전국 × 고객 서비스 평가가 높은 호텔·료칸 - 71페이지

We stayed in a top-floor room. This hotel truly takes care of everything. Even though it was raining, we enjoyed the open-air bath with a sky-high view, the large public bath, and the in-room hot spring. The variety at the dinner buffet was unlike anything I’ve ever seen. The made-to-order Mont Blanc prepared in the morning was delicious too. The staff were very courteous. The amenities were also exceptionally well stocked, and I debated buying the hot-spring-made cosmetics at the gift shop but decided against it—however, they were so good that I ended up ordering them online. It’s a hotel where one night just isn’t enough. I’d love to book again for my birthday next year! We’ll be back.

From the moment you enter, the hotel feels luxurious, and the staff are exceptionally courteous. There are plenty of staff members, so there is no waiting time for anything. I was completely satisfied with everything—the view from the room, the cleanliness, and the amenities. I used the hotel’s courier service this time, and they also provided cardboard boxes, which helped reduce my luggage for the trip home. A convenience store and a drugstore have opened near the hotel entrance, making it easy to buy small items after arrival. I would love to stay here again if I have the chance.

This was my second stay for a live show at Budokan. The Hotel is close to the station, within walking distance of Budokan, and there are convenience stores both inside the Hotel and right in front, which is very convenient. Last time, there was no numbered ticket system before check-in, so I was relaxing on the sofa without thinking much of it, but I noticed others holding what looked like paper. When I asked, I learned that numbered tickets were being distributed. I think it’s a good system, but it was a bit disappointing to realize that if I hadn’t noticed, I might have ended up waiting for a long time. Other than that, there were no issues at all, and the staff were efficient and made my stay very comfortable. I would definitely like to stay again next time. Thank you very much.

I heard that a new Club Floor had been introduced, so I stayed here for the first time. As this is a traditional Hotel in a prime Shinsaibashi location, I didn’t expect much in terms of the Room furnishings, but everything—including the bathroom—had been fully renovated and was extremely comfortable. In particular, enjoying the Osaka cityscape from the long bench by the window or from the generously sized bed felt truly luxurious. The bathroom was also spacious, with plenty of room to fully enjoy both the shower and bathtub. The amenities were especially outstanding—truly top class! Personally, I found the Club Lounge service to be excellent. You can really feel their commitment to food and beverage service; both tea time and cocktail time offerings were genuinely Hotel quality. The staff were friendly in a very Osaka-like way, making it an exceptionally relaxing and welcoming experience. A wonderful Hotel that I would definitely love to visit again.

For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).

This is a perfect Ryokan with meticulous attention to every detail. The building is beautifully maintained, and the finishes and Facilities feel refined. The Onsen is excellent, and the amenities are well stocked. The meals are delicious, served on beautiful tableware, and satisfy both taste and presentation. Drink prices are reasonable as well. The location is close to Yubatake, making it easy to enjoy a stroll around the area. I would definitely like to stay here again. Thank you very much.

The staff were very polite and pleasant. On the day of departure, I was unsure whether to put my luggage in a station coin locker or ask the hotel to hold it, and I didn’t say anything. However, the front desk kindly asked, “Would you like us to store your luggage after check-out?” so I asked the hotel to keep it. When I returned to the hotel, I ordered the Nagasaki Café Set in the lounge. It included small portions of local specialties—castella cake and milkshake—so it wasn’t too heavy and was just the right amount for me. The atmosphere was calm, and I could relax. The room was clean, with separate bath, sink area, and toilet. The bed was very comfortable—I ended up sleeping past my planned time. From the window, I could see the “Kamome” Shinkansen. Since my feet were tired from sightseeing, I was happy there was a hot bath facility. However, there were only four washing stations; it would be better to have at least around seven. Also, it closes early (10:00 PM), so I wish it were available until around 11:00 PM.

The sparkling Hamamatsu night view spread out below was breathtakingly beautiful and made our stay feel special from the very beginning. From check-in through the next day, the staff’s warm hospitality and perfectly balanced attentiveness were a true model of service, allowing us to relax and enjoy our time with complete peace of mind. Throughout the Hotel, music-inspired motifs were thoughtfully incorporated into details such as elevator décor, door handles, and buttons. Spotting them was a delightful little discovery each time and helped us fully immerse ourselves in the Hotel’s unique atmosphere. With the night view, service, and design all in perfect harmony, it was an exceptionally satisfying stay.

I believe this was my second stay. The Room and the in-room bath were both spacious and very comfortable. With coffee, water, and other amenities provided, I was able to relax in the Room. The toiletries, such as lotion, were also well stocked. I was especially impressed that I received water again on the second night. Breakfast was excellent, with a wide variety of options to suit different preferences. The salad was fresh and delicious as well. The sausage I had on the third morning was so good that I regretted not having it on the second day too. This time I had work during the day, so I didn’t have time to use the lounge facilities, but next time I’d like to come for sightseeing and take it easy. It was very convenient—I could easily get to the restaurants inside the station area, and the subway station is also close by.

We stayed in a Room with an open-air bath, had our meals served in the Room, and they even laid out the futon for us—everything was taken care of, so we could truly relax. The large public bath was great too! The food was delicious, and the Room was divided by a sofa into a window-side area, which made it easy to switch between spaces—this side for meals and sleeping, and that side for relaxing while looking out at the sea. The retro electric fan also matched Yamato-kan’s red-roof atmosphere perfectly—it really made us feel like we’d come to the seaside (lol).

My first long-awaited trip to Hagi, and this Hotel stands in a quiet town. Nothing flashy—simply the best in the most classic way. Every dish was delicious, and all the staff were kind and charming; my spouse and I were truly impressed. The bath was excellent as well. Above all, everything was spotless and impeccably clean down to the smallest details. We also appreciated the warm send-off at departure.

I’d heard this hotel was recommended even by locals in Kyoto, so I’d been wanting to stay here—and I finally did on this trip. A perfect 5 out of 5 almost feels impossible, but no matter how hard I try, I can’t find a single thing to complain about. The location and convenience are flawless! From the hotel’s basement level, the subway ticket gates are right in front of you, and JR and Keihan lines are also connected via underground passages. Breakfast was just as delicious as everyone says. I’ll definitely keep this hotel on my shortlist whenever I stay overnight in Kyoto.

I actually made a mistake with my Reservation this time, and only realized it at check-in, but the staff handled it so kindly that it really helped. I felt terrible because it was my fault, and I’m truly grateful. Everyone at the Hotel was very pleasant, which also made my impression of the Hotel even better. In any case, it’s so close to the station that it’s simply perfect. The Room layout also feels relaxing. I think this is a great Hotel when you want to take it easy and enjoy a slow staycation. I always look forward to breakfast when staying here, and once again the selection did not disappoint. The Japanese-style side dishes were delicious, and the Sanuki udon was excellent as well. I was also happy they had green juice. Overall, it felt like a health-conscious menu. The dining area is spacious and bright, which is nice. One downside is that the Room slippers are not disposable. There’s no note saying they’ve been sanitized either, so I wipe them down with disinfecting wipes I bring with me; having something like a sanitizing spray would be appreciated. Other than that, the Room and bathroom were clean and comfortable. When you take the elevator down to the first floor, there’s a café right there as well, and guests receive a discount there, which was a nice perk. There’s also a convenience store just steps away on the same floor. Both are close enough to reach without an umbrella even in the rain. In that sense too, it’s a very convenient location. There are plenty of good restaurants nearby (including in the station building), which makes exploring fun as well. They also have laundry facilities, and during the day it seems fine to open your laptop and work in the breakfast area—so for business travelers on a Multiple Night Stay, this might be an especially good Hotel.

I used JAL miles and randomly chose Matsuyama, and I had a very comfortable stay. It was a one-night, two-day solo trip, and I enjoyed exploring all around with a sense of nostalgia. At the Hotel, I stayed stress-free in a corner Room with several windows, and both dinner and breakfast were excellent. I would stay again if I have the chance. Thank you very much.

We made a same-day Reservation for a family of four, and were truly impressed by the warm, attentive hospitality. The Ryokan has a wonderful sense of history and is beautifully maintained, making our stay very comfortable. Located right next to Izumo Taisha Shrine, we were able to visit early in the cool morning, enjoy a delicious local breakfast at the Ryokan, and take our time shopping afterward.

Having enjoyed my previous stay at Bizan Kaigetsu, I chose Naruto Grand Hotel Kaigetsu this time. As it was the last day of Silver Week, I was able to relax and spend a peaceful time in a calm atmosphere. The warm hospitality from the staff, the bath, the Room (thank you for the upgrade), the welcome drink, the meals, and every other Facility—everything was outstanding. The food was delicious across both fish and meat dishes, and I especially enjoyed the morning salad as well as the seafood chazuke and rice bowls. Chatting pleasantly with the staff during dinner also became a wonderful memory. Whenever I visit Otsuka Museum of Art, I will definitely stay here again. Thank you for such a lovely time.

Sorry for the late review. I always search for and stay here when I come to Tokyo because I prefer a bathroom with a separate washing area. Most of all, even with lots of luggage, it’s great not having to worry about the weather—the entrance is inside the station right after you exit the ticket gates. Although it’s close to the station, the room is quiet and comfortable. There’s a bus stop right in front of the property, and not only convenience stores but also a supermarket just a short walk away, so it’s easy to find food and do shopping (including 100-yen shops). With prices rising these days, there are times when it can be hard to afford depending on the season, but I’ll continue to stay here.

I came to Sapporo again after summer, this time to enjoy the autumn foliage. Since it’s close to the station and I arrived by rental car, I chose Keio Plaza Hotel Sapporo as I was looking for a well-appointed hotel with parking. With the greenery of the Hokkaido University Botanical Gardens right in front and Rokkatei’s main store just across the street, I was very satisfied with the convenient location and spacious, relaxing atmosphere. The bed was very comfortable and I slept soundly. The air conditioning could be set exactly as desired, and having the bath, toilet, and sink in separate areas made for a very pleasant stay—especially with the large bathtub. As for amenities, since it’s a dry season, it would be nice to have moisturizing cream or similar items. At breakfast, you can enjoy an impressive selection of Hokkaido specialties such as grilled dishes, sushi, soup curry, zangi (Hokkaido-style fried chicken), and jingisukan (grilled lamb). Everything is delicious. There are also crispy croissants and a strawberry yogurt drink; for sweets, they even prepare a Halloween-themed pumpkin Mont Blanc right in front of you. With fruit and cakes as well as plenty of both Japanese and Western options, I was extremely satisfied with this excellent breakfast. I would definitely like to stay here again when visiting Sapporo.

Thank you for taking care of us during our summer trip to Shikoku. Before dinner, we were able to watch a live demonstration of straw-seared bonito, and it was truly delicious. The bath was also spacious and very relaxing. We didn’t know until we arrived, but this is a historic and prestigious Accommodation, and every staff member who assisted us was courteous and attentive. We booked the guided walking stay Plan, and the next day we visited ponds associated with Ryoma Sakamoto while walking. The explanations were thorough, making it a truly memorable experience.

The front desk and housekeeping staff were all very kind. Thank you very much. I would like to stay here again the next time I visit Nagasaki.