Hatsuhana

We stayed here during the Obon holiday.Check-in was from 15:00, but we arrived around 13:00. When we asked to check in early, they kindly agreed without hesitation.After checking in, we told the Ryokan staff that we were heading out to sightsee around Yumoto Station, and they offered to take us from the Ryokan to Yumoto Station with a free Shuttle Service—much appreciated!The Room size, Facility features, and amenities were all excellent.We used the bath in our Room twice (morning and night), and also enjoyed both the large public bath and a private bath—four baths in total.The meals were outstanding in both quantity and quality.From the front desk staff to everyone we passed in the hallways, their warm smiles made our stay truly comfortable.A calm, adults-only atmosphere—classic Ryokan style with a luxurious touch.We will definitely stay again when we visit Hakone.

My spouse and I stayed for one night and two days.We love traveling and usually stay at luxury hotels, and this Hotel was truly wonderful!We stayed in the Deluxe A type. The Room was very spacious and spotless.All minibar items (snacks, coffee, drinks in the refrigerator, etc.) were complimentary, and everything felt carefully selected with no compromises—really enjoyable.The best part was the in-room Onsen with an open view!Since our Room was on the first floor, there were no tall fences or glass panels, so all we could see was the forest scenery—it felt incredibly open. It was one of the best open-air bath experiences we’ve ever had.All staff members were kind and attentive, without the forced politeness or stiffness that can be common at Hotels.Thanks to that, we felt comfortable throughout our stay.We also used the private bath, which was great as well.It could be used contactlessly with a dedicated card key, cold water was prepared in the refrigerator, and there were coffee milk drinks and ice cream placed along the hallway—thoughtful services clearly designed with guests in mind.This time we made a Reservation for the shabu-shabu Plan, and we were surprised by how much food there was.We assumed it would be a simple course with a small appetizer plus shabu-shabu, but it turned out to be more like a full standard course meal with shabu-shabu served as the main. It felt like more than double a typical course portion size, so I recommend arriving very hungry.Breakfast—both Japanese-style and Western-style—was delicious, with plenty of variety and satisfying portions.One regret is that both dinner and breakfast were served in an inner private dining room, so we couldn’t enjoy any views while eating.Out of three parties who arrived around the same time as us, two were seated by windows while only we were guided to an inner private room—that was a bit disappointing. I understand window seats are limited so it may not be avoidable; still, if we have another chance next time I’d love to dine by the window.Overall, it was an amazing two days enjoying exceptional service and our in-room Onsen.We would definitely love to return!