Guest Reviews & Impressions for Okura Act City Hotel Hamamatsu

(Shizuoka Prefecture/Hamamatsu) [Total 322 Rooms]
Overall Score
4.42
Good (182)
  • Rooms & Amenities
    4.49
  • Facility
    4.34
  • Hospitality & Service
    4.62
  • Meals
    4.39
  • Onsen & Bath
    4.19
  • Satisfaction
    4.49
3.50
びわらんなーさん

Please check the facilities.

Stayed in the corner twin room on the top floor. Although the weather was not ideal, the view was still great. Enjoyed the meals at Toka Rin and the breakfast. However, there was some noise from the plumbing after using the sink, which was a bit concerning. We hope the Facility can check on this.

  • Rooms & Amenities3
  • Facility3
  • Hospitality & Service4
  • Meals4
  • Onsen & Bath3
  • Satisfaction4
  • 10/3/2025～
  • 2 people 1 room
  • 【Upper Premium】Standard Twin <Non-Smoking>
  • Breakfast included

Reply from the Facility

Thank you very much for choosing to stay at our hotel. We sincerely apologize for any inconvenience caused regarding the bathroom facilities. We will take your valuable feedback into consideration and strive to improve our services to ensure customer satisfaction. On the other hand, we are delighted to receive your kind words about the view from the hotel and your dining experience at our restaurant. All of our staff look forward to welcoming you again in the future.

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