Guest Reviews & Impressions for Yokohama Grand Intercontinental Hotel - Page 3

(Kanagawa Prefecture/Yokohama / Minato Mirai) [Total 594 Rooms]
Overall Score
4.21
Good (212)
  • Rooms & Amenities
    4.30
  • Facility
    4.17
  • Hospitality & Service
    4.28
  • Meals
    4.38
  • Onsen & Bath
    3.98
  • Satisfaction
    4.22
  • 3.80
    コウイとことん
    Date Posted: 12/7/2025

    I have a concern.

    As always, I was able to relax. However, there was something that caught my attention. At night, I heard a dull sound of footsteps—"ton ton ton." It happened several times while I was sleeping. This was the first time experiencing such a thing. My wife also seemed to notice it. I'm not sure if it came from the person upstairs or if it was related to the Facility. I wrote this because it concerned me.

  • 5.00
    Landsend
    Date Posted: 11/28/2025

    It was the best accommodation.

    This time, due to scheduling reasons, I made a multiple night stay with separate reservations for each night. For detailed impressions and comments, please refer to the review of the first night's stay. In any case, it was an excellent accommodation experience. It was flawless in every aspect. Having stayed at numerous hotels before, nothing surpasses Yokohama Grand Intercontinental Hotel in my opinion.

  • 5.00
    Landsend
    Date Posted: 11/27/2025

    It was a highly satisfying stay.

    This time, I stayed for two nights on the Club Floor. Due to scheduling, I initially made a reservation for one night and later added another night as a separate reservation. Since it was the same type of room, they treated it as a multiple-night stay. The room was spacious, impeccably clean including the bathroom area, and well-equipped with amenities, making my stay very comfortable. The quality of breakfast, afternoon tea at the Club Lounge, and cocktail time were exceptionally high—truly what you would expect from an InterContinental Hotel. Above all, the service provided by the staff at the Club Lounge was smart and elegant, allowing me to enjoy my time in great comfort. It was a completely satisfying stay in every aspect. I have stayed at nearby hotels before but must say that the service at InterContinental Hotel is simply unmatched.

  • 4.67
    TYSH
    Date Posted: 11/26/2025

    I stayed at the acco...

    I stayed at the accommodation on my wedding day. Although I hadn't mentioned it in advance, I was upgraded to a better room as one was available. It was an ocean-view room where I could quietly spend quality time with my partner, making it a perfect space for such an important occasion. We enjoyed room service for dinner and Japanese cuisine for breakfast, both of which were delicious. The checkout time being relatively late at 11:00 AM was also a nice touch. Next time, I'd like to stay on the city-view side for another special day.

  • 3.50
    モチっ子
    Date Posted: 11/23/2025

    For the first time in 30 years

    I stayed at this hotel for a meeting after 30 years and was surprised by the gap compared to how it used to be. While I understand that aging is inevitable, I started coughing inexplicably upon entering the room, and after bathing, there were clear circular wipe marks left on the bathroom mirror. For a hotel of this rank, this seems unacceptable and left me disappointed. When I tried calling to borrow a phone charger, no one answered at all, so I gave up.

  • 3.83
    ラブラブラテ
    Date Posted: 11/18/2025

    Accommodation after 1 year and 2 months.

    I stayed on the Club Floor. It was a stay I had been looking forward to, and the welcome drink and afternoon tea were just the right amount and as delicious as ever. Since it had been a while, there were some changes, and unfortunately, the chewy pizza I was looking forward to during cocktail time was no longer offered. One guest mentioned this to the chef who used to knead the dough, and I happened to be sitting next to them. It made me realize that others also looked forward to it... It felt a bit sad. Breakfast was excellent in taste, portion size, and service—it gave me energy for the day ahead. The room amenities felt somewhat minimalistic this time around. This time I stayed with my spouse, but for about 20 years we have also enjoyed staying here as a family; this Hotel holds many cherished memories for us. I believe we will continue visiting in the future as well. Thank you very much!

  • 4.00
    豚バラれんこん
    Date Posted: 11/6/2025

    Had a great time!

    It would be nice to have something a bit more filling during cocktail time, like small sandwiches or crackers. I look forward to visiting again.

  • 4.17
    nonmom
    Date Posted: 11/2/2025

    Delicious and reliable breakfast

    We stayed for one night as a family. The breakfast at InterContinental is always delicious, and we were looking forward to it—it did not disappoint! The bread, in particular, was outstanding. The kitchen staff kindly informed us about freshly baked items and even mentioned that the pear pie had just been introduced that day, which made the experience enjoyable. Our kids also ate plenty in the morning. While the Facility is slightly dated, our stay was comfortable without any stress. The night view from our Room was fantastic. When we checked in, we borrowed pajamas for our toddler but would have appreciated an introduction to slippers and amenities at that time. We brought toothbrushes with us, so there were no issues there; however, since there were no slippers provided, we ended up walking barefoot on the carpet. Additionally, it would have been helpful if breakfast tickets included printed information about breakfast times and location.

  • 5.00
    チボリコペンハーゲン
    Date Posted: 10/30/2025

    Used for our wedding anniversary.

    The view from the sea-facing Room is absolutely stunning. The Room itself feels quiet and clean. I have stayed here multiple times and truly love this Hotel. I used room service for dining, and the food was very delicious. The customer service is always excellent. I look forward to staying here again in the future.

  • 4.50
    BASOON
    Date Posted: 10/27/2025

    Reception Service Issues

    The late check-out time was not shared with the staff, and we received a reminder call to vacate the room, which slightly affected our otherwise pleasant experience.

  • 4.83
    Happy white rose
    Date Posted: 10/23/2025

    The location and staff were excellent.

    This was my first time staying at this accommodation. Here are my initial impressions: Good Points: 1) The location is excellent. The beach, Hammerhead, and the Red Brick Warehouse District are all within a short walking distance (about 5 minutes), making it easy to visit them casually. Cosmo World and Queen's Mall are also nearby, so it was great to be able to return to the room and rest after getting tired from exploring. 2) The staff were very pleasant. Many of them were highly trained professionals, which made me feel very comfortable during my stay. Everyone from the front desk staff to the bell desk team interacted with guests warmly, maintaining eye contact and smiling sincerely. I could sense their determination to provide top-notch service for each guest in front of them, which left me feeling delighted by their professionalism. Based on reviews mentioning many repeat visitors, I believe one major reason is the trust and reassurance that they will always receive such high-quality service backed by professional dedication. 3) The lobby design and overall structure were impressive, and the room was clean. It felt like a classic hotel—grand yet bright, spacious, and beautiful throughout. Walking through the entrance gave me an uplifting sense of having arrived at a proper hotel. While some areas like plumbing showed signs of age in the room itself, it had a calming atmosphere and was impeccably clean everywhere. Essentials like an iron were provided as standard; towels were thick and comfortable; everything needed for a pleasant stay was available. During my two-night stay: On the second night in a city-view room (upgraded due to hotel circumstances), I enjoyed stunning views including Cosmo World’s nightscape through large windows—it was mesmerizing! Additionally upgraded amenities made this particular room even more enjoyable than on my first night—I’d love booking this type next time! Areas for Improvement: 1) Unable To Watch Netflix or Similar Services On TV. Although there’s clearly buttons labeled for Netflix/paid video channels on remote controls inside rooms—they didn’t work unfortunately! It would’ve been nice if personal accounts could log-in enabling access especially since some guests likely visit specifically seeking relaxation ("staycation"). Adding such functionality might further enhance guest satisfaction levels significantly—please consider implementing soon! Overall Impressions: The exceptional quality displayed consistently among employees stood out most strongly—it really comes down ultimately towards people doesn’t it? Looking forward returning someday again hopefully soon!

  • 1.83
    lily0707
    Date Posted: 10/13/2025

    Unfortunately.

    I stayed with my daughter. Since it was a lounge access plan, check-in was done at the lounge. After having tea and waiting for a while, we had to go and get the card key ourselves as it wasn't provided. When we entered the room, our luggage hadn't been delivered yet. Even after entering the Wi-Fi password as instructed, it didn’t connect, so I had to contact the front desk. There were no explanations given during check-in in the first place. Despite being a reservation for two women, there was only one set of amenities for women provided. Although I was told that hotel credit could be used for shopping within the premises, it turned out that it couldn’t actually be used at any stores... Unfortunately, I will not stay here again in the future.

  • 2.67
    an-ne
    Date Posted: 10/7/2025

    We stayed at the acc...

    We stayed at the accommodation to celebrate an early birthday and attend a concert the next day. The hotel staff celebrated my birthday, and their thoughtfulness made me very happy. Thank you so much. Having previously enjoyed the wonderful lounge, I booked a room with lounge access this time as well, but I was quite surprised by how much it had changed compared to before. Unfortunately, I couldn't enjoy the delicious pizza (it is available for an additional fee), and overall, it felt somewhat smaller in scale. The breakfast at the lounge also seemed to have fewer options available for order compared to before, which was disappointing given my high expectations. However, room service was absolutely satisfying!

  • 5.00
    プチセレブ
    Date Posted: 9/27/2025

    Stayed at the dream Hotel.

    My first visit to the InterContinental was for a friend's wedding. Close to the sea with a great view, a spacious lobby, and a luxurious atmosphere, I always dreamed of staying at such a Hotel! The reception staff provided clear and polite explanations, and I smoothly reached my Room. Before dinner, I enjoyed swimming in the pool and admiring the Yokohama sea from the balcony. The buffet featured a meat festival, offering various cuts of meat dishes and live seafood cooking, which I thoroughly enjoyed! In the Hotel lobby, I found the original model of the "Guiding Goddess" statue, the symbol of the InterContinental. I was delighted to learn why it was there! The restaurant and lounge had many sea-related names, like "Starboard," making it a paradise for sea lovers. The next morning, I enjoyed a wide variety of Japanese, Western, and Chinese dishes for breakfast. Since I planned to explore Yokohama, the Hotel kindly stored my luggage, allowing me to enjoy my day worry-free. This Hotel is comfortable in every way, and I would love to stay here again. Thank you!

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  • 5.00
    樹揮
    Date Posted: 9/23/2025

    Family Package

    Our family enjoyed the Family Package during our stay. Amenities for children were provided, and the extra bed was reportedly very comfortable. Although a typhoon occurred during our stay, making it impossible to enjoy the view from the window on one of the two days, we received tickets to Anitouch Minatomirai and had a great time indoors despite the rain. The meals were delicious, and everyone in our group was very satisfied.

  • 5.00
    kurokayo0918
    Date Posted: 9/15/2025

    It was excellent.

    We were upgraded and enjoyed a relaxing 2-night stay. The room service meals and the breakfast on the first floor were very delicious. The staff providing room service always shared information about Minato Mirai and the Hotel, showcasing exceptional hospitality unique to high-class hotels, which left us deeply impressed. The only slight disappointment was that at Nadaman's breakfast venue, perhaps because it was past 9 AM, the staff seemed focused on cleaning up, and we couldn't request a tea refill. This stood out because everything else—other restaurants, the front desk—was absolutely excellent. The parking fees were also very reasonable. Watching Asuka II's arrival and departure, fireworks festivals, hot air balloons, and the Ferris wheel all became wonderful memories for us. We would love to stay again!

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  • 2.80
    めいあみ
    Date Posted: 9/9/2025

    I had to wait a long...

    I had to wait a long time at check-in. Despite being the same counter for check-in and check-out, priority was given to those checking out. Business Hotels seem more advanced in DX, offering a smoother and cleaner experience. The lobby smelled like old dusty carpet, which almost made me sneeze.

  • 4.00
    祭り女
    Date Posted: 8/31/2025

    None

    The Room was spacious, very clean, and well-equipped with amenities. However, the hairdryer was disappointing.

  • 4.17
    ちゅる2
    Date Posted: 8/28/2025

    I would like to stay here again.

    There were many hairs stuck on the bathroom wall, which was disappointing. The mirror also looked very dirty when fogged up. However, everything else was very clean, and the Byredo toiletries were excellent. For dinner, we chose the buffet at Ocean Terrace, and it was quite delicious. I really liked the bed sheets; the firm mattress made it easy to turn over and helped me feel well-rested. When I called the front desk, the staff who answered might not have been very pleasant, but I’ll keep my expectations reasonable.

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  • 4.50
    ｎａｓｉｙａｓａｎ
    Date Posted: 8/28/2025

    Satisfaction

    I used this place after a long time and was very satisfied. Stayed with my grandchildren, and they were delighted, creating wonderful summer memories.

  • 5.00
    Q1027
    Date Posted: 8/26/2025

    Guidance

    I had always admired the iconic exterior of this hotel in Yokohama Minato Mirai and wanted to stay here, and my wish finally came true. The interior was luxurious, and I enjoyed a wonderful time feeling extraordinary as I gazed at the cityscape, sea, and sky from the guest room. Before arriving, we strolled around the area near the hotel and admired its exterior from Megami Bridge. My husband noticed a statue at the top of the hotel. The statue "Michibiki" symbolizes prayers for Yokohama's prosperity and world peace. The hotel's exterior is designed in a sleek shape inspired by a yacht's sail. It was an elegant space with high-level hospitality that made for a satisfying experience. Thank you very much!

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  • 4.50
    海を眺める
    Date Posted: 8/23/2025

    I stayed in a Premiu...

    I stayed in a Premium Harbor View Room for a Multiple Night Stay. The room had a shower booth, which was very convenient. The window area was equipped with cushions, making it perfect for sitting and enjoying the view outside. There is also a small ventilation window that can be opened, allowing you to hear the sounds from outside and feel as if you're sitting outdoors while staying cool indoors. When closed, almost no noise comes through. While the furniture and bathtub were not new, the room was clean, and I thoroughly enjoyed the beautiful and ever-changing harbor scenery. The refrigerator was empty, so I could store anything I liked inside. The overall atmosphere of the hotel is calm and elegant. Being adjacent to a shopping mall and subway station made it easy to move around regardless of the weather. Additionally, I enjoyed taking light walks during cooler hours at Rinko Park right below the hotel.

  • 4.50
    げんの字
    Date Posted: 8/18/2025

    The hospitality was excellent.

    The rooms and facilities may feel a bit dated, but the hospitality of the staff was excellent, making for a comfortable stay. The meals were also delicious. Thank you very much!

  • 1.80
    BAVT
    Date Posted: 8/17/2025

    Disappointing

    The facility had noticeable defects, and the cleanliness of the supplies and amenities was lacking. Additionally, the poor operation during check-in and check-out was concerning. If you stay here expecting the InterContinental standard, you may find a significant gap and feel disappointed.

  • 4.83
    ぽむぽむ.com
    Date Posted: 8/16/2025

    For my mother's birthday

    I have stayed here more than 30 times. It takes about an hour from my home, and I use this accommodation 2-3 times a year just to stay at the InterContinental. This time, I stayed as a gift for my parents and my mother, who celebrated her birthday last week. I've been giving this gift for about five years now, and they look forward to it every year. We stayed on the 21st floor this time, but there were some issues such as being unable to register for Wi-Fi despite multiple attempts and the TV losing connection midway. These weren't major problems since we didn't use them much, but I hope these can be inspected for future guests. Next time, we plan to visit with our family during the "Yoru no Yo" season. Looking forward to staying again!

  • 5.00
    ボラッチャ!
    Date Posted: 8/15/2025

    The location is excellent.

    This iconic sail-shaped hotel, familiar to me as someone born and raised in Yokohama, was a place I had never stayed at before since I live in the city. For the first time, my family and I stayed here with our elementary school-aged child. After having dinner in Chinatown, we planned to arrive at night, so we chose a high-floor room with a view of the Ferris wheel to enjoy the city’s nightscape. As soon as we entered the room, my child exclaimed with excitement, "Wow! The Ferris wheel!" and ran to the window. I also enjoyed watching the changing scenery of the city, sea, and sky from midnight until dawn. The front desk staff provided smooth service; our room was clean and well-maintained. When calling reception, they addressed us by name which gave us a sense of reassurance. Everything we requested was delivered promptly with a smile—absolutely perfect service. The amenities were more than sufficient; both the minibar in the fridge and coffee supplies in our room met all our needs perfectly. We were thoroughly satisfied!

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  • 3.67
    OINU
    Date Posted: 8/3/2025

    Club lounge offerings have been updated.

    I have been a fan since the Club Lounge was an Italian restaurant. I still remember the amazing food offerings from the previous Club Lounge, such as freshly baked pizza, and I took a day off specifically to enjoy this visit. At check-in, I was informed that during cocktail time, only hors d'oeuvres would be served, which gave me a bad feeling. Unfortunately, it had changed to serving one plate each of hot and cold meals. Although it was explained that the dishes were crafted by skilled chefs, the offerings like vegetable sticks and pickles felt like a significant downgrade compared to before. For example, at InterContinental in Takeshiba, cold meals like salads are still provided on a buffet table while hot meals are served individually—this approach offers more satisfaction. With so many Hotel options available in Yokohama area, I feel like one major reason for choosing this place has been lost. I sincerely hope they will bring back the previous offerings in the future. (On another note—whether fortunately or unfortunately—the Club Lounge was very quiet during my visit, allowing me to spend time peacefully.)

  • 5.00
    S@&@
    Date Posted: 8/2/2025

    Thank you for provid...

    Thank you for providing wonderful Rooms every time. My daughter and her family living in NY were very pleased. We look forward to staying again. This time, we used two Rooms: my daughter and the 11-year-old stayed on the ocean side, while I stayed with the 8-year-old on the Ferris wheel side.

  • 5.00
    53117
    Date Posted: 7/31/2025

    Thank you all for your warm hospitality.

    Thank you for always providing a relaxing time. This time, due to an event, the surrounding roads were congested, and there was a long queue of hundreds of cars waiting for parking. Amidst this, two female staff members coordinated efficiently and guided the accommodation guests' cars to the hotel drop-off area. In the intense heat, their efforts were truly commendable and showcased exceptional hospitality. Since our room was ready earlier than expected, we were able to check in slightly ahead of schedule, which was greatly appreciated as we were tired. We enjoyed both breakfast and dinner through room service; everything was delicious. Thanks to this stay, we feel refreshed and ready to work hard again starting tomorrow! Thank you for such a wonderful time.

  • 4.60
    すずむう
    Date Posted: 7/30/2025

    Felt the future.

    The staff were all pleasant and provided satisfactory service. With many young staff members, it feels promising for the future. Although the Facility itself was old, it was well-maintained and clean, making for a comfortable stay. I would like to use this place again if I have another opportunity to stay in Yokohama.

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