Tateshina Grand Hotel Takinoyu

設施的回覆

Thank you very much for choosing Tateshina Grand Hotel Takinoyu. We sincerely apologize for the repeated shortcomings during your stay that caused you discomfort. At check-in, we did not confirm the details thoroughly enough, and we are truly sorry for the inconvenience this caused. Going forward, we will ensure that Reservation information and required documents are carefully checked before check-in begins so we can welcome guests smoothly. We also apologize that our daily inspections and maintenance were insufficient regarding the flooring in the large public bath, resulting in you seeing it in a worn condition. We will renew our focus not only on safety but also on maintaining a pleasant appearance, and will continue to check the condition of our Facility throughout the building. Regarding beverages at the restaurant as well, we will recheck the menu descriptions against the actual items and make improvements so that we can provide accurate information. In addition, at checkout payment, although thorough confirmation should have been ensured, there was a serious error in which another guest’s bill was included. We take very seriously that this mistake was only discovered after you pointed it out. As you noted, this could have been prevented by properly confirming Room numbers and signatures. We will review our procedures for bill handling and verification during payment to prevent recurrence. While we appreciate your kind words about our staff from overseas, we deeply regret that these basic errors occurred repeatedly and left you feeling “very disappointed.” We take each of your comments sincerely. We will share them among our team and revise our training and verification systems so that all staff—regardless of nationality—can provide hospitality at the same standard while performing their duties accurately. Thank you again for taking time to send us such specific feedback. If you have an opportunity to visit us again, all of us will strive to provide better service so that you can feel these improvements. Tateshina Grand Hotel Takinoyu Accommodation Department