전국 × 고객 서비스 평가가 높은 호텔·료칸 - 89페이지

The location is right in front of the station and easy to find, and the Room was spacious and relaxing. The amenities were high quality, and everything was very comfortable. Free drinks and snacks in the lobby were available for guests to enjoy freely, which felt generous rather than stingy—much appreciated. All the staff were full of hospitality. A highly recommended Accommodation.

Toba Grand Hotel To the General Manager and all staff, Once again, thank you very much for providing such a high-quality, safe, and consistently wonderful stay, along with truly blissful hospitality. The thoughtfully prepared cuisine was astonishingly delicious, and my wife and I enjoyed a wonderful trip that left us genuinely satisfied. Each time we experienced your warm smiles and refined service, we felt deeply happy and thought, “We’re so glad we chose to stay here.” I was truly moved by what can only be described as a “happiness-producing Hotel” that brings smiles to guest after guest. What makes your Hotel so exceptional is your challenging spirit—never settling for the current appeal, but always striving to create new moments of inspiration. As a devoted fan of Toba Grand Hotel—and as “Donguri Captain”—please allow me to share a few ideas with heartfelt appreciation: 1) Extend lounge hours (until 11:00 p.m.) Spending time in that sophisticated lounge is truly special. If guests could enjoy complimentary drinks until 11:00 p.m., the evening would become an even more memorable experience. 2) Revitalize the retro game arcade & festival-style corner If an energetic “festival corner” were added to that nostalgic and welcoming game arcade area, it would surely become a signature spot where both adults and children—across generations—could have an amazing time together! 3) Seasonal limited-time “all-you-can-eat fruit” buffet feature For example, “all-you-can-eat strawberries” in early spring or “all-you-can-eat melon” in summer. Having seasonal highlight events at the buffet would help attract repeat guests throughout the year and generate even more buzz—I’m confident it would be a great success. Of course, I fully understand that your staff’s working environment and operational considerations must come first. With that in mind, I would be grateful if you might keep these ideas in mind simply as one fan’s dream of “how wonderful it would be if this became possible.” With Toba Grand Hotel’s potential—and the passion of your entire team—I truly believe you will continue to be the region’s undisputed number-one Hotel. Going forward as well, let us guests join hands with you—the General Manager—and all staff members to make this wonderful Hotel shine even brighter together.

We stayed with a toddler and had a wonderful experience. It’s a very child-friendly Hotel, with a great play area and plenty of amenities for kids. The breakfast and the meals in the tea room were also delicious, and we had a very pleasant stay. The staff were very attentive as well. Thanks to you, we had an enjoyable trip. Thank you very much. When we travel to Kobe again, we would love to stay here.

I stayed for three nights and was completely satisfied!! The Hotel was spotless throughout—bright, clean, and beautifully maintained. The front desk staff and housekeeping team were friendly and welcoming, which created a great atmosphere. The amenities were refined, and I was especially happy to have organic coffee. One small note: the complimentary mineral water in the Room refrigerator had to be picked up at the front desk from the second night onward. It would be even better if it could be placed in the Room during cleaning. The Room was bright and clean, with no odors in the bedding. I’m a bit particular about cleanliness, but there was nothing that bothered me here—I felt very comfortable. The bath area and changing room were also very clean, and the open-air bath was wonderful. The ReFa hair dryer and other amenities such as shampoo were great as well. I especially loved the post-bath lounge and terrace. I think this is one of the best Hotels in this price range. I already have a Reservation for next month. This time I had a Room with a view of Mt. Asama, and the sunrise was beautiful. I’d be happy if I could have a mountain-view Room again next month—can I request that? Thank you for a wonderful stay.

This place came highly recommended by locals, so we chose it for the final stop of our trip. The room was amazing—one night wasn’t enough, and I’d love to stay again in the season when they light the fireplace-style stove. The wonderful service was truly soothing as well. I also caused some trouble at the front desk due to my own misunderstanding, but they handled it with great sincerity, and I’m deeply grateful. As for dining, after a long journey my stomach was a bit tired, and since we had lunch around 3:00 p.m. on the day of check-in, I was disappointed that we couldn’t fully enjoy the restaurant as I’d hoped. However, I learned that we could also use it as a bar, so we were able to relax with wine and snacks at our own pace. Needless to say, breakfast was delicious. I don’t like carrying lots of luggage, so I usually choose hotels with coin laundry—and this one has it too—so next time I’ll stay for multiple nights.

After hearing from my family how great Mets in Yokohama was, I chose this property in Sapporo—and it was absolutely the right decision. It’s just steps from the North Exit of Sapporo Station, so the location is perfect. Everything is new and spotless, and the bathroom in particular is spacious and relaxing. Personally, I prefer a larger in-room bath over a public bath. The bed was wide and extremely comfortable. The amenities were excellent—SEKKISEI! Many hotels don’t provide makeup remover or facial cleanser, so that was another big plus for me. The only downside was that breakfast felt a bit lacking for my taste… Next time I won’t add breakfast.

Every staff member greeted us with a constant smile, and whenever we had questions, they answered politely and thoroughly, allowing us to relax with peace of mind. At the front desk, Ms. Y assisted us with both check-in and check-out, and even saw us off from the front desk; after hearing her voice, an international staff member from the cloakroom also came to see us off—it felt truly heartfelt.

This was our family’s third stay. Thank you again for taking such great care of us. As always, the property was very clean and we had a comfortable stay. We especially enjoyed the complimentary drink bar, which we could use freely; the selection changes between morning and evening, so there was plenty to choose from and we could relax and enjoy it. At dinner, we were surprised by how large the abalone was, and we truly enjoyed such a luxurious meal. Our whole family had a wonderful time again, and we were very satisfied. We would love to visit again with our family. Thank you for another lovely stay!

This was my first stay. The Hotel staff were very courteous and helpful. I was pleasantly surprised by how delicious the dinner was.\nI would definitely like to stay again.\nThank you very much.

I wanted to invite my mentor, who has supported me for many years, to my absolute favorite Accommodation, and we had a wonderful stay. A Room with a beautiful ocean view through large windows, a spacious open-air bath where you can truly relax, carefully prepared and delicious meals, and the thoughtful hospitality of all the staff—everything was outstanding. They were completely satisfied and deeply impressed, and I am truly grateful that I invited them. No matter when you visit or whom you bring along, this is an Accommodation you can trust without hesitation.

During Silver Week, my family of four stayed for four nights in a Grand Premier Floor Room. The view from the top floor was truly breathtaking, and the blue ocean was so soothing. Every day we went snorkeling and swam with sea turtles, and with delicious meals as well, it was a very satisfying trip. The dining options were also excellent, including a wonderful new Italian restaurant and a Japanese-Ryukyu fusion restaurant. It’s the kind of place that makes you think, “This is where we’ll stay again” when visiting Miyakojima.

One area for improvement: the 3:00 PM check-in needs better handling. There was a very long line, and it took about 30 minutes to check in. I understand that many guests were staying during the holiday period, but it would have been appropriate to offer those waiting at least a brief comment such as “Thank you for your patience.” That said, what’s impressive about this Hotel is how it turns that negative start into a positive experience by the end. The Room was clean, and the amenities were well stocked. The bed was made beautifully, and I slept very well. Above all, it was quiet, which I really appreciated. The Room was also spacious, and you can clearly see the effort to make effective use of the available space. The breakfast deserves special mention: there was a wide variety of options, and everything was truly delicious. With its excellent location just steps from the station, I’d be happy to stay again—even if it means lining up next time. It could easily become my go-to Accommodation when staying in Sendai.

I stayed for 4 nights. Since it was a hot season, I really appreciated the unlimited soft drinks. They also provide loungewear, towels, earplugs, cleansing oil, toner, and hair oil, which was truly convenient. The place was well cleaned and very comfortable.

I was looking for an Accommodation to stay at an Onsen during Silver Week while touring by motorcycle, and chose this Hotel because it had such high Review ratings. It turned out to be the perfect choice—I’m truly glad I stayed here. The Room was spacious, spotless, and had a great view with an amazing open feel. Even the water in the Room tasted great. The Onsen after relaxing in the Room was wonderful—especially the open-air bath. The hot bath temperature was so comfortable I could have stayed in forever. I was also surprised by how large the indoor bath was, almost like a pool. The washing area was clean as well. The buffet meals offered a wide variety of dishes with well-balanced flavors, and I could enjoy both breakfast and dinner at a relaxed pace in a quiet atmosphere. The domestic beef teppan-yaki for dinner was tender with just the right amount of fat—refined and delicious—and really showed how high-quality the dining is. While many Hotels these days have lots of foreign staff at the front desk, that wasn’t the case here, and I found the service very pleasant. With excellent Onsen, food, and well-equipped Facilities throughout the building, this is an Accommodation I would recommend to many people.

The location near Nara Station was very convenient. The Room was spacious and clean. The late-night soba was delicious. As for the Onsen, it would have been perfect if the changing area were a bit larger. I really liked being able to take off my shoes at the entrance, step onto the tatami, and go straight to my Room. I was able to relax and enjoy my stay. I would like to stay here again when visiting Nara.

This is a spacious corner twin room with panoramic views of the Onomichi Channel and the area around the station. I also appreciated that the floor was not carpet but a well-cleaned wood floor. A lovely touch was the hassaku jelly in the refrigerator for each guest, complete with spoons, and chilled bottled water for everyone as well. The handmade cookies made in collaboration with a local social welfare corporation also left a great impression. These days, even branded city hotels often don’t provide complimentary water, so I truly appreciate this Hotel’s warm hospitality. It was also nice that Accommodation guests receive 10% off at the souvenir shop. Breakfast was excellent too—not only with locally sourced ingredients, but also soft-serve ice cream. From the moment I arrived at Onomichi Station, even the station staff were full of energy, and I could feel how the whole town supports one another and works together to keep things lively. Some shops have closed down, but the shopping street—where retro and modern coexist—is a must-see. Since it was a hot season, it was tough to walk for long periods and I couldn’t see everything I wanted to. I’d love to visit again in a cooler season and stay at the same Hotel at a more relaxed pace.

This was my first stay at this Hotel. The front desk staff were very pleasant, and check-in was smooth and comfortable. The Room was very clean, and the bathroom and toilet were thoroughly cleaned. The amenities included ReFa items—the shower head and hair dryer were also ReFa—which was a real treat for women. It was also very quiet, so I could relax and take my time. I would definitely like to stay here again.

The weather wasn’t great, but the view from the window was wonderful, and I had a comfortable stay. The meals looked beautiful and tasted great, and I really enjoyed them. I was surprised by the afternoon-tea-style presentation. Towels are provided at the Onsen, so you can go without bringing anything. You can wear the samue anywhere in the building, which makes it very relaxing. The samue is comfortable to wear, and it has pockets so you can carry your phone with you.

I stayed here once a few years ago, and this time we stayed with my mother-in-law. She was delighted with everything—the meals, the sunset view, the Room, the Onsen, the amenities, and the service. Thank you very much. My daughter mentioned that the hair dryer in the Room had weak airflow and it took a long time to dry her hair; she said she would have preferred a dryer like the ones in the large public bath.

We stayed for one night in a top-floor room. The windows offered a full ocean view, and we could see both the sunrise and Mt. Fuji. The open-air bath also had views of the ocean and Mt. Fuji—it was wonderful. The staff were very kind, and we found a hotel we want to keep coming back to for years to come!