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- Shirahama Coganoi Resort & Spa
- Shirahama Coganoi Resort & Spa 點評
- PA88go的評語
Shirahama Coganoi Resort & Spa住客評價與感想
- 客房・設施4.38
- 設施・設備4.31
- 接待・服務4.58
- 餐飲4.53
- 溫泉・浴池4.70
- 滿意度4.57
I really enjoyed my stay—keep it up!
We stayed as two families with our daughter and son-in-law, and our grandchild enjoyed everything to the point of wearing us out— the garden pool, indoor pool, Onsen, night pool, and table tennis. The illuminations were also wonderful and beautifully done. Many of the staff were from overseas; perhaps there are differences in motivation, as some seemed hesitant while others quickly stepped in to help with a family photo. I hope everyone will continue to do their best with attentive awareness and warm smiles. The building is old, but the indoor cleaning was excellent and very hygienic; the sliding glass door to the balcony was polished so well we almost forgot it was there. The meals felt like a mini version of Hotel Kawakyu—everything was delicious—but entry and waiting at the live kitchen took time. There were still items we wanted to try, but we ran out of time, and dining felt rushed due to staff focusing on turning over for the next seating. With a few ideas and improvements, I believe it could be even better.
- 客房・設施5
- 設施・設備5
- 接待・服務3
- 餐飲4
- 溫泉・浴池4
- 滿意度4
- 2026/7/26~
- 5名 2間
- Standard Twin (Non-Smoking) [Ocean View]
- 含早晚餐
設施的回覆
Thank you very much for staying at Shirahama Koganoi Resort & Spa. We were delighted to hear that you chose our Hotel for your stay with two families, including your daughter and her spouse, and that your whole family thoroughly enjoyed our in-house Facilities. On the other hand, we sincerely apologize that you had to wait at entry and at the live kitchen during meals, leaving you without enough time to fully enjoy the food. We truly regret that what should have been an enjoyable dining experience became rushed, as you felt concerned about the next seating. We will make use of your kind words and honest feedback to improve our services, and we will continue striving to be a Hotel that your family will want to visit again. When you come to Shirahama again, we would be grateful if you would stay with us. All of our staff look forward to welcoming your family again.