ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 68หน้า

This was our second stay, following last year’s visit. The post-bath drinks were well stocked, and the indoor dog run and complimentary pet treats were even better than last year. Our pet could join us in the dining area, and it was convenient that pets can be walked on a leash inside the property without needing to stay in a carrier. All of the staff were very friendly and helpful. The only drawback was that there were few outlets in the room and their locations weren’t very convenient, but we borrowed an extension cord from the front desk to manage. We would definitely like to stay again.

This was my first stay here. It is a traditional Onsen Ryokan with some age, but it was clean and very comfortable. Everyone—the front desk staff, the dining staff, and the bath area staff—was extremely courteous and made me feel welcome. If a staff member was near the elevator hall, they would always press the button and wait with you; even if they were a little farther away, they would come back just to press it. It’s a small gesture, but it truly made me happy. The only disappointment was that the amount of alcohol I ordered with dinner was clearly less than the listed serving size, and even the shochu with water tasted almost like plain water. That was a significant negative point for me. Even if I stay at this Ryokan again, I don’t think I would order drinks next time. That said, all other service was perfect. If I visit Arima again, I would like to stay here again. The location was also excellent.

We stayed in a Superior Twin Room with a loft and a lake-side living area. The Room was spacious, and having a separate living area felt refreshing. The bed was very comfortable, and it was great that we could watch another TV from the bed. The meals were delicious and very generous in portion size. The grilled shabu-shabu with Japanese Black Wagyu beef and the salt-grilled nodoguro were especially tasty. The Onsen was also very relaxing. It would have been even better if there had been a sauna.

As I was traveling alone as a woman, I decided to try the ladies-only floor, and it was excellent. There were basic skincare amenities, and there was also a bottle of cleansing oil in the bathroom. The Room had a hair iron, and I was impressed to find an electric foot massager as well. This may be available on other floors too, but there were free dispensers in the hallway for tea and a sports drink–style water, so I didn’t need to buy bottled drinks. The Room was clean, the location was convenient, and it offered great value for money. I’d love to stay here again.

Although I’m used to being told “That’s not possible,” every staff member handled anything I asked for or wanted to request with polite, attentive service and without the slightest sign of displeasure. Their phone support was also excellent. This Hotel truly made me feel that this is what real hotel professionals are like.

An exceptionally luxurious Hotel. Staying at this Hotel for this price is a great deal! The Room is excellent, and the Japanese breakfast is delicious! I also like that the key isn’t a card key. When I leave the key at the front desk and come back, they call me by name and hand it to me before I even reach the counter—meaning they remember my face. A Hotel I definitely want to stay at again!

All the staff are always pleasant and welcoming. At checkout, they send you off with warm words that feel like home. The Room is clean, and the Standard Twin we stayed in this time was definitely more spacious than the usual Economy Twin. The layout of the beds and TV was great, making it very comfortable—good! Breakfast is always delicious. When I’m asked to look after my children and grandchildren several days in a row, I stay at this Hotel. When staying overnight in Kikugawa City, Gen-san is my go-to choice. I’ll be back again—thank you.

The staff were kind and attentive, and I was very satisfied. The Room was clean and nice. The bathtub was spacious enough to stretch out my legs and relax. I also tried the much-talked-about breakfast curry, and it was delicious. Above all, the low accommodation cost really helped. When I stay in Shimizu again, I would like to use this place again.

After having a great experience at the Ogikubo location, I stayed at the Shimbashi location this time. I was very satisfied with the luggage storage before check-in, complimentary drinks after check-in, late-night snacks, the bath, mist sauna, free massage chairs, breakfast, and being able to continue using the Facility until 3:00 PM even after checking out at 12:00 PM the next day.

This was my second stay since last August. Last time, I checked in face-to-face at the front desk, and the Room key was an old-style type that you insert and turn. This time, check-in was done via a machine and the key had been upgraded to a card key, making check-in more casual and entry/exit much smoother. It’s already highly rated for its convenience—close to the station with several convenience stores within walking distance—so it made me want to return even more.

We stayed here for his birthday trip, and everything—from the hospitality and amenities to the views and meals—was truly top-class. We definitely want to come back someday. Thank you for a wonderful time.

I stayed here for a trip to Umeda and had a pleasant experience. I used the large public bath, which was very convenient as it was available until late at night. On a rainy day, towels were provided at the front desk, which I thought was excellent service. The availability of newspapers is also a nice touch for business travelers. If I have another opportunity, I would love to stay again. Thank you very much!

I stayed here on a tour a few years ago, so this was a repeat visit. It’s clean, and above all, all the staff are polite and welcoming with smiles! I had a very comfortable stay. I’d like to stay here again when I visit Sado.

I considered staying in the city of Gifu, but since parking was either multi-story or affiliated, I decided on a suburban accommodation. The hotel had entrances at both the front and back, which was convenient. However, it was difficult to locate using the car's navigation system. Other than that, I had a comfortable stay in a new and pleasant environment.

The made-to-order breakfast options are simply outstanding. The buffet is also well stocked, with a wide variety of drinks. I’ve only stayed in the twin Room, but it’s very clean and comfortable. The size is decent. The lounge is a calm space where you can read while enjoying delicious coffee. The staff are all very pleasant, and I think it’s a great Hotel. If I had to nitpick… the parking lot is a bit narrow. When large cars are parked there, it can be quite difficult to get in. Also, when the lot right next door is full, you have no choice but to park at the second lot a few blocks away. It’s fairly far, so it’s tough if you have lots of luggage or on extremely hot days. (The photo shows the view in front of the Hotel.)

The Room was spacious and very clean. We were told the Room only had a shower, so we chose a Room with an open-air bath, but it was disappointing that it wasn’t an Onsen. The large public bath was neither too hot nor too lukewarm—just the right temperature for me—so I could relax and enjoy it. It was a bit disappointing that the trees around the open-air bath were so thick that we couldn’t see the stars or the moon. All of the dishes were delicious, and my elderly mother was very happy as well. We had requested sea bream chazuke, but they also served us the original course’s burdock takikomi rice, and everything was delicious. The strawberry yokan for dessert had a wonderful sweet-and-tart flavor—I liked it so much I wanted to buy some to take home! Thank you for the wonderful meal.

It was conveniently located near Minami-Koshigaya Station, and there was also a convenience store nearby. I didn’t take any amenities, but a variety were available, so it seemed suitable even for a last-minute stay. I’m planning to stay in the Minami-Koshigaya area again at the end of the year, so I may book here again.

On the day of our stay, unfortunately it was pouring rain, so we couldn’t go sightseeing. We were cold and soaked, but even though we arrived before check-in, they kindly let us wait in the lobby. They served us hot coffee, and soon after they prepared our Room early for us. Thanks to that, we could change out of our wet clothes and avoid getting sick. The proprietress and all the staff were very kind, and we had a truly comfortable stay. The food was delicious, the Onsen was wonderful—everything was perfect. We’d love to visit again.

This was my first stay. The corner Room had a great view, and everything was clean, so I had a very comfortable time. The only thing I noticed was the in-room bath. I asked the staff how to use it and tried filling it with the hot spring water right away. Since the temperature is close to 60°C, it was extremely hot at first, which I could confirm. However, when I tried filling it again later in the evening to enjoy a long soak, warm water did not come out easily. By then it was after 10:00 p.m., and I didn’t want to trouble the front desk, so I didn’t call. Another guest who uses added water mentioned experiencing the same situation: only a small amount came out from the spout little by little, and it felt like it took quite a long time to fill the tub. In the end, I gave up on using the in-room bath and used the large public bath instead, which was very relaxing. Other than that, everything was excellent—the staff were wonderful and kindly spoke to me, the meals were satisfying, and cleanliness throughout was great. With such beautiful views during this season of fresh greenery, I’d like to look forward to enjoying the in-room bath next time as well. I apologize for asking this as a request, but I would appreciate it if you could check on how well hot water fills into the tub. Personally, I was very satisfied with the hinoki bath.

This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.