전국 × 고객 서비스 평가가 높은 호텔·료칸 - 68페이지

The service, rooms, and meals—everything about this Hotel was wonderful. The lounge was even more comfortable than expected, and I would love to stay again. All the food was delicious, but the only disappointment was the okonomiyaki. There was also a great variety of drinks, including plenty of alcoholic options. I couldn’t make it during afternoon tea due to other plans, so I’d definitely like to try it next time.

We stayed here to celebrate our daughter’s birthday. From the moment we arrived, all of the staff were extremely courteous, and we were able to spend our time comfortably. They also kindly helped with a birthday surprise, which made our daughter very happy and turned it into a truly memorable birthday. The room had a calm atmosphere, and we were able to relax and enjoy the hot spring in the in-room bath. The hot spring in the large public bath also had a great view and was very refreshing. Every dish was delicious, and we loved the beautiful presentation that reflected the season. It was enjoyable to look at as well, and we were able to take our time over the meal. We are truly glad we chose this place for such an important day—our daughter’s birthday. It was a wonderful inn that made us want to stay again on another special occasion.

We stayed as a family. We were very satisfied with the Accommodation, the Onsen, and the meals. The building had a charming atmosphere (the stairs were a bit challenging), and we enjoyed a clean Onsen of excellent quality and delicious, high-quality cuisine. We were especially surprised by how good the meat, tofu, and rice were. Above all, we truly appreciated the heartfelt hospitality from all the staff. We were happy to receive so much helpful advice about getting around inside the property. We are also very grateful for your thoughtful consideration in providing an irregular Shuttle Service to the station. Although it is far away, this is a wonderful Accommodation we would love to visit again. Thank you for such a lovely time!

Although it rained unfortunately, the staff were incredibly kind and welcoming, which left a strong impression on us! The building was lovely, and the atmosphere was absolutely wonderful. Everything we needed for our dog was provided. The meals were also delicious—we were truly impressed. We’d love to visit again.

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

Although we stayed for only one night, it was a wonderful Accommodation with thoughtful services exactly where we hoped they would be. We could feel the attention to detail everywhere—an all-inclusive in-Room minibar, three kinds of cold drinks prepared at the large public bath, an impressive umeshu collection with 100 varieties (a paradise for umeshu lovers like us), and grilled fish for the Japanese breakfast that you can choose from three options. All of the staff were very cheerful and the overall service quality was excellent. In particular, we were truly moved by the attentive hospitality of the foreign male staff member who took care of us at dinner. We were also surprised by how fluent his Japanese was. Dinner was delicious as well, and we appreciated the focus on local ingredients. The Senju hot pot made with Masuda beef was wonderfully tender and rich. From check-in to check-out, we spent a genuinely relaxing time—simply gazing at the view from our Room in the rain and enjoying forest bathing in a private setting. It was an ideal vacation that helped us forget everyday life and feel refreshed both physically and mentally. If I may mention one thing, incense, fragrant olive flower arrangements, and stick diffusers were placed throughout the building. Even though we came to enjoy such clean air in this area, the scent felt a bit too strong. While you promote sustainability as an Accommodation, it felt somewhat contradictory—and disappointing—that even items like shampoo, body soap, and towels are fragranced. Some guests may enjoy fragrance, but others are sensitive to it as well; I would appreciate it if you could take this into consideration going forward. Thank you very much for a wonderful stay.

A wide variety of drinks were available—the gin was delicious, and there was also a great selection of wines—so it was perfect for me as someone who enjoys alcohol. The room wasn’t on the mountain side, but I was able to relax in the open space on the first floor, read a book, and enjoy the complimentary coffee service. The open-air bath is set in nature, and I used it several times. Next time, I’m thinking of coming with my daughter.

We were extremely satisfied with everything—the Facility, the food, the bath, and the hospitality. It was a wonderful Accommodation. Thank you very much.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

Because my son uses a wheelchair, the restaurant staff kindly assisted us, which was very helpful. We truly appreciate their thoughtful care. The meal was delicious, made with very fresh ingredients. The wine explanations were excellent, and the timing of serving the three wines was perfect. We would love to stay again.

I’m visiting again because when I stayed here last year on a scorching 36°C day in Sendai, I was truly moved by this oasis-like space I finally arrived at. This time, Sendai—the City of Trees—was a cool 26°C. The Hotel still had that wonderful fragrance that made me want to take a deep breath, and I was so happy to be able to return. The Room was clean, and the bath area—with a shampoo bar and an open-air bath—was incredibly soothing after work. Breakfast also offered a wide variety of options; the pleasantly chewy wakame seaweed in the miso soup, sasa-kamaboko fish cake, Sendai-fu wheat gluten, and zunda tiramisu were all delicious—I felt so happy. Thank you for the staff’s hard work and warm hospitality. If I have another chance to visit Sendai, I would love to stay here again.

I had a very comfortable stay. It was close to the station and very convenient. I was impressed that the skincare products at the amenities bar were Sekkisei. This time I booked No Meals Included, but I would have liked to try the breakfast if I had the chance.

Thank you always for such a comfortable stay. Everyone at the front desk and in the lobby, as well as the housekeeping staff, is truly friendly and kind. Staying here makes my memories of Osaka even warmer—this is my favorite and best Accommodation. I look forward to staying with you again next time.

I stayed here for an exam, and thanks to the thoughtful attention to detail and flexible support, I was able to face the day fully prepared. The warm hospitality of the staff and the delicious breakfast left a lasting impression, and I would love to stay here again.

Thank you as always for your kind support. This time, we had a very comfortable stay for three nights. When visiting Utsunomiya, if Sealuck Pal has availability, we will adjust our schedule accordingly.

I stayed here last year and again this year. It’s a great Accommodation.

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!

I decided to go on a castle tour in Gunma Prefecture. The accommodation was conveniently located near Numata Castle Ruins and surrounded by plenty of dining options, so I chose it. With a spacious public bath on the first floor and a large dining area, the overall design was relaxing and comfortable. I splurged a little and reserved a room on the 10th floor, the top floor, where I enjoyed expansive views of Numata's beautiful mountain scenery. For dinner, I had some drinks at the yakitori restaurant next door, which was right in front of the parking lot. There were also several izakayas and bars nearby, making this my favorite accommodation. The breakfast buffet was well-managed with staff promptly replenishing dishes and cleaning up with great attention to detail. However, it was disappointing to see some guests leaving their tables messy with leftover dishes behind.

Everything—from the Facility and hospitality to the dining—exceeded our expectations, and it was a stay that our whole family genuinely enjoyed. Our child liked it so much they said, “I want to come again,” and we felt it is a Hotel that’s perfect for a family trip. This time we stayed for one night and two days because we were also staying at another Hotel, but considering the well-equipped Facility and services, I think a Multiple Night Stay would let you appreciate this Hotel’s appeal even more. Next time, we would definitely like to stay for multiple nights. [Club Lounge] The staff at check-in were extremely courteous, and we were able to enjoy sweets and drinks while completing the procedures. They also prepared coloring sets for each child in our party, which left a great impression as our child was able to spend the time without getting bored. [Guest Room: Ryukyu Suite / Beach View] The in-room refrigerator was a large model with completely separate fridge and freezer compartments, making it very convenient even for families. The toilet was modern and very clean, so it was comfortable to use. Having an in-room drum-type washer/dryer is especially helpful for longer stays or trips with children. Also, because there is a tatami room, children can relax safely lying down; we felt it’s a guest room where families can truly unwind together. Since it’s on the 3rd floor, the view isn’t quite “breathtaking,” but we had no particular complaints and stayed comfortably. [Dinner: Roy’s] There was an excellent variety of sushi options, and the desserts were plentiful as well—everything was delicious. We were satisfied enough that we definitely want to dine here again next time, and I can strongly recommend it to future guests. [Breakfast: Four Seasons] As part of the club floor benefits, we could make a Reservation at check-in, which helped us avoid crowds and enter smoothly. All dishes were delicious—especially the pancakes. With seating overlooking the ocean and a great atmosphere overall, it made for a wonderful morning. [Large Public Bath] We used it around 9:00 PM. It was crowded inside, but there was always an available washing station. Towels were provided as well, which made everything comfortable. [Facilities & Amenities] While not large, there is an indoor pool; plus activities such as rock-paper-scissors stamp rallies are held too, so children won’t get bored even on rainy days. We spent comfortably everywhere—including the outdoor pool area and the beach. [What Was Disappointing] The club floor benefit “Dolphin Splash” and the suite benefit “Wake-Up Sailing” were fully booked so we couldn’t participate. Although this seems unavoidable since the website states they are first-come-first-served programs as well، I hope improvements can be made so guests are less likely to miss out on these benefits altogether.

After laughing at Toyokan for my friend’s birthday, we stayed here to relax. They even prepared a birthday gift for us—thank you very much. In the evening, we spent time in the lounge on the 10th floor while enjoying Japanese sweets. The bathroom was separate from the toilet, so we could use it comfortably without worry. We had breakfast at View Hotel. It was a very satisfying stay, and my friend was delighted.