Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 68Page Number

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

Although we stayed for only one night, it was a wonderful Accommodation with thoughtful services exactly where we hoped they would be. We could feel the attention to detail everywhere—an all-inclusive in-Room minibar, three kinds of cold drinks prepared at the large public bath, an impressive umeshu collection with 100 varieties (a paradise for umeshu lovers like us), and grilled fish for the Japanese breakfast that you can choose from three options. All of the staff were very cheerful and the overall service quality was excellent. In particular, we were truly moved by the attentive hospitality of the foreign male staff member who took care of us at dinner. We were also surprised by how fluent his Japanese was. Dinner was delicious as well, and we appreciated the focus on local ingredients. The Senju hot pot made with Masuda beef was wonderfully tender and rich. From check-in to check-out, we spent a genuinely relaxing time—simply gazing at the view from our Room in the rain and enjoying forest bathing in a private setting. It was an ideal vacation that helped us forget everyday life and feel refreshed both physically and mentally. If I may mention one thing, incense, fragrant olive flower arrangements, and stick diffusers were placed throughout the building. Even though we came to enjoy such clean air in this area, the scent felt a bit too strong. While you promote sustainability as an Accommodation, it felt somewhat contradictory—and disappointing—that even items like shampoo, body soap, and towels are fragranced. Some guests may enjoy fragrance, but others are sensitive to it as well; I would appreciate it if you could take this into consideration going forward. Thank you very much for a wonderful stay.

A wide variety of drinks were available—the gin was delicious, and there was also a great selection of wines—so it was perfect for me as someone who enjoys alcohol. The room wasn’t on the mountain side, but I was able to relax in the open space on the first floor, read a book, and enjoy the complimentary coffee service. The open-air bath is set in nature, and I used it several times. Next time, I’m thinking of coming with my daughter.

This was our second stay at Izutsuya, and it was a good Ryokan that did not disappoint. At first, it was disappointing that there was no welcome service, and we had to park in the lot in light rain because a car was stopped in front of the Ryokan, but otherwise we were satisfied with the service. The meals offered a wide variety and were very delicious, but for elderly guests the portions are a bit large, so we would be happy if you could offer a smaller-course option at a slightly lower price. The baths on the basement level are excellent, but the rooftop bath is small and not very impressive; we also felt it would have been better to have more explanation about the private baths. Yumura Onsen has also become quite old, and with only the Yumechiyo statue and Arayu, sightseeing feels somewhat lacking, so we would be glad if you could consider adding some new highlight attractions.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

Because my son uses a wheelchair, the restaurant staff kindly assisted us, which was very helpful. We truly appreciate their thoughtful care. The meal was delicious, made with very fresh ingredients. The wine explanations were excellent, and the timing of serving the three wines was perfect. We would love to stay again.

I’m visiting again because when I stayed here last year on a scorching 36°C day in Sendai, I was truly moved by this oasis-like space I finally arrived at. This time, Sendai—the City of Trees—was a cool 26°C. The Hotel still had that wonderful fragrance that made me want to take a deep breath, and I was so happy to be able to return. The Room was clean, and the bath area—with a shampoo bar and an open-air bath—was incredibly soothing after work. Breakfast also offered a wide variety of options; the pleasantly chewy wakame seaweed in the miso soup, sasa-kamaboko fish cake, Sendai-fu wheat gluten, and zunda tiramisu were all delicious—I felt so happy. Thank you for the staff’s hard work and warm hospitality. If I have another chance to visit Sendai, I would love to stay here again.

I had a very comfortable stay. It was close to the station and very convenient. I was impressed that the skincare products at the amenities bar were Sekkisei. This time I booked No Meals Included, but I would have liked to try the breakfast if I had the chance.

Thank you always for such a comfortable stay. Everyone at the front desk and in the lobby, as well as the housekeeping staff, is truly friendly and kind. Staying here makes my memories of Osaka even warmer—this is my favorite and best Accommodation. I look forward to staying with you again next time.

I stayed here for an exam, and thanks to the thoughtful attention to detail and flexible support, I was able to face the day fully prepared. The warm hospitality of the staff and the delicious breakfast left a lasting impression, and I would love to stay here again.

I stayed here last year and again this year. It’s a great Accommodation.

A three-generation trip with my younger sister and her family Our toddler loves hot springs, but usually can only bathe with Dad, so the private wine bath was a huge hit—being able to enjoy a big bath with both Mom and Dad made him so happy. The women’s bath was also almost like having it to ourselves, so I could soak and relax. My sister was deeply moved by the piano performance and got teary-eyed. Meals were served in a private dining room; each dish was carefully prepared and delicious, and we also appreciated the proprietress coming to greet us—it made for a wonderful time. Feeding the carp—an Isawa Onsen classic?—could be done indoors without being affected by the rain, so our child enjoyed it twice a day (morning and evening) over our two-night stay. A truly soothing inn for both adults and children. We’d love to stay again if we have the chance.

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!

A very convenient Hotel in the city center. It also has parking, and we were able to park for free. It was affordable, and since there were three of us we chose a suite; it was larger than a certain famous Hotel, with a sparkling marble luxury living room, kitchen—everything was spacious and very comfortable. There was even a bath on the balcony!! If you try hard enough, you can even see the ocean lol So luxurious that you’ll wonder, “At this price?” Having a gas dryer in the Room was the best! Breakfast is a complimentary service breakfast so the portions are modest, but the warm, large rice balls were really delicious! The Accommodation staff were also kind and welcoming, and we made great memories. Thank you very much!

I decided to go on a castle tour in Gunma Prefecture. The accommodation was conveniently located near Numata Castle Ruins and surrounded by plenty of dining options, so I chose it. With a spacious public bath on the first floor and a large dining area, the overall design was relaxing and comfortable. I splurged a little and reserved a room on the 10th floor, the top floor, where I enjoyed expansive views of Numata's beautiful mountain scenery. For dinner, I had some drinks at the yakitori restaurant next door, which was right in front of the parking lot. There were also several izakayas and bars nearby, making this my favorite accommodation. The breakfast buffet was well-managed with staff promptly replenishing dishes and cleaning up with great attention to detail. However, it was disappointing to see some guests leaving their tables messy with leftover dishes behind.

After laughing at Toyokan for my friend’s birthday, we stayed here to relax. They even prepared a birthday gift for us—thank you very much. In the evening, we spent time in the lounge on the 10th floor while enjoying Japanese sweets. The bathroom was separate from the toilet, so we could use it comfortably without worry. We had breakfast at View Hotel. It was a very satisfying stay, and my friend was delighted.

We stayed for 2 nights and 3 days. First of all, all the staff were very pleasant and courteous. The Hotel exterior feels a bit dated, and the guest Room had a slight animal odor. However, it was only noticeable at first, and it’s within what you’d expect for a pet-friendly stay. It was a little disappointing that the large public bath for guests didn’t have a view. We chose in-Room dining. Everything was delicious. There was more than we could finish. The staff member who served the meal worked very carefully and attentively. This is a truly pet-first Hotel, with a dog run, an open-air bath, and a pool. Because of the typhoon we couldn’t use them as much as we wanted, but having a covered dog run was extremely helpful. On checkout day it was pouring rain. They kindly gave us towels saying, “The ground is wet—please use these to wipe your dog’s paws.” A Hotel where you can stay in the same Room with your pet is valuable in itself, but this place also showed thoughtful care for both people and pets. Thank you very much.

We stayed in a Superior Twin Room with a loft and a lake-side living area. The Room was spacious, and having a separate living area felt refreshing. The bed was very comfortable, and it was great that we could watch another TV from the bed. The meals were delicious and very generous in portion size. The grilled shabu-shabu with Japanese Black Wagyu beef and the salt-grilled nodoguro were especially tasty. The Onsen was also very relaxing. It would have been even better if there had been a sauna.

During Silver Week, we planned a trip with Lake Shikotsu on the first day and Sapporo on the second. We rented a car at New Chitose Airport on day one and enjoyed Hokkaido to the fullest on a driving tour. We were very satisfied with the all-inclusive stay at Lake Shikotsu Tsuruga Besso Ao no Za—the staff’s hospitality, the meals, and the in-room open-air bath were all excellent. Next time, we plan to stay at Lake Shikotsu Tsuruga Besso Ao no Za for both nights and do day-trip drives to Sapporo, Tomakomai, and other areas. Thank you again.

It was a wonderful red-brick warehouse hotel with a completely different atmosphere from the group’s traditional townhouse-style hotels. You can’t see any outside views from the rooms or restaurant, but once you step outside, you can immediately soak up the harbor vibe. It’s conveniently located near a streetcar stop and Motomachi, making sightseeing easy. The room was spacious and cleanly decorated. I loved the extra-long sofa and was able to relax comfortably. I booked this hotel because this group is known for great food, and it met my expectations. Breakfast in particular was excellent.