Guest Reviews & Impressions for Hotel Sanrakuso

(Wakayama Prefecture/Nanki-Shirahama Onsen) [Total 85 Rooms]
Overall Score
4.54
Wonderful (186)
  • Rooms & Amenities
    4.54
  • Facility
    4.41
  • Hospitality & Service
    4.71
  • Meals
    4.38
  • Onsen & Bath
    4.54
  • Satisfaction
    4.65
1.83
ファンキー999

Worst

I have also filled out the hotel survey, but I will not stay here again. The reasons are that during dinner, plates with leftover food were taken away too quickly, and small pot dishes were served only to be removed immediately. The hotel should review its practices and improve staff training in the dining area.

  • Rooms & Amenities2
  • Facility3
  • Hospitality & Service2
  • Meals1
  • Onsen & Bath2
  • Satisfaction1
  • 11/8/2024～
  • 1 person 1 room
  • Opened in April 2023: [Nami no Aya] Premium Ocean-Side Room with Mirabus
  • Includes breakfast and dinner

Reply from the Facility

Dear Funky999, Thank you very much for staying at Hotel Sanrakuso. We also sincerely appreciate your valuable feedback provided through the hotel questionnaire. We deeply apologize for the inconvenience caused during dinner service. We regret that we cleared your plates too quickly, and the timing of serving and removing the hot pot dishes was inappropriate, reflecting insufficient staff training. We take your comments seriously and will promptly proceed with re-educating all staff members and reviewing our service quality. We sincerely apologize for not meeting your expectations on this occasion and will do our utmost to make improvements moving forward. Thank you again for sharing your valuable feedback with us.

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