Đánh giá & Cảm nhận của khách tại Hotel Sanrakuso

(Wakayama Prefecture/Suối nước nóng Nanki-Shirahama) [Tổng cộng 85 phòng]
Điểm tổng thể
4.54
Tuyệt vời (186)
  • Phòng nghỉ & Tiện nghi
    4.54
  • Tiện nghi・Thiết bị
    4.41
  • Dịch vụ khách hàng・Dịch vụ
    4.71
  • Bữa ăn
    4.38
  • Suối nước nóng・Bồn tắm
    4.54
  • Mức độ hài lòng
    4.65
1.83
ファンキー999

Worst

I have also filled out the hotel survey, but I will not stay here again. The reasons are that during dinner, plates with leftover food were taken away too quickly, and small pot dishes were served only to be removed immediately. The hotel should review its practices and improve staff training in the dining area.

  • Phòng nghỉ & Tiện nghi2
  • Tiện nghi・Thiết bị3
  • Dịch vụ khách hàng・Dịch vụ2
  • Bữa ăn1
  • Suối nước nóng・Bồn tắm2
  • Mức độ hài lòng1
  • 8/11/2024~
  • 1 người 1 phòng
  • Opened in April 2023: [Nami no Aya] Premium Ocean-Side Room with Mirabus
  • Bao gồm bữa sáng và bữa tối

Phản hồi từ Tiện nghi

Dear Funky999, Thank you very much for staying at Hotel Sanrakuso. We also sincerely appreciate your valuable feedback provided through the hotel questionnaire. We deeply apologize for the inconvenience caused during dinner service. We regret that we cleared your plates too quickly, and the timing of serving and removing the hot pot dishes was inappropriate, reflecting insufficient staff training. We take your comments seriously and will promptly proceed with re-educating all staff members and reviewing our service quality. We sincerely apologize for not meeting your expectations on this occasion and will do our utmost to make improvements moving forward. Thank you again for sharing your valuable feedback with us.

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