ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 68หน้า

We stayed on the day of the September fireworks. As always, the hot springs were wonderful, and the room was clean. You can freely change your yukata, and there are even plastic bags in the large public bath to store what you’ve taken off. These may seem like small details, but they create a sense of comfort and luxury. The service at the dining venue was also excellent. When we arrived, all dinner slots before the fireworks were already full, so our meal overlapped with the fireworks and we were saying how disappointing it was that we might not be able to go see them this time. Before the fireworks started, however, a staff member kindly asked us: “For guests who would like to go watch the fireworks, we can pause your meal for about 30–40 minutes while you’re away. At which course should we stop serving for now?” Thanks to this thoughtful arrangement, more than half of us dining in that same time slot—including us—were able to go down to the beach and watch the fireworks. This is exactly the kind of hospitality you never forget. Thank you very much.

Among the many inns in Kusatsu Onsen, I had always wanted to stay at Naraya, and my wish finally came true. I’d long been intrigued by its historic exterior, and once I actually stayed there, I found it to be a wonderful building full of history. Our room was on the Comfort Floor and was more than spacious enough, allowing us to relax at ease. I also heard that the baths switch between men and women at night and in the morning, so we were able to enjoy both. What especially stands out about this ryokan is the food. Dinner was served course by course like a full-course meal, and there was even a service where sushi was prepared right in front of us. Just like the phrase on one of the wall paintings says, we truly felt “I’m so full.” In the morning as well, an array of luxurious dishes awaited us—along with freshly baked croissants—leaving us thinking again, “I’m so full.” All of the attendants and staff were young, giving this long-established ryokan a wonderfully lively atmosphere. When we visit Kusatsu Onsen again, we would definitely love to stay here once more.

I stayed here for the first time, mainly as a stopover. With the discount on IKYU.com, it was an excellent value. The Facility is luxurious throughout, and the staff were outstanding. Before my stay, I was a bit concerned about access since it’s slightly far from the subway station, but it’s only a few minutes on foot to Hisaya-odori and you can enter the underground shopping area, so it didn’t feel inconvenient. For dining, I used Nadaman in the Hotel with my dinner companion’s arrangements and ordered à la carte; the service was attentive and the food was delicious. It was such a comfortable stay that I regret not choosing this Hotel sooner.

The service, rooms, and meals—everything about this Hotel was wonderful. The lounge was even more comfortable than expected, and I would love to stay again. All the food was delicious, but the only disappointment was the okonomiyaki. There was also a great variety of drinks, including plenty of alcoholic options. I couldn’t make it during afternoon tea due to other plans, so I’d definitely like to try it next time.

We stayed here to celebrate our daughter’s birthday. From the moment we arrived, all of the staff were extremely courteous, and we were able to spend our time comfortably. They also kindly helped with a birthday surprise, which made our daughter very happy and turned it into a truly memorable birthday. The room had a calm atmosphere, and we were able to relax and enjoy the hot spring in the in-room bath. The hot spring in the large public bath also had a great view and was very refreshing. Every dish was delicious, and we loved the beautiful presentation that reflected the season. It was enjoyable to look at as well, and we were able to take our time over the meal. We are truly glad we chose this place for such an important day—our daughter’s birthday. It was a wonderful inn that made us want to stay again on another special occasion.

We stayed as a family. We were very satisfied with the Accommodation, the Onsen, and the meals. The building had a charming atmosphere (the stairs were a bit challenging), and we enjoyed a clean Onsen of excellent quality and delicious, high-quality cuisine. We were especially surprised by how good the meat, tofu, and rice were. Above all, we truly appreciated the heartfelt hospitality from all the staff. We were happy to receive so much helpful advice about getting around inside the property. We are also very grateful for your thoughtful consideration in providing an irregular Shuttle Service to the station. Although it is far away, this is a wonderful Accommodation we would love to visit again. Thank you for such a lovely time!

Although it rained unfortunately, the staff were incredibly kind and welcoming, which left a strong impression on us! The building was lovely, and the atmosphere was absolutely wonderful. Everything we needed for our dog was provided. The meals were also delicious—we were truly impressed. We’d love to visit again.

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

Although we stayed for only one night, it was a wonderful Accommodation with thoughtful services exactly where we hoped they would be. We could feel the attention to detail everywhere—an all-inclusive in-Room minibar, three kinds of cold drinks prepared at the large public bath, an impressive umeshu collection with 100 varieties (a paradise for umeshu lovers like us), and grilled fish for the Japanese breakfast that you can choose from three options. All of the staff were very cheerful and the overall service quality was excellent. In particular, we were truly moved by the attentive hospitality of the foreign male staff member who took care of us at dinner. We were also surprised by how fluent his Japanese was. Dinner was delicious as well, and we appreciated the focus on local ingredients. The Senju hot pot made with Masuda beef was wonderfully tender and rich. From check-in to check-out, we spent a genuinely relaxing time—simply gazing at the view from our Room in the rain and enjoying forest bathing in a private setting. It was an ideal vacation that helped us forget everyday life and feel refreshed both physically and mentally. If I may mention one thing, incense, fragrant olive flower arrangements, and stick diffusers were placed throughout the building. Even though we came to enjoy such clean air in this area, the scent felt a bit too strong. While you promote sustainability as an Accommodation, it felt somewhat contradictory—and disappointing—that even items like shampoo, body soap, and towels are fragranced. Some guests may enjoy fragrance, but others are sensitive to it as well; I would appreciate it if you could take this into consideration going forward. Thank you very much for a wonderful stay.

A wide variety of drinks were available—the gin was delicious, and there was also a great selection of wines—so it was perfect for me as someone who enjoys alcohol. The room wasn’t on the mountain side, but I was able to relax in the open space on the first floor, read a book, and enjoy the complimentary coffee service. The open-air bath is set in nature, and I used it several times. Next time, I’m thinking of coming with my daughter.

We were extremely satisfied with everything—the Facility, the food, the bath, and the hospitality. It was a wonderful Accommodation. Thank you very much.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

Because my son uses a wheelchair, the restaurant staff kindly assisted us, which was very helpful. We truly appreciate their thoughtful care. The meal was delicious, made with very fresh ingredients. The wine explanations were excellent, and the timing of serving the three wines was perfect. We would love to stay again.

I’m visiting again because when I stayed here last year on a scorching 36°C day in Sendai, I was truly moved by this oasis-like space I finally arrived at. This time, Sendai—the City of Trees—was a cool 26°C. The Hotel still had that wonderful fragrance that made me want to take a deep breath, and I was so happy to be able to return. The Room was clean, and the bath area—with a shampoo bar and an open-air bath—was incredibly soothing after work. Breakfast also offered a wide variety of options; the pleasantly chewy wakame seaweed in the miso soup, sasa-kamaboko fish cake, Sendai-fu wheat gluten, and zunda tiramisu were all delicious—I felt so happy. Thank you for the staff’s hard work and warm hospitality. If I have another chance to visit Sendai, I would love to stay here again.

I had a very comfortable stay. It was close to the station and very convenient. I was impressed that the skincare products at the amenities bar were Sekkisei. This time I booked No Meals Included, but I would have liked to try the breakfast if I had the chance.

Thank you always for such a comfortable stay. Everyone at the front desk and in the lobby, as well as the housekeeping staff, is truly friendly and kind. Staying here makes my memories of Osaka even warmer—this is my favorite and best Accommodation. I look forward to staying with you again next time.

I stayed here for an exam, and thanks to the thoughtful attention to detail and flexible support, I was able to face the day fully prepared. The warm hospitality of the staff and the delicious breakfast left a lasting impression, and I would love to stay here again.

Thank you as always for your kind support. This time, we had a very comfortable stay for three nights. When visiting Utsunomiya, if Sealuck Pal has availability, we will adjust our schedule accordingly.

I stayed here last year and again this year. It’s a great Accommodation.

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!