Ga Shin-Sugita × Đánh giá cao về dịch vụ và phục vụ của Khách sạn·nhà trọ kiểu Nhật - 2Trang đầu tiên

I stayed here for an event at K-Arena. It’s a walk from Yokohama Station, but since it’s a bit away from the station, it was relatively quiet, which I appreciated. I arrived at the Hotel at 11:00 PM after the event, and the staff member on duty at that time was extremely kind and greeted me with a smile without showing any displeasure. The room was clean and comfortable as well. It made for an amazing trip. If I have plans near Yokohama Station again, I’d like to stay at Hotel Mets Yokohama.

Although the weather was unfortunate, there was a flat route from Ofuna Station and the bus stop was covered, so we were able to check in without getting wet. Many of the staff were very pleasant, and I was able to relax with my elderly mother. Thank you for preparing non-slip bath mats and a shower chair in advance. I also found the room temperature settings and the firmness of the bed mattress to be just right for me, making my stay very comfortable. I would like to stay again. Thank you very much for your hospitality.

I stayed here last year and had such a great experience that I came back again. The location offers easy access to Minato Mirai and central Tokyo, and not only is the Room great, but the laundry facilities are convenient and easy to use—and I can’t resist the Komeda breakfast (lol). Next month, I’ll be staying again with my grandchild during summer vacation. Thank you very much!

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

This was my first stay. The Residence Twin room was very spacious, and the view was great—I could see the Skytree and the Shin-Yokohama area. The bathroom was also large and very comfortable, with a chair provided, which I really appreciated. It would have been nice to have a scale and some plastic wrap. I had a wonderful and relaxing three-night stay and was able to celebrate my birthday nicely. I was also very happy to receive a gift. Breakfast was delicious as well.\nNext time, I’d like to stay with my children too.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.

It’s a short walk from the station, but it felt like a great value and had a pleasant atmosphere. It was small and cozy, which made it very relaxing. Thank you.

I’m the type who tends to notice stains or dust when staying at a Hotel, and if it’s bad enough I sometimes end up cleaning myself. This time, I didn’t even think about that—in fact, everything was so spotless that I was genuinely impressed. The bed was spacious with just the right firmness, and there were so many amenities that I found myself thinking, “Is it really okay to take all of this?” It was a Multiple Night Stay, but rather than going out, I honestly wished I could have spent even more time in the Hotel. I also checked out on the TV screen at the end, but I wonder if many guests might miss that option. As for the Room key, there was a return box by the entrance/exit, but the TV instructions said to leave it on the table in the Room—so I wasn’t sure which was preferred.

We stayed in a Premium Executive King on a high floor (39 m²). The spacious Room and high-quality, comfortable bedding made our stay in the guest Room exceptionally relaxing and pleasant. In addition, at the exclusive Executive Lounge on the 5th floor, we were able to unwind calmly during every service period—breakfast, tea time, and cocktail time—which left us feeling refreshed. Thank you for a wonderful stay.

A wonderful Room that’s perfect for a first trip to Yokohama. It’s close to Yamashita Park, so we went for walks at night and in the morning. I was looking forward to the Minato Mirai night view, but I ended up more intrigued by the rooftop of a nearby low-rise building with a real local feel. In the morning, I was thrilled to see Mt. Fuji in the distance. The bath was spacious, and the shower felt great—completely satisfying. The amenities and in-Room coffee were just as expected. Breakfast is buffet-style with a wide variety of options—it was hard to choose. I wanted to eat more, but my stomach couldn’t keep up. The parking is a tower system, but they guided us properly so we felt at ease. We were completely satisfied with everything—such a lovely Hotel!

The area isn’t very safe due to the location, but once inside, it was so clean that I felt at ease. The bathtub was spacious, and it was fun being able to switch between different shower heads. The selectable bath salts and the POLA hand soap also smelled wonderful. There were blinds by the sink area in front of the bathroom, which made me feel more comfortable, and opening them made the Room look larger—really nice. I expected a typical business hotel, but it was very clean! I could watch lots of apps on the TV by logging in, and mirroring worked too. Also, I personally loved the drip bag coffee and lemon mint tea—they were delicious and made me happy. For eco reasons there wasn’t bottled water in the Room (it seems you can get some by following their Instagram), but there was a water dispenser system where you go fill up yourself, and it was great to have both room-temperature water and cold water. The BALMUDA electric kettle looked stylish too—big plus points. The Superior Double bed was extremely comfortable as well. I want to go to Royal Host next time! Very satisfied!

I always stay here—it's incredibly close to the station and offers excellent value for money!

We stayed in a twin Room to celebrate a birthday. The Accommodation had a calm atmosphere, and the Room was comfortable with a generously sized sofa by the window where we could relax. There were several check-in terminals, and when we started using one, a front desk staff member quickly came over to assist us. It also has great access to Minato Mirai, Motomachi, and Chinatown, so we would definitely like to stay again.

I have stayed here many times. The Facilities are excellent, the Room is clean, and I always enjoy a comfortable stay. As I often visit Chinatown and the Yamashita Park area, I chose this Hotel for its convenient access. I also really appreciate being able to use the ReFa hair dryer and hair iron. I would like to stay here again in the future.

At the front desk, the staff kindly guided me through the procedures as I was unfamiliar with them. There was a complimentary coffee area and a reading corner behind the reception, and it felt like regular guests were enjoying a relaxed time. I also had breakfast; as someone who likes Japanese food, I was very satisfied with the buffet-style meal. The Hotel was also conveniently located near Kannai Station and very easy to use. Thank you for your hospitality.

This was a very modern and comfortable Hotel, close to the station and located right in Chinatown. The service felt compact but more than sufficient. There were no excessive facilities or services (a large public bath, lobby space, views, room service, tea other than the in-room mineral water, skincare-type amenities, etc.), but everything we wanted was available: a later check-in time, accommodation for groups of four or more, luggage storage after check-out, a spacious bathtub separate from the toilet area, a cafe lounge where you can get light meals until late, guest rooms without any sense of crampedness or noise issues, and overall cleanliness. We had a very comfortable stay. The mist sauna that’s one of the highlights was wonderful—so relaxing. I’d honestly come back just for that. However, perhaps because it’s popular, it was hard to book the sauna if your time at the Hotel is tight. It was also a bit disappointing that this wasn’t mentioned at the time of Reservation. Without a Multiple Night Stay, we wouldn’t have been able to use it. Breakfast was delicious and we were happy with it (the tea was great too), but if you have a Multiple Night Stay please note that the menu is simple and feels mostly the same each day. (It was so good I didn’t mind at all.) It was also disappointing that kids could no longer choose their toy from the children’s menu (they seemed to be looking forward to it). Overall, we were very satisfied with our stay. We’d like to stay here again when visiting Yokohama. Thank you!

We stayed here to celebrate a birthday and visit Yokohama. Since I had mentioned it at check-in, the staff congratulated us with “Happy Birthday,” which made me very happy. Whenever I come to Yokohama these days, this is my favorite place because it’s close to the station, has a large public bath, and serves a delicious breakfast. Of course, the staff are always courteous as well—I’d definitely like to stay again.

I stayed here after a live event. It was my first time staying at an APA Hotel, and I was more satisfied than I expected! The check-in guidance was outstanding—far better than any other Hotel—so it deserves more than five stars. The Room was very clean, and the services were clearly explained as well; it really felt guest-first. Check-out was also super easy—I just returned the key and could leave right away. I will definitely stay at an APA Hotel again next time!!!! Thank you very much!!

There is a convenience store right downstairs, which is very convenient. When I asked questions about things I didn’t understand, they answered politely. The Room was also very clean, and I was able to relax. If I have something to do nearby again, I would definitely like to stay here again.

There is a supermarket and other shops within the Facility, which is very convenient. We stayed here because it was easy to access for sightseeing in Yokohama. If you enjoy walking around, Chinatown and Yamashita Park are within walking distance, and Noge is also close by. The night view was even better than in the photos and never got old. The soundproofing was excellent, and we could hardly hear any noise from outside.