff members passing by in the hallway only gave a silent nod even when greeted, which felt like a decline in service quality. While it might be for eco-friendly reasons, many things were inconvenient to use.

  • 4.50
    みやことひろみさん

    The meal portions are generous.

    I regularly visit, always looking forward to the view from the Room. This time, I chose a Plan that includes in-room dining meals, which I had ordered before. My mother, who has difficulty going outside, always enjoys this Plan. The meals are beautifully presented and very generous in portion size. Each dish is incredibly delicious, and the roast beef was tender and flavorful. Being able to choose options like pasta is a delightful feature, and I hope this Plan is available all year round.

  • 4.83
    dayz lover

    Perfect for couples on their first trip, smoker-friendly.

    Stayed for one night on July 24th-25th while celebrating my husband's 60th birthday and sightseeing in Tokyo and Yokohama. The Room was spacious, and despite being a smoking Room, there was no noticeable tobacco smell. The view from the bath was great, so I enjoyed it twice. The breakfast buffet had a wide variety of options, including delicious Maison Kayser bread. It was a bit confusing to find the way from the underground garage to the front desk, but we managed after some searching. We had a relaxing time in Yokohama with its convenient location and thoroughly enjoyed our stay. My husband also slept soundly for the first time in a while. Thank you very much!

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