Shin-Sugita Station × Highly rated for customer service and hospitality at Hotel·Ryokan - 2Page Number

This was my first stay here. The front desk staff greeted us with a smile and kindly answered all of our questions in detail. Our connecting rooms were very spacious, and the bathroom was larger than the one at home, so we could relax and had a very comfortable stay. Because the hotel is located up a hill, getting to Sakuragicho Station can be a bit challenging, but there are plenty of convenience stores and restaurants nearby, which makes it easy to get around. We also booked an additional single room—thank you for placing it close to our room. I would love to stay here again when visiting Yokohama.

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

I enjoyed my stay this spring, so I came back. The twin Room was spacious and clean. The view isn’t that great, but that’s to be expected since it’s in the city center. The front desk staff were excellent, there is a large public bath, and the value for money is great—five stars across the board. I also like the atmosphere created by the chandelier lighting in the lobby. I’d love to stay again.

We stayed here for one night during our Yokohama and Kamakura trip. It’s conveniently located about a 5-minute walk from Yokohama Station, with plenty of restaurants and department stores nearby. We left our luggage before check-in and went sightseeing in Yokohama. Since the front desk is set further inside, it might be a little hard to find at first. We chose this hotel because we wanted a place with separate bath and toilet, and a recommended breakfast. For breakfast, you choose a main dish and the side dishes are buffet-style. You can pick from a variety of small plates. The room was spacious and very clean, and we could fill the tub with hot water and enjoy a relaxing soak. With its brown-toned interior, the room had a calm atmosphere that made it easy to unwind. The bakery in the lobby is highly recommended! Definitely give it a try—we even bought some to take home at check-out. We’d love to stay here again when we visit Yokohama. This was our first time using this travel site, and by using points we were able to stay at a great price. It’s an upscale hotel, and the quality absolutely lived up to expectations.

As I did last year, I stayed one night at the Rose Hotel while tidying up my parents’ home. After finishing, I checked in at 3:00 PM. This time again, I was upgraded and stayed in a Room on the 9th floor. I was able to take a relaxing walk around Chinatown and Yamashita Park and do some sightseeing as well—it was incredibly comfortable. The in-Room coffee, made with portion pods, was delicious. Breakfast was a bit busy, but there were no long lines. The food was easy to pick up, and everything I tried tasted great—especially the shumai dumplings and rice porridge. I’d love to stay again.

I stayed here to see the Shiki Theatre Company’s “Mamma Mia!” I got a little lost on the way from the station, but the views from the lobby and pool were amazing! The entrance, front desk, and guest room decor had Mitsui’s signature chic, calm atmosphere, which was very relaxing. There is a jacuzzi by the pool, but a couple were using it for a long time and it didn’t free up, so I gave up and went back to my room. I wish there were time limits. I was told it would cost about 1,000 yen to call a taxi, so I arranged one myself and ended up nearly missing my restaurant reservation time. It seems that arranging taxis at hotels costs extra these days. All of the taxi drivers in Yokohama were courteous, which really helped. In many ways, it was a cool hotel. Thank you very much for taking such good care of me.

We stayed in two rooms from Friday, 10/16 to Saturday, 10/17. Thank you very much for your kind and courteous assistance when we called with questions multiple times. We truly appreciate it. We would love to stay again. We know you are very busy, so please take good care of yourselves.

I always stay here—it's incredibly close to the station and offers excellent value for money!

I attended a concert at K-Arena and stayed at Hilton Yokohama. Since it’s right next door, it was incredibly convenient, and I was glad I could quickly get in line for the merchandise sales starting at 10:00 the next day. I also had dinner at Ocean Milano in the Hotel. The food was excellent, and all of the staff were wonderful.

My elderly parents stayed here, and they were able to spend their time comfortably with no particular issues. When I made the reservation, I requested a room close to the elevator, and they prepared a room right next to it as requested, which was very helpful. The staff were also courteous, so we felt at ease throughout our stay. I had expected yukata robes, but it was a pleasant surprise that pajamas were provided. Breakfast offered a wide variety of options; everything was delicious and we enjoyed it. This time we booked a plan with Club Floor access. Last time there was cake provided, so it was a little disappointing that there wasn’t any this time, but my parents were very happy with their time on the Club Floor and it became a wonderful memory. Thank you for your thoughtful care for my elderly parents. We would like to stay again if we have the opportunity.

The Room felt very clean and featured calm tones with a Scandinavian-style yellow accent, making it easy to truly relax. The shower and hair dryer were the latest ReFa models. I stayed alone, but the bed was spacious and the pillows were fluffy—I slept soundly. Because the bed takes up much of the space, there’s little room beyond a table and mini sofa, so opening a large suitcase was only really possible near the entrance door, which was a bit challenging—but overall I was very satisfied. The elevator only operates when you hold up your key card, which also felt reassuring from a security standpoint.

It was very clean. The bed was spacious, and I was able to rest comfortably. There is also a convenience store on the first floor, making it an ideal hotel for sightseeing in Chinatown.

I stayed at Yokohama Tokyu REI Hotel! This was my second time! All the staff responded quickly and courteously, and I was able to spend my time here very comfortably. The Room was also very clean, carefully cleaned down to every detail—perfect! There was an earthquake in the middle of the night and I felt a bit uneasy, but there was clear guidance on what to do in an emergency, so I could respond with peace of mind, thinking “I’ll be okay here.” I really felt their attentive care for guests, which was very reassuring. Once again, I had a safe and comfortable stay. Thank you for a wonderful time and great memories! When I come to Yokohama again for fan activities, I would definitely like to stay here.

Just a short walk from Yokohama Station, with a drugstore on the first floor and a pub and restaurant on the second—very convenient! Even so, the Room is quiet, and I loved the calm interior. Breakfast was fun at the Royal Host buffet!! I’d like to stay again for a Multiple Night Stay.

The 6-tatami Japanese-style room was on the second floor, and both the bath and the breakfast venue were very convenient. The air conditioning was just right, and I slept well.

We stayed as a family and chose the loft-style room, and the area with the table was spacious, so we were able to spend our time comfortably. The location was also great, and we would like to stay again.

Stayed here for a live concert trip to Yokohama. It’s convenient—about a 5-minute walk from Kannai Station, which is easy to reach from Yokohama Station. There’s a 7-Eleven and Sukiya nearby, so I had no trouble finding what I needed. The room was clean and made for a comfortable stay. I’d like to stay here again when I visit Yokohama.

At the front desk, the staff kindly guided me through the procedures as I was unfamiliar with them. There was a complimentary coffee area and a reading corner behind the reception, and it felt like regular guests were enjoying a relaxed time. I also had breakfast; as someone who likes Japanese food, I was very satisfied with the buffet-style meal. The Hotel was also conveniently located near Kannai Station and very easy to use. Thank you for your hospitality.

We stayed for two nights and used the restaurant for a meeting between a mother and daughter who live far apart. Everyone was satisfied.

It was truly wonderful. We checked in after dinner, but there were welcome drinks and even snacks, and the front desk staff were very friendly, making our stay comfortable. In the morning, we walked past Yokohama Stadium to Chinatown for breakfast porridge. The location is excellent, and I would love to stay again.