ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 71หน้า

Thank you again for everything! I called because we were likely to arrive earlier than planned, and you kindly assisted us. While we waited, we enjoyed some drinks, and since there was an Othello set available, my husband and I had a great time. After that, we thoroughly enjoyed the karaoke, wonderful meals, bath, massage, table tennis—everything was very comfortable! We plan to stay again in March. We look forward to seeing you then.

I was impressed by the hospitality, the in-house services, the meals, and the breathtaking scenery that looked like a painting wherever I turned. I’m truly glad I chose this Hotel for my first stay in Hakuba. Next time, I’d love to visit this Hotel again during the autumn foliage season.

This was my first time staying here. The large public bath was great, and the complimentary drinks were also nice. The amenities were plentiful and everything was excellent, but I was surprised by how loud it was—possibly from people coming and going in the separate area of the Room. Other than that, I was satisfied with the Hotel. The location is also great, just a short walk from the subway, making sightseeing easy. I would stay again.

The day before my stay, I noticed a mistake in my Reservation and contacted them. They responded politely, explained any additional charges, and I was able to stay without any issues. The cleaning staff also greeted me with a smile, which made it a wonderful trip. I would like to stay again!

We stayed here to celebrate my mother’s full recovery from illness. Even though it was a last-minute request, they kindly arranged flowers for us and even gave us a special gift. Thanks to their exceptional hospitality, we had an unforgettable time.

Whenever I travel for business, I always stay here. The Room, the bath, and the price are all excellent.

Thank you as always for your kind support. This time, we had a very comfortable stay for three nights. When visiting Utsunomiya, if Sealuck Pal has availability, we will adjust our schedule accordingly.

It was our first family trip in six years. The Ryokan’s atmosphere, the meals, and the open-air bath in our Room were all outstanding. My family was very happy as well.

Everything about our stay was satisfying. The Room was spacious enough for four people to sleep comfortably, and the separate bath and toilet made it very comfortable. Breakfast offered a wide variety, and even on a Multiple Night Stay the selection changed little by little, which we really enjoyed. We were especially impressed by the piping-hot rice balls made on the spot—everything we tried was delicious. We’ll look for an affordable rate again and will definitely come back to stay. Thank you for accommodating our request and preparing a top-floor Room; it made our stay even more satisfying.

We stayed in a twin Room with a view of Sakurajima for a Multiple Night Stay. The Room was compact but had everything we needed, and we were able to relax comfortably. On the day of our stay, you kindly stored our luggage from the morning, which allowed us to head out for sightseeing around Sakurajima at a leisurely pace. When we returned to the Hotel, our luggage had already been brought up to our Room, which we really appreciated. The chicken rice for breakfast was very delicious. Combined with the calm and pleasant service from the staff who served it, it made for a wonderful breakfast time. The complimentary coffee was also excellent. The front desk staff were cheerful and welcoming as well. What made us happiest was, without question, the outstanding value for money. We also used early-bird and Multiple Night Stay discounts, but we were genuinely surprised that such high-quality service could be provided at this price point. My wife was also delighted and said, “It’s such a great Hotel—I’ve become a fan.” It turned into a wonderful trip. Thank you very much.

All of the staff were truly kind and very helpful. After we arrived, they quickly carried our luggage, and the person who served our meals was genuinely wonderful. We received excellent service in a beautiful natural setting. Next time, I’d like to visit during the colder season. Thank you very much for everything.

We have stayed at the Renaissance 5 or 6 times since our child was a baby. This time, when we had dinner at Sai, we ordered sukiyaki. A female staff member prepared it for us at the beginning, but her chopstick handling stood out to us. Of course, it may be debatable whether a workplace needs to provide guidance on something like how to hold chopsticks, but watching her made us feel a little sorry that no one seemed to have taught her. Sai appears to value formality and refinement—for example, beach sandals are not allowed during dinner service. For that reason, we feel that if possible, providing additional guidance on service manners and etiquette would make the experience even more pleasant.

I stayed here with my parents and cousin. It was my first time in Kurokawa Onsen, and it’s a truly wonderful place. Among the many Accommodations, “Yamamizuki” was a Ryokan that left us extremely satisfied. [Setting & Baths] The rain we had been worried about never came, so we were able to relax and take our time. Since it was the perfect season, we were moved to be able to watch fireflies from the bath. I also recommend visiting in June. [Meals] Both the portion size and taste were ideal. Rather than the over-the-top extravagance that can be common at a Ryokan, the dishes felt genuinely “just right,” with thoughtful attention throughout. [Hospitality & Service] There seemed to be many international staff members, but their sincerity really came through, and their service was pleasant. With a comfortable sense of distance—not too close, not too far—the hospitality was also exactly “just right.” My parents and cousin were delighted as well, which I think says it all. I would love to stay again if I have the chance. Thank you very much.

Although our trip was rainy, the staff kindly came to the parking lot with an umbrella to welcome us as soon as we arrived at the Accommodation. After that, everyone continued to treat us gently with warm smiles at all times, making it one of our favorite travel memories. The Onsen temperature was just right, and I ended up soaking for about an hour... Dinner was delicious, but breakfast was even better—an amazing variety and great flavors. We felt happy and completely full from the morning! It’s an Accommodation we would definitely love to visit again!

The guest rooms, the Hotel facilities, and the dining—everything is wonderfully artistic. Before dinner, I joined an in-house art tour, which was fantastic; I really enjoyed learning about the Hotel’s history, the renovation process, and behind-the-scenes stories leading up to its opening. Dinner was outstanding—each dish by Chef Katayama was delicate, beautiful, and absolutely delicious. I also enjoyed the lounge both before and after dinner, with great drinks and snacks; the beef jerky was exceptional, and I thoroughly enjoyed the wine and beer as well. Breakfast was a delicious Japanese meal made with ingredients from Gunma. This is a Hotel I would definitely love to visit again if I have the chance.

This was my first stay, and I stayed in a wonderful Room renovated from a warehouse, where I could enjoy a Scandinavian atmosphere. Breakfast was also very stylish—cheese, bread, soup, and fruit—and I really enjoyed it. During my stay, the Hakodate fireworks festival happened to be on, so I was able to enjoy both the night sky and the night view of Hakodate. Over two days, I also went golfing during the daytime; it’s about 30–40 minutes from the Hotel, so I felt it’s perfect for a sightseeing + golf trip as well. All of the Hotel staff were very kind and attentive, and I truly appreciate all the explanations and advice they provided. I would definitely like to stay again.

I stayed for one night in a non-smoking twin Room while visiting the outlet mall. The easy car access from the main road is a big plus. Having a convenience store right next door is also very handy. However, the on-site parking in front of the Hotel feels limited for the number of Rooms. In the end I parked in a lot farther away, which could be difficult for guests with mobility issues. The Room was spacious enough for two people for one night. There’s no open-air bath or sauna, but having a large public bath is another strong point. Breakfast included an original croquette from “Korokke no Korokke-ya,” but it was fairly ordinary. The other dishes were also unremarkable—neither particularly good nor bad. Since it’s very convenient by car, I’d likely stay here again when visiting the Kisarazu area.

The Room was clean, and the bath was unique with wonderful hot water. I was impressed by the thoughtful amenities, such as plastic bags for wet towels. The meals were delicious, and when I said I was full, they kindly prepared sasadango dessert and tea so I could enjoy them in my Room. The dashimaki tamago at breakfast was excellent, with many dishes, and the rice was also delicious. With Shuttle Service to the station and the warm hospitality of all the staff, it was a very pleasant Ryokan.

This was my first stay, and the Hotel was wonderful. The food was delicious. Both the Room and the Onsen were great. All of the Hotel staff were very kind. After enjoying the Onsen, I tried an ice cream made by a local cake shop and sold at the souvenir shop—it was incredibly tasty. I’ll definitely be back again next year.

The kaiseki dinner was absolutely delicious. Every dish was exquisite and carefully prepared, with flavors and creativity that set it apart from typical kaiseki—I could really feel the chef’s attention to detail. It was so good I wanted to meet the head chef. If it was this amazing in August, I can only imagine how incredible it will be during crab season. I’d love to visit again in crab season. Thank you very much.