Hotel Sanrakuso 투숙객 리뷰 및 후기
- 객실 및 어메니티4.54
- 시설・설비4.41
- 접객・서비스4.71
- 식사4.38
- 온천・목욕4.54
- 만족도4.65
Worst
I have also filled out the hotel survey, but I will not stay here again. The reasons are that during dinner, plates with leftover food were taken away too quickly, and small pot dishes were served only to be removed immediately. The hotel should review its practices and improve staff training in the dining area.
- 객실 및 어메니티2
- 시설・설비3
- 접객・서비스2
- 식사1
- 온천・목욕2
- 만족도1
- 2024. 11. 8.～
- 1명 1개
- Opened in April 2023: [Nami no Aya] Premium Ocean-Side Room with Mirabus
- 조식 및 석식 포함
시설에서의 답장
Dear Funky999, Thank you very much for staying at Hotel Sanrakuso. We also sincerely appreciate your valuable feedback provided through the hotel questionnaire. We deeply apologize for the inconvenience caused during dinner service. We regret that we cleared your plates too quickly, and the timing of serving and removing the hot pot dishes was inappropriate, reflecting insufficient staff training. We take your comments seriously and will promptly proceed with re-educating all staff members and reviewing our service quality. We sincerely apologize for not meeting your expectations on this occasion and will do our utmost to make improvements moving forward. Thank you again for sharing your valuable feedback with us.