ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 89หน้า

I used the Club Lounge Plan on a solo trip. I’ve stayed at several Hotels with lounge Plans, but this one is truly special. It felt like a dream to enjoy champagne anytime at such a great sale price. From the welcome drink and fu-yaki rice crackers to the sweets box, everything served at each presentation was excellent. Since it was a weekday, the lounge was not crowded, and there were counter-style seats where I could sit alone, so I felt comfortable using it. The Room (AQUA) was also wonderful with its blue-themed design, and the bedside lamp was adorable. When I opened the Room door, there was a Lake Biwa view. The weather was perfect, and I spent hours just sitting on the couch and enjoying it. There is a large public bath, but the in-room bath was spacious and more than enough. I didn’t have a car, but it’s only two train stops from Kyoto. There is also Shuttle Service available, and if you go one stop on the Keihan Line, you can visit Mii-dera Temple to see National Treasures and various Buddhist statues. I would love to stay again. Thank you very much.

This was my first stay here, and I felt thoughtful attention to detail throughout, making it a very comfortable experience. First of all, the location—right in front of Kyoto Station’s Hachijo Exit—is extremely convenient. Even with large luggage, getting around was easy, which was a huge help on this trip. Inside the Hotel, the lobby is spacious and there is also a guest-only lounge, which I really appreciated for relaxing. The lounge is accessed by tapping your Room key card, and there is a wide variety of drinks available—not only coffee but also options like matcha latte—free to enjoy. You can even take drinks back to your Room, and I was surprised that the lounge could be used even after check-out. It’s a wonderful service that lets you relax until the very end. And what I especially loved this time was the large public bath. It was kept very clean, with thorough cleaning and well-stocked amenities. During my stay I used it three times—in the evening, at night, and in the morning—and it was pleasant every time. You bring towels from your Room, but just in case you forget, spare towels were prepared at the entrance as well. I really appreciated this kind of consideration for those “small inconveniences.” I felt this is a Hotel that not only has excellent Facilities but also pays close attention to every detail so guests can enjoy their stay comfortably. I liked my stay so much that I would definitely like to stay here again when visiting Kyoto.

We stayed as a family to celebrate a special anniversary. The Hotel’s location, the staff’s polished service, the Room interior, the Facility offerings, and the view were all outstanding. The food and drinks served in the lounge were delicious and thoughtfully selected in just the right amount—perfect for relaxing comfortably rather than rushing to eat and drink. It was a one-night stay that left our whole family completely satisfied. When we visit Kobe as a family, this will likely be our only choice.

This was my 8th stop on a classic Hotel tour. The atmosphere was wonderful, and I ended up extending my stay—spending three nights and four days in two rooms in the main building: Premium Classic and Premium Panorama Corner. Both Rooms were excellent, but personally I especially loved the ambiance of the Premium Classic. The Premium Panorama Corner has a sofa, so it’s great for relaxing. And since we were on the first floor this time, we could see deer up close outside the window in the morning and evening—they were adorable. The entire building has a charming design that truly conveys its history, and I found myself forgetting how time was passing just by looking around. With such a beautiful building, delicious food, and friendly staff, I was completely satisfied—three nights and four days still didn’t feel like enough. Now that the West Wing has reopened after renovation, I’d love to stay there next time. Nara Park is also within walking distance, making it an ideal base for sightseeing. The deer are cute and everyone is kind—Nara was amazing.

Dinner featured an abundance of fresh local ingredients and seasonal Yamagata specialties, and I was impressed until the very last bite. Breakfast was also varied and delicious, leaving me fully satisfied from the morning. The staff who served the meals were attentive with perfect timing and clear explanations, making it a truly luxurious experience. Not only the cuisine, but also the refined atmosphere of this long-established Accommodation, the thoughtful hospitality, and the spacious, open-air bath (Onsen) were all outstanding—everything exceeded my expectations. I felt completely refreshed in both body and mind. Thank you for the wonderful meal; I will definitely return.

Toba Grand Hotel To the General Manager and all staff, Once again, thank you very much for providing such a high-quality, safe, and consistently wonderful stay, along with truly blissful hospitality. The thoughtfully prepared cuisine was astonishingly delicious, and my wife and I enjoyed a wonderful trip that left us genuinely satisfied. Each time we experienced your warm smiles and refined service, we felt deeply happy and thought, “We’re so glad we chose to stay here.” I was truly moved by what can only be described as a “happiness-producing Hotel” that brings smiles to guest after guest. What makes your Hotel so exceptional is your challenging spirit—never settling for the current appeal, but always striving to create new moments of inspiration. As a devoted fan of Toba Grand Hotel—and as “Donguri Captain”—please allow me to share a few ideas with heartfelt appreciation: 1) Extend lounge hours (until 11:00 p.m.) Spending time in that sophisticated lounge is truly special. If guests could enjoy complimentary drinks until 11:00 p.m., the evening would become an even more memorable experience. 2) Revitalize the retro game arcade & festival-style corner If an energetic “festival corner” were added to that nostalgic and welcoming game arcade area, it would surely become a signature spot where both adults and children—across generations—could have an amazing time together! 3) Seasonal limited-time “all-you-can-eat fruit” buffet feature For example, “all-you-can-eat strawberries” in early spring or “all-you-can-eat melon” in summer. Having seasonal highlight events at the buffet would help attract repeat guests throughout the year and generate even more buzz—I’m confident it would be a great success. Of course, I fully understand that your staff’s working environment and operational considerations must come first. With that in mind, I would be grateful if you might keep these ideas in mind simply as one fan’s dream of “how wonderful it would be if this became possible.” With Toba Grand Hotel’s potential—and the passion of your entire team—I truly believe you will continue to be the region’s undisputed number-one Hotel. Going forward as well, let us guests join hands with you—the General Manager—and all staff members to make this wonderful Hotel shine even brighter together.

We stayed with a toddler and had a wonderful experience. It’s a very child-friendly Hotel, with a great play area and plenty of amenities for kids. The breakfast and the meals in the tea room were also delicious, and we had a very pleasant stay. The staff were very attentive as well. Thanks to you, we had an enjoyable trip. Thank you very much. When we travel to Kobe again, we would love to stay here.

I stayed for three nights and was completely satisfied!! The Hotel was spotless throughout—bright, clean, and beautifully maintained. The front desk staff and housekeeping team were friendly and welcoming, which created a great atmosphere. The amenities were refined, and I was especially happy to have organic coffee. One small note: the complimentary mineral water in the Room refrigerator had to be picked up at the front desk from the second night onward. It would be even better if it could be placed in the Room during cleaning. The Room was bright and clean, with no odors in the bedding. I’m a bit particular about cleanliness, but there was nothing that bothered me here—I felt very comfortable. The bath area and changing room were also very clean, and the open-air bath was wonderful. The ReFa hair dryer and other amenities such as shampoo were great as well. I especially loved the post-bath lounge and terrace. I think this is one of the best Hotels in this price range. I already have a Reservation for next month. This time I had a Room with a view of Mt. Asama, and the sunrise was beautiful. I’d be happy if I could have a mountain-view Room again next month—can I request that? Thank you for a wonderful stay.

This place came highly recommended by locals, so we chose it for the final stop of our trip. The room was amazing—one night wasn’t enough, and I’d love to stay again in the season when they light the fireplace-style stove. The wonderful service was truly soothing as well. I also caused some trouble at the front desk due to my own misunderstanding, but they handled it with great sincerity, and I’m deeply grateful. As for dining, after a long journey my stomach was a bit tired, and since we had lunch around 3:00 p.m. on the day of check-in, I was disappointed that we couldn’t fully enjoy the restaurant as I’d hoped. However, I learned that we could also use it as a bar, so we were able to relax with wine and snacks at our own pace. Needless to say, breakfast was delicious. I don’t like carrying lots of luggage, so I usually choose hotels with coin laundry—and this one has it too—so next time I’ll stay for multiple nights.

I’m always satisfied. Given that it’s an expensive Room, you might say that’s to be expected—but consistently meeting those expectations is actually proof of very high quality. However, there’s one point I’d like to mention for everyone. There is a covered walkway to Hakodate Station, but there are no walls. So during typhoons or blizzards with strong winds, the location is only “better than most.” For normal rain, it’s not a problem.

After hearing from my family how great Mets in Yokohama was, I chose this property in Sapporo—and it was absolutely the right decision. It’s just steps from the North Exit of Sapporo Station, so the location is perfect. Everything is new and spotless, and the bathroom in particular is spacious and relaxing. Personally, I prefer a larger in-room bath over a public bath. The bed was wide and extremely comfortable. The amenities were excellent—SEKKISEI! Many hotels don’t provide makeup remover or facial cleanser, so that was another big plus for me. The only downside was that breakfast felt a bit lacking for my taste… Next time I won’t add breakfast.

This was our family’s third stay. Thank you again for taking such great care of us. As always, the property was very clean and we had a comfortable stay. We especially enjoyed the complimentary drink bar, which we could use freely; the selection changes between morning and evening, so there was plenty to choose from and we could relax and enjoy it. At dinner, we were surprised by how large the abalone was, and we truly enjoyed such a luxurious meal. Our whole family had a wonderful time again, and we were very satisfied. We would love to visit again with our family. Thank you for another lovely stay!

I wanted to invite my mentor, who has supported me for many years, to my absolute favorite Accommodation, and we had a wonderful stay. A Room with a beautiful ocean view through large windows, a spacious open-air bath where you can truly relax, carefully prepared and delicious meals, and the thoughtful hospitality of all the staff—everything was outstanding. They were completely satisfied and deeply impressed, and I am truly grateful that I invited them. No matter when you visit or whom you bring along, this is an Accommodation you can trust without hesitation.

I stayed for 4 nights. Since it was a hot season, I really appreciated the unlimited soft drinks. They also provide loungewear, towels, earplugs, cleansing oil, toner, and hair oil, which was truly convenient. The place was well cleaned and very comfortable.

The location near Nara Station was very convenient. The Room was spacious and clean. The late-night soba was delicious. As for the Onsen, it would have been perfect if the changing area were a bit larger. I really liked being able to take off my shoes at the entrance, step onto the tatami, and go straight to my Room. I was able to relax and enjoy my stay. I would like to stay here again when visiting Nara.

This is a spacious corner twin room with panoramic views of the Onomichi Channel and the area around the station. I also appreciated that the floor was not carpet but a well-cleaned wood floor. A lovely touch was the hassaku jelly in the refrigerator for each guest, complete with spoons, and chilled bottled water for everyone as well. The handmade cookies made in collaboration with a local social welfare corporation also left a great impression. These days, even branded city hotels often don’t provide complimentary water, so I truly appreciate this Hotel’s warm hospitality. It was also nice that Accommodation guests receive 10% off at the souvenir shop. Breakfast was excellent too—not only with locally sourced ingredients, but also soft-serve ice cream. From the moment I arrived at Onomichi Station, even the station staff were full of energy, and I could feel how the whole town supports one another and works together to keep things lively. Some shops have closed down, but the shopping street—where retro and modern coexist—is a must-see. Since it was a hot season, it was tough to walk for long periods and I couldn’t see everything I wanted to. I’d love to visit again in a cooler season and stay at the same Hotel at a more relaxed pace.

This long-established Ryokan had a calm atmosphere, and the garden was wonderful. Most notably, the in-room rock bath was so spacious that it felt almost too much for our family of three, and with free-flowing hot spring water straight from the source, we lost count of how many times we soaked. The meals were also carefully prepared; everything was delicious, especially the tasty rice—so good that our son, who usually never asks for seconds, did. We would definitely like to stay again. Thank you very much.

This was my first stay at this Hotel. The front desk staff were very pleasant, and check-in was smooth and comfortable. The Room was very clean, and the bathroom and toilet were thoroughly cleaned. The amenities included ReFa items—the shower head and hair dryer were also ReFa—which was a real treat for women. It was also very quiet, so I could relax and take my time. I would definitely like to stay here again.

The weather wasn’t great, but the view from the window was wonderful, and I had a comfortable stay. The meals looked beautiful and tasted great, and I really enjoyed them. I was surprised by the afternoon-tea-style presentation. Towels are provided at the Onsen, so you can go without bringing anything. You can wear the samue anywhere in the building, which makes it very relaxing. The samue is comfortable to wear, and it has pockets so you can carry your phone with you.

I stayed here once a few years ago, and this time we stayed with my mother-in-law. She was delighted with everything—the meals, the sunset view, the Room, the Onsen, the amenities, and the service. Thank you very much. My daughter mentioned that the hair dryer in the Room had weak airflow and it took a long time to dry her hair; she said she would have preferred a dryer like the ones in the large public bath.