Đánh giá & Cảm nhận của khách tại Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Tổng cộng 172 phòng]

Điểm tổng thể

4.51

Tuyệt vời (542)

Phòng nghỉ & Tiện nghi
4.38
Tiện nghi・Thiết bị
4.31
Dịch vụ khách hàng・Dịch vụ
4.58
Bữa ăn
4.53
Suối nước nóng・Bồn tắm
4.70
Mức độ hài lòng
4.57

3.67

チコばーちゃん

Ngày đăng: 15/2/2025

A bit disappointing

When I visited around the same time last year, there were plenty of dishes, but this time it was a series of "please wait" and neither the meat nor tempura was ready, which was very disappointing. The Room was spacious and nice when we chose a Japanese-style room, but it smelled dusty and my son couldn't stop coughing. It was fine when we stayed in a Western-style room. The Onsen is really nice and the front desk staff were kind and good. Foreigners just stood around without being much help. It might be unavoidable though.

Phòng nghỉ & Tiện nghi4
Tiện nghi・Thiết bị2
Dịch vụ khách hàng・Dịch vụ4
Bữa ăn3
Suối nước nóng・Bồn tắm5
Mức độ hài lòng4

13/2/2025～
3 người 1 phòng
Special Japanese-style Room (10 tatami mats + 6 tatami mats, two rooms) <Non-smoking> [Ocean View]
Bao gồm bữa sáng và bữa tối

Phản hồi từ Tiện nghi

Dear Ms. Chiko Baachan, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate your feedback and comments about our property despite your busy schedule. However, we sincerely apologize for any inconvenience caused during your stay regarding the meals and room. We will strive to improve based on the valuable feedback you provided and aim to ensure greater satisfaction in the future. How is your child's health now? Once again, we are truly sorry for any trouble caused. Although it may be presumptuous of us, we would be grateful if you could visit us again when you come to Shirahama and give us a chance to make amends. All of our staff look forward to welcoming you back with all our hearts. Reservation Torii

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