APA Hotel Hiroshima-Ekimae Shinkansen-guchi住客评价与感想

• 3.20

  もと&みー

  发布时间: 2026/6/16

  About a 5-minute wal...

  About a 5-minute walk from the Shinkansen North Exit. It’s a convenient location. The Room and amenities were the same as other APA Hotels, so there was no inconvenience.\nWhat concerned me a bit was the staff’s attitude—it felt rather curt, which wasn’t very pleasant. Also, even though I went to the large public bath right after it opened, there was already quite a lot of trash in the bins.\nI found it a little disappointing.

  • 客房・设施4
  • 设施・设备4
  • 接待・服务2
  • 餐饮－
  • 温泉・浴池3
  • 满意度3

  • 2026/6/13～
  • 2人 1间
  • Twin Room – Non-Smoking in All Rooms
  • 不含餐

  设施的回复

  Thank you very much for staying at APA Hotel Hiroshima-Ekimae Shinkansenguchi. We are relieved to hear that you were able to enjoy our convenient location, guest rooms, and amenities without any issues. However, we sincerely apologize for the unpleasant experience caused by our staff’s service, and for the inadequate cleaning and maintenance of the public bath, which did not meet your expectations. We take your valuable feedback seriously and will provide additional training to all staff while further strengthening our regular inspections and cleaning procedures to ensure a consistently clean and comfortable environment. We look forward to welcoming you again.

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• 4.00

  Z1214

  发布时间: 2026/3/28

  Close to the station

  This time, we stayed here for a trip from Itsukushima Shrine to Matsuyama the next day by Super Jet, including Dogo Onsen, and it was very convenient. Both dinner and breakfast were excellent.

  • 客房・设施4
  • 设施・设备4
  • 接待・服务4
  • 餐饮－
  • 温泉・浴池4
  • 满意度4

  • 2026/3/26～
  • 1人 1间
  • Standard Room (Single Occupancy) – Non-Smoking in All Rooms
  • 不含餐

  设施的回复

  Thank you very much for staying at APA Hotel Hiroshima-Ekimae Shinkansenguchi. We are truly honored that you chose our Hotel as your base for your journey from Itsukushima Shrine to Matsuyama and Dogo Onsen. With our location just a 4-minute walk from the Hiroshima Station Shinkansen Exit, as well as the wide variety of dining options at the nearby Facility “ekie,” we are delighted to hear that you were able to make full use of our convenience. We will continue striving to be a Hotel chosen by many guests. We sincerely look forward to welcoming you again.

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• 3.60

  大阪大阪大阪

  发布时间: 2025/10/30

  The facilities and r...

  The facilities and rooms were very clean and comfortable. However, even though check-in is automated, there are not enough staff to handle tasks like luggage storage, retrieval, or assisting long-winded foreign guests. I had to wait an extremely long time just to retrieve my luggage.

  • 客房・设施5
  • 设施・设备5
  • 接待・服务1
  • 餐饮－
  • 温泉・浴池5
  • 满意度2

  • 2025/10/28～
  • 2人 1间
  • Standard Room (Non-Smoking, for 2 Guests)
  • 不含餐

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• 4.00

  福岡カレー愛好家

  发布时间: 2025/4/3

  At Check-in

  Check-in may take longer than expected for some guests using the machine, and it might be beneficial to assist those arriving around 2:30 PM to ensure smoother operations and overall satisfaction. If guests arrive before the official 3:00 PM check-in time but cannot access their Room, it could lead to dissatisfaction. We recommend increasing the variety of complimentary beverages.

  • 客房・设施4
  • 设施・设备5
  • 接待・服务3
  • 餐饮－
  • 温泉・浴池4
  • 满意度4

  • 2025/3/31～
  • 1人 1间
  • Standard Room (Single Occupancy) - Non-Smoking
  • 不含餐

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• 3.00

  J-200

  发布时间: 2025/3/25

  It is beautiful.

  The Hotel is new and very clean. The beds were also comfortable. Considering the location and price, it offers good value for money. However, the elevators are slow. There are two elevators, but they take a long time to arrive, so it's better to allow extra time to avoid frustration. It was especially crowded during breakfast hours.

  • 客房・设施4
  • 设施・设备3
  • 接待・服务3
  • 餐饮2
  • 温泉・浴池3
  • 满意度3

  • 2025/3/23～
  • 1人 1间
  • Standard Room (Single Occupancy) - Non-Smoking
  • 含早餐

  设施的回复

  Thank you very much for choosing APA Hotel〈Hiroshima-Ekimae Shinkansenguchi〉. We are truly delighted to receive your kind words. However, we sincerely apologize for any inconvenience caused regarding the elevator. We will take your valuable feedback into consideration for future hotel operations. All of our staff look forward to welcoming you again soon. Front Desk - Egawa

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• 3.80

  自転車は左側通行

  发布时间: 2024/12/6

  Connecting Room

  Used a connecting room for 3 women. It looked spacious in the photos, but it was adequate, and since we were only sleeping, it wasn't a problem. The room was kept clean. The bath was lukewarm, so you can soak in it slowly. Those who like hot water might find it unsatisfactory.

  • 客房・设施3
  • 设施・设备4
  • 接待・服务4
  • 餐饮－
  • 温泉・浴池4
  • 满意度4

  • 2024/12/4～
  • 3人 1间
  • Connecting Room (3 Persons) Non-Smoking
  • 不含餐

  设施的回复

  Thank you very much for staying at APA Hotel <Hiroshima Ekimae Shinkansenguchi>. We sincerely appreciate you choosing our property among the many hotels in Hiroshima. We are honored to receive high praise regarding our guest rooms. Based on the valuable feedback from our guests, our entire staff will strive to create a hotel that satisfies our customers even more. Lastly, thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback and comments. We hope you will choose to stay with us again when you visit Hiroshima.

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• 4.00

  まきとしんごのパパさん

  发布时间: 2024/11/17

  I used it for the first time.

  The room was functional, but the small size was psychologically uncomfortable. However, the bath and breakfast were good.

  • 客房・设施3
  • 设施・设备4
  • 接待・服务3
  • 餐饮5
  • 温泉・浴池5
  • 满意度4

  • 2024/11/15～
  • 1人 1间
  • Standard Room (Single Occupancy) Non-Smoking
  • 含早餐

  设施的回复

  Thank you very much for staying at APA Hotel Hiroshima-Ekimae Shinkansenguchi. We also sincerely appreciate you taking the time to post a review. However, we sincerely apologize for any discomfort you experienced regarding the guest room. Our hotel is designed to be compact, focusing on functionality. We are committed to making improvements to ensure a more comfortable stay. Your valuable feedback will be used as a reference for future operations, and we hope you will continue to favor APA Hotel. All of our staff look forward to welcoming you again. Front Desk, Kojima

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