Shirahama Coganoi Resort & Spa 투숙객 리뷰 및 후기

(와카야마현/남기시라하마) [전체 172개 객실]
종합 점수
4.51
훌륭하다 (542)
  • 객실 및 어메니티
    4.38
  • 시설・설비
    4.31
  • 접객・서비스
    4.58
  • 식사
    4.54
  • 온천・목욕
    4.70
  • 만족도
    4.56
3.67
チコばーちゃん

A bit disappointing

When I visited around the same time last year, there were plenty of dishes, but this time it was a series of "please wait" and neither the meat nor tempura was ready, which was very disappointing. The Room was spacious and nice when we chose a Japanese-style room, but it smelled dusty and my son couldn't stop coughing. It was fine when we stayed in a Western-style room. The Onsen is really nice and the front desk staff were kind and good. Foreigners just stood around without being much help. It might be unavoidable though.

  • 객실 및 어메니티4
  • 시설・설비2
  • 접객・서비스4
  • 식사3
  • 온천・목욕5
  • 만족도4
  • 2025. 2. 13.～
  • 3명 1개
  • Special Japanese-style Room (10 tatami mats + 6 tatami mats, two rooms) <Non-smoking> [Ocean View]
  • 조식 및 석식 포함

시설에서의 답장

Dear Ms. Chiko Baachan, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate your feedback and comments about our property despite your busy schedule. However, we sincerely apologize for any inconvenience caused during your stay regarding the meals and room. We will strive to improve based on the valuable feedback you provided and aim to ensure greater satisfaction in the future. How is your child's health now? Once again, we are truly sorry for any trouble caused. Although it may be presumptuous of us, we would be grateful if you could visit us again when you come to Shirahama and give us a chance to make amends. All of our staff look forward to welcoming you back with all our hearts. Reservation Torii

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