บริเวณรอบๆ แกรนด์ทาคาราซึกะกอล์ฟคลับ【GRAND PGM】 × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Thank you very much for your help the other day. When I told a staff member about a month in advance that my knee had been bothering me and I couldn’t manage stairs, they kindly found a Room that didn’t require using stairs and changed it to one close to the elevator, which I truly appreciated. Dinner was beautifully presented, thoughtfully prepared, and absolutely delicious. I also enjoyed the Western-style breakfast. It was wonderful to be able to fully enjoy Arima Onsen again after such a long time. All of the staff were lovely, and I would like to stay again.

Despite booking on short notice, we found a wonderful Accommodation. In response to our request for consideration regarding parking, you contacted us immediately, and we truly appreciate your exceptionally prompt support—something we rarely experience even after staying at many Accommodations. The amenities were excellent, and the two of us were already talking about visiting again soon. We hope to build a long and positive relationship with you.

I really like this Hotel and stay here several times a year. It is more comfortable to spend time at Chikuzono Hotel than at my parents’ home, and I am always grateful for your hospitality. With the large public bath, complimentary cocktail service, breakfast buffet, complimentary croquettes, and many other thoughtful touches, I can relax and enjoy my stay. The view of Mt. Rokko from the Room is also very beautiful and soothing. I’m looking forward to my next stay.

I hadn’t visited Arima Onsen for quite some time since the COVID-19 pandemic, but if I was going to return after so long, I wanted an exceptional place for both cuisine and Onsen—so I decided to splurge on this Accommodation. I had known the name Kinzan for years, but everything was far beyond my expectations, and my mother was absolutely delighted as well. This time we fully enjoyed the live conger eel kaiseki along with the Onsen, and if possible, we’d love to visit again during crab season.

This was my first time visiting Arima Onsen. I booked a good-value Plan with a lighter meal, but there was so much food that I’m sorry I couldn’t finish it all. The Onsen tickets were included, so I could enjoy other Onsens as well—it was wonderful. The Shuttle Service to the bus stop was very helpful. All the staff were very kind, and I was truly impressed. I would love to visit again.

From the person who greeted us outside the Ryokan to the Shuttle Service staff, the front desk, and the Room attendant, every staff member we interacted with was pleasant and courteous, which made our stay very comfortable. Every dish was delicious, and we enjoyed each one with delight. The Onsen also had both Kinsen and Ginsen baths, plus an open-air bath—completely satisfying. I recommended it to my parents as soon as I got home!

This was our fourth stay including Hatago, and each time we have chosen a different type of Room, enjoying a truly wonderful time. Every Room has its own character, and this one was spacious; the private open-air kinsen bath attached to the Room was also very comfortable. It was such a lovely stay that I’m already looking forward to returning and wondering when we can visit again. The cuisine, which has always been delicious, felt even more refined—beautiful to look at, enticing, and deeply satisfying. Watching the chefs finish the dishes right in front of us and being able to speak with the kitchen staff directly was a delight. At breakfast, I asked all sorts of questions about how to make dashimaki tamago properly (something I never manage well), and although I may have been a bother, they kindly taught me tips in detail—I was truly impressed. My husband has an egg allergy and had avoided eggs for many years despite loving them; however, he recently found that he is fine as long as they are not raw. When we mentioned this, you cooked them thoroughly for him, and he happily finished everything. Also, when I noted at the time of Reservation that it was a birthday trip, you prepared a beautiful watermelon garnish with celebratory lettering. We were touched by everyone’s thoughtful attention to detail, and we would love to visit again. Thank you very much. P.S. We are sorry for the trouble after leaving something behind—thank you sincerely for noticing immediately and sending it to us so promptly with such courteous care.

I stayed here with my 80-year-old mother while attending a Takarazuka performance. It was raining that day, but the Accommodation was close to the Grand Theater, which was very convenient and helpful. Everywhere inside was filled with the world of Takarazuka, and I felt happy throughout my stay. There was also a 100th anniversary photo spot, and taking pictures there became a wonderful memory. Everyone’s service was excellent, from the front desk staff to the housekeeping team, and we had a truly comfortable time. The non-alcoholic cocktail in Cosmos Troupe colors was also delicious. I would definitely like to stay here again when attending another performance.

We stayed here to celebrate my mother’s 60th birthday. Every detail was thoughtfully taken care of, and we felt comfortable throughout our stay! Thank you for the warm hospitality and attentive service! The Room I had wanted to stay in for so long was very clean and spacious, and I’m truly glad we chose it—we had a genuinely happy time. The Onsen was never crowded, and there was also a sauna, so we could relax at our own pace—it was wonderful! My mother was absolutely delighted, and it became a memorable trip. This is a Ryokan I definitely want to visit again. Thank you so much!!

This was my first stay here. It is a traditional Onsen Ryokan with some age, but it was clean and very comfortable. Everyone—the front desk staff, the dining staff, and the bath area staff—was extremely courteous and made me feel welcome. If a staff member was near the elevator hall, they would always press the button and wait with you; even if they were a little farther away, they would come back just to press it. It’s a small gesture, but it truly made me happy. The only disappointment was that the amount of alcohol I ordered with dinner was clearly less than the listed serving size, and even the shochu with water tasted almost like plain water. That was a significant negative point for me. Even if I stay at this Ryokan again, I don’t think I would order drinks next time. That said, all other service was perfect. If I visit Arima again, I would like to stay here again. The location was also excellent.

This is my second stay at Hanakoyado. I became a repeat guest because this is where you find the answer to whether high-quality Onsen and gourmet dining can truly be enjoyed at a reasonable price. The traditional wooden building and tiled bath are full of classic Onsen atmosphere. Even more luxuriously, the Kinsen flows continuously, and when you sink into the tub, the overflowing water swirls as it runs off. I also enjoyed a steam bath using the high-temperature source spring. The rice cooked in the okudosan is delicious, and the fish and meat carefully grilled over charcoal with radiant heat are more than satisfying. To top it off, curry rice is served at the end as well. There is an Onsen experience and cuisine here that feel wonderfully untouched by modern times.

Although there is parking available, it was great to be able to arrive in just a 5-minute walk from the station since we had luggage. There are plenty of set-meal restaurants and izakayas nearby, so be careful not to overeat at dinner.

We stayed here for a pre-baby trip. The property was very clean, and the guidance from check-in to our Room was consistently courteous. We were able to spend our time comfortably from start to finish. Since I was pregnant, I had some dietary restrictions and ingredients I couldn’t eat, so we made several requests. They kindly accommodated everything thoroughly, which we truly appreciated. Every dish was delicious, and we were very satisfied. The Onsen was also wonderful, and we were able to relax and unwind at a leisurely pace. We are really glad we chose this place for our pre-baby trip. It’s unfortunate that due to the age restriction we won’t be able to visit for a while after the baby is born, but we plan to recommend it to our parents and friends. We look forward to the day when we can visit again as a family.

We stayed to recuperate after an illness during the intense heat. We would definitely like to come again in every season. The view from the Room and the night scenery were very soothing. The hamo hot pot kaiseki was exquisite.

We stayed as a couple in our 60s on a weekday. We were a bit concerned that the location was slightly away from the center, but since it’s up on a hill, strolling down through the Onsen town was easy and just right. On the way back, the Hotel picked us up by car from the center, so there was no problem. After making our Reservation, everything from Check Reservation to the welcome at arrival was friendly and pleasant with warm smiles. The Room interior felt new, clean, and well maintained. The seasoning and portions of the meals were just right, and dishes like the seafood jelly salad looked great as well. The explanations of each dish were thoughtful and enjoyable. We were very satisfied. The private open-air bath we used while it was still light out, as well as the large public bath, were both clean. There were two types of hot spring water, so we could relax and soak at length. Breakfast felt like afternoon tea—fun and delicious. We use Onsen often but usually find something slightly lacking; here, however, the price and overall experience were well balanced. We would love to stay again and would recommend it to friends. Arima Onsen is a wonderful place where old and new blend beautifully.

The roads in Arima Onsen are narrow, and they kept getting narrower on the way to the Hotel parking area, which made us a bit anxious, but we arrived safely. The staff were kind and attentive, and there were snacks and drinks in the lobby, so we could relax. The Room was also clean and well prepared; we took a short rest and enjoyed a walk around the Onsen town, which was fun. Since we requested a later dinner time, we were able to enjoy the bath at a leisurely pace. We thoroughly enjoyed plenty of meat with our meal. The other dishes also felt carefully prepared and were delicious. It was also nice that we could enjoy dessert in the lobby later in the evening after taking some time. If I had to mention one thing, it would have been better if breakfast items like bacon and sausages were served hot. We thought this might be our first and last trip to Arima Onsen, but now my spouse and I would like to visit again. We were happy with the Room upgrade—thank you very much.

If you’re going to watch a baseball game, Accommodation at Hotel Koshien is a must! The Room is kept very clean, and the white-themed Room feels calm and relaxing. I’ll definitely stay here again next time!

As the Hotel is located inside the airport and can be accessed directly, it is convenient for early morning flights. The room was well cleaned, and the facilities were also clean. However, while sleeping, I heard a high-pitched whining sound coming from the bathroom that kept me awake for a while. Overall, I was satisfied.

We chose the sukiyaki course. Cooking it ourselves was a fun new experience, and we enjoyed it while chatting together. There was also a wide variety of dishes, including sashimi and appetizers, and the portions were very generous—we were extremely satisfied.

Having an Onsen is a big plus. There are in-house loungewear, and slippers are allowed when going from your Room to the Onsen, so it’s convenient and has a Japanese feel even though it’s a Hotel. All the staff were smiling and often anticipated what we needed before we even asked, which made everything go smoothly. It’s also close to the station, very convenient, and comfortable.