Guest Reviews & Impressions for Yokohama Grand Intercontinental Hotel - Page 6

(Kanagawa Prefecture/Yokohama / Minato Mirai) [Total 594 Rooms]
Overall Score
4.21
Good (212)
  • Rooms & Amenities
    4.30
  • Facility
    4.17
  • Hospitality & Service
    4.28
  • Meals
    4.38
  • Onsen & Bath
    3.98
  • Satisfaction
    4.22
  • 4.20
    マーシ；「。「；「；・「:￥「＠:「
    Date Posted: 1/6/2025

    It would have been better if there were drinks and snacks in the refrigerator, considering the price paid.

  • 3.83
    31K
    Date Posted: 1/3/2025

    New Year's Eve for two consecutive years

    We stayed here for two consecutive years over New Year's. Despite the busy schedule with countdowns, New Year fireworks, and the first sunrise of the year, we were able to enjoy a relaxed start to the new year with breakfast available until 10 AM and check-out at 1 PM.

  • 4.83
    アンクルトモ
    Date Posted: 1/1/2025

    As expected of the Hotel

    The view from the Room and the environment around the Hotel are wonderful. Since I checked in at 4 PM on December 30th, the reception was crowded, with about three lines, and it took quite a bit of time. Other than that, it was a highly satisfying Hotel, and I will use it again.

  • 4.17
    チーただ
    Date Posted: 12/31/2024

    Year-end closing

    I used it as a year-end stay. The night view from the 23rd floor on the harbor side and the morning sun made for a very soothing year-end stay. There is nothing to complain about regarding the Facility and customer service. I was able to enjoy a relaxed time with a 12 o'clock checkout using D member benefits.

  • 5.00
    ひなげ
    Date Posted: 12/30/2024

    You can stay as many times as you like.

    I have stayed here many times and each time I make various requests, but thank you for accommodating them willingly. I am very satisfied with the consistent service every time I stay.

  • 2.80
    m104.0719.163
    Date Posted: 12/29/2024

    Amenities

    I read on the website that there would be lotion, but it was not available in the room. Also, the Wi-Fi did not work at all, which was inconvenient.

  • 3.83
    Yahoo!トラベルユーザー桜
    Date Posted: 12/24/2024

    During the busy Chri...

    During the busy Christmas season, I visited for the first time. The Room was clean despite having a unit bath, and the night view was wonderful. I used the club lounge, and both tea time and cocktail time had elaborate menus, with breakfast offering three choices including Japanese cuisine. I was satisfied with being able to enjoy fruits from the buffet table as well, but it would have been even better if there were drinks that matched Japanese food. Since this visit also coincided with an anniversary, I requested a quiet Room as much as possible and received various considerations; however, I was guided to a Room next to a late check-in guest. Perhaps due to thin walls, the sound of filling up the bathtub echoed throughout the Room past midnight making it hard to sleep, along with earthquake-like vibrations from upstairs several times. It's understandable that aging is inevitable in an established Hotel but it was an unlucky stay. Another concern was at checkout when there should have been parking tickets issued at the lounge; however here they did not arrange this so we had no choice but self-process which my companion also found cumbersome making future revisits uncertain.

  • 3.00
    淳ポンタ
    Date Posted: 12/23/2024

    That's unfortunate.

    I used the lounge. The food was all very delicious. It was at an impressive level. The view was also very wonderful. The reception at the lounge on the day of departure was not great. When processing the card I handed over for payment, it was dropped without any apology or wiping it off, and although they seemed to have processed a discount for the parking ticket, when I inserted it into the payment machine at the parking gate, I couldn't exit because it said that the parking ticket could not be used. There wasn't even an intercom found at the gate, so I had to back up and park aside to call Hotel. When I gave my room number, they asked if I was Mr./Ms. [Name]? They mentioned a guest name with a different room number and laughed while apologizing after confirming my room number again; however, there was nothing funny about this situation from my side. Later on, someone from Hotel brought me a discount voucher for parking lot use but since we were nearby we wanted to go early according to store opening hours but due unexpected circumstances got delayed which made things worse than ever imagined possible! Also late into night loud music kept playing possibly due events happening upstairs making stay unbearable - never returning here again despite how good food tasted initially felt disappointed overall experience!

  • 4.40
    日帰り温泉フリーク
    Date Posted: 12/22/2024

    The spaciousness of ...

    The spaciousness of the Room allowed us to enjoy views of landmarks such as the Red Brick Warehouse and Marine Tower, giving us a true sense of being in Yokohama.

  • 3.33
    だなん号
    Date Posted: 12/12/2024

    I think it is appropriate.

    I had work in Yokohama and used it prioritizing convenience. Although the Facility in the bathroom showed signs of aging such as peeling paint, I think it is reasonable for the price considering its convenience and service. I would like to use it again when I have work in Yokohama.

  • 5.00
    Landsend
    Date Posted: 12/3/2024

    This is a hotel with a very high level of satisfaction in every aspect.

    This time, I stayed on the club floor of a high-rise. The room was spacious enough, with a great view, well-equipped facilities and amenities, and was clean and very comfortable. The club lounge, compared to other hotels, had plenty of seating and was spacious, with a high-quality selection of drinks and excellent food quality. The staff's service was courteous and smart, leaving nothing to be desired, making it a hotel I would definitely want to stay at again. The only issue was that Yokohama on Sundays is crowded with tourists, and it took 50 minutes to get out of the car after the GPS indicated a 1-minute arrival, resulting in a rush to the restroom.

  • 4.33
    ピンクの君
    Date Posted: 11/29/2024

    The service and meals were very satisfying.

    Although it is a nice Hotel, it was disappointing to see signs of aging, such as fraying on the shades and chair seats in the club lounge. Therefore, I rated the Facility as "3". At the restaurant, I had a pleasant time engaging in lively conversations with the staff. However, it was unfortunate that using the club lounge during checkout backfired, leading to some misunderstandings and resulting in a loss of time. Therefore, while I was satisfied with the hospitality, I rated the service as "4". Overall, I rated my satisfaction as "4". I hope this is helpful.

  • 4.00
    コウイとことん
    Date Posted: 11/29/2024

    Blessed with good weather, satisfied.

    This time, we explored Rinko Park and the Yokohama Museum of Art, creating a new walking route.

  • 3.83
    美味しい蟹が食べたかった
    Date Posted: 11/23/2024

    When it comes to Yokohama, this Hotel appears.

    It is a luxurious Hotel that seems to have been built with a large amount of funds during the bubble period. The shape of the yacht's sail is always reflected in the scenery of Yokohama. This is my second stay, but the Room facing the city side with a view of the Ferris wheel is still wonderful. The overall specifications are luxurious, but there are cracks in the washbasin, and it undeniably feels old. The breakfast buffet is as excellent as its reputation, and dining while looking at the sea in front of you offers an unparalleled sense of luxury. It's a small thing, but I felt that the paper used in the toilet was of very high quality, and you can feel the pride of the Hotel even in such details.

  • 1.67
    ドリム7
    Date Posted: 11/23/2024

    Billing at Check-Out

    Despite making an Online Credit Card Payment through IKYU, I was charged for the accommodation fee at checkout. I have stayed at various accommodations and used online payments before, but this was the first time something like this happened.

  • 4.00
    大いなる正午
    Date Posted: 11/18/2024

    I had a pleasant stay. Thank you very much.

  • 4.83
    スカママ
    Date Posted: 11/15/2024

    Stayed in 2 Single C...

    Stayed in 2 Single Club Premium Harbor View. The evening time hors d'oeuvres were delicious and varied, with a wide selection of alcohol, which was very satisfying. The room had a great view, was clean, and I liked it. It's a hotel I would like to visit again.

  • 3.50
    A.M.T
    Date Posted: 11/13/2024

    Thank you to the staff at iMarina.

    We stayed at the accommodation to celebrate my husband's birthday. The room had no USB ports or charging cables, and even after checking the accommodation guide via QR code, there was no mention of loaner items, which was inconvenient. My husband enjoyed the club lounge last year, but this time some services seemed to have been simplified, such as the absence of freshly baked sweets for breakfast. Afternoon tea was relaxing; however, cocktail time had a 60-minute limit. Even though we left our room well past 5 PM, we were told it would end at 6 PM and given a card to place on our table—effectively cutting our time short. It felt like a rushed cafeteria lunch break rather than an enjoyable lounge experience. Extending it to at least 90 minutes would be appreciated. Room service only offered whole cakes by reservation, so we went to iMarina to purchase one instead. The staff kindly confirmed that we planned to eat in our room and included wooden forks for us—thank you!

  • 4.80
    こしんちゃん
    Date Posted: 11/12/2024

    Stay

    I had a very pleasant stay this time. The access was good, and the location was great. The breakfast was also good.

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