ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 63หน้า

At check-in, our Room wasn’t quite ready and it would have been another 15 minutes, but the staff immediately suggested the lounge and took care of us. We enjoyed drinks in the lounge and were shown to our Room without a long wait. The staff’s service was very refined. The Room had four proper beds, so we could relax comfortably. The bathroom was simple and clean. We booked a Plan with breakfast included. The wide variety of potato fries was delicious, and we enjoyed them with soup curry. The honey was also excellent. They kindly accommodated our family’s request for sushi without wasabi. This is a Hotel we’d love to visit again.

I accidentally made the wrong selection during my Reservation, but the front desk quickly helped me and I was able to stay in the Room I wanted. I truly appreciate your courteous service throughout my stay. Both the Room and the shared areas of the property (such as the elevator) were very clean, which was great. I would be happy to stay here again on my next visit.

The Room, the cuisine, and the garden were all wonderful, and we had an amazing time. The staff member in charge of our Room explained everything clearly and provided attentive, excellent service. Her lovely smile was truly comforting—thank you very much. We would definitely like to stay again.

We stayed again this year, following last year’s visit. This time, it was a 2-night, 3-day beach trip for three of us: an elderly couple and our granddaughter (first grade). Both on arrival and departure, the staff guided us in the parking lot, helped carry our luggage, and spoke to us kindly—this was extremely helpful. Working in this heat must be tough; thank you for all your hard work. The building was very clean, and the Room cleaning was thorough. The meals were delicious, and we enjoyed dinner both nights while watching beautiful sunsets. The dinner style differed between the first and second nights: on the first night we had a kaiseki course featuring Murakami beef shabu-shabu as the main dish, and on the second night we had a seafood kaiseki course. Both the Murakami beef on day one and the crab on day two were excellent—our granddaughter finished her crab within minutes of starting dinner. If I had to ask for one thing, I would have loved even a small portion of Murakami beef on the second night as well, since it’s something you can only eat when visiting this area (though we do make use of hometown tax donations). We were originally told that dinner would be at “Kaiou” on both nights, but about 15 minutes before dinner on the second night we suddenly received notice of a venue change. The staff member apologized repeatedly; however, in a Hotel that accommodates so many guests, it actually reassured me that careful checks are being done in advance. Buffet-style dining isn’t bad, but for an elderly couple like us, having kaiseki served at just the right timing is much easier. I sincerely hope you will continue offering it. It’s also wonderful that right behind the Hotel is a beach with excellent access: after leaving the beach we could rinse off sand at the outdoor showers and head straight to the Onsen. There was even a washing machine available to rinse swimsuits—truly convenient. After soaking in the Onsen, all three of us relaxed in the lobby while enjoying complimentary Momotaro ice pops. On day two, when we asked at reception for advice so we could enjoy swimming at Sasagawa Nagare Beachline area more fully—including which beach and where to park—they kindly helped us with great care. There was also plenty of information we couldn’t get from checking with AI beforehand; combining both made our trip even more enjoyable. Local knowledge really is invaluable. On our final day as well—at our granddaughter’s request—we enjoyed swimming until mid-afternoon before rinsing off sand in the shower and saltiness in the Onsen prior to heading home. Driving back to Tokyo after swimming was tiring, but it became a fulfilling trip full of wonderful memories. If my stamina holds up, I’d love to come again next year. Thank you very much.

We had a very comfortable stay, including the Room, meals (featuring ingredients from Kochi), and the large public bath. The sweet yuzu tea in the post-bath lounge was especially delicious. (It would be even better if it were replenished a bit more.) Also, when we asked where we could use handheld fireworks, the front desk staff immediately told us that it would be possible around the area in front of the Lawson at Josei Park, about a 5–10 minute walk from the Accommodation (on the concrete ground). This was very helpful, and our child was able to enjoy fireworks. (We asked at other hotels as well, but in the end we couldn’t find out where it was allowed…) Just one point: our child’s dinner was prepared as a Western-style meal, although it seems Japanese-style could also be selected. If there is an option to choose, we would appreciate being asked in advance (ideally at the time of Reservation). Our child prefers Japanese food, so we shared from our meal instead. (At check-in it had already been prepared; we were told that remaking it would incur an additional charge.) Overall, however, we had a very comfortable stay and would definitely like to use this Accommodation again on our next visit to Kochi. (A small detail: having a freezer function in the in-room refrigerator was very helpful for refreezing ice packs.)

Just as beautiful as the photos online. I relaxed in the club lounge, which is available exclusively to guests.\nThe Hotel staff provided very courteous service, and I had a very comfortable stay.\nI also wanted to visit the bar on the 3rd floor. I’ll definitely stay again.

I was shown to a Room larger than expected. Since I planned to work remotely in the Hotel, the large desk was a huge help! Also, I really enjoyed the complimentary tea, coffee, and black tea in the lobby. I also appreciated being able to borrow bath salts and a rubber duck. It was very comfortable, and I’d love to stay again if I have the chance. Thank you!

This was my first time staying in the ladies’ Room (shower type). The Room felt a bit more spacious, and having a massage chair was wonderful. The shower room with a rain shower had plenty of space and great features. I was so satisfied with the shower room this time that I didn’t use the public bath, but since it’s on the same floor as the ladies’ floor and incredibly convenient, I’m thinking I’ll try it next time. At this Hotel, the beds are firmer and also wider, so I always sleep very well. With practical touches like the placement of the sink and table, it’s such a comfortable Room that next time I’d love to book a Multiple Night Stay if possible. Breakfast is great too—you can enjoy freshly made omelets, the miso soup made with cute miso balls is delicious, and I also love the sweet red bean butter next to the bread. Since I live far away, I can’t visit often, but I would definitely like to stay here again.

I stayed here with my elderly parents. We requested smaller portions in advance, and the amount was perfect. We usually end up leaving some, but we finished everything. Every dish was carefully prepared, and the tableware was lovely. It was truly delicious. The Onsen in our Room was also wonderful, and my parents enjoyed it many times. The staff were very courteous and thoughtful in many ways. Thank you very much. We would love to visit again!

From the moment we arrived at the Hotel entrance, a staff member ran ahead of our car and guided us all the way to where we should stop in the parking area. We enjoyed the delicious welcome cake and drinks before heading up to our Room. The open-air bath was wonderful, and the view from the adjacent chair was spectacular—at night, under moonlight and a starry sky, it was a peaceful space filled only with the sound of the waves. Our first family trip in a long time as a group of four became an amazing experience thanks to everyone on staff at Kanbara. Thank you very much.

I stayed here on the recommendation of an acquaintance who has visited Karuizawa many times. It was just a few minutes’ walk to Kyu-Karuizawa Ginza, so it was very convenient for exploring the area. The Room and the large public bath were both spacious, clean, and comfortable, and I really enjoyed both meals—they were delicious. I requested the Shuttle Service, and the vehicle was clean and the ride was excellent. The staff were also very pleasant and welcoming. If I had to mention one thing, it would have been even more comfortable if the TV supported network features. I will definitely stay here again when I visit Karuizawa.

I stayed here for an event in Mitaka, the neighboring station. It was very convenient being close to the station, and both the property and my Room were very clean—I was extremely satisfied. The selection of amenities was more than sufficient, and I was happy to find a wide variety of bath salts. I also appreciated the complimentary coffee service, especially that I could put a lid on it and take it back to my Room. The front desk staff were all very pleasant and greeted me with smiles, which made me feel at ease during my stay. If I have another chance to visit this area, I would definitely choose this place again. This is a Hotel I can recommend to friends as well. Thank you very much.

I stayed for three nights on a breakfast-included Plan, and I enjoyed it without getting bored because the selection of Okinawan dishes on the buffet changed each day. It was also great that I could try unfamiliar ingredients in small portions, so when I found something I liked, I could order it at other restaurants as well. They even had Blue Seal ice cream, and drinks like hibiscus and shikuwasa flavors, which made breakfast even more enjoyable. For eco-friendly reasons, room cleaning is not done every day, but they replaced towels and pajamas and emptied the trash daily, which was more than enough. Although the hotel faces Kokusai-dori Street, it wasn’t too noisy. The location was very convenient, so I’m happy I chose to stay here.

Great value for money and excellent service—I’ve become a fan of this Hotel. I’ll definitely stay here again on my next business trip to Nagoya!

The Room is new, spacious, and clean. I had a very comfortable stay. The welcome drink included beer, which was delicious. I would like to stay here again next time.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

I stayed here on a trip using the Seishun 18 Ticket. They upgraded my Room, so it felt spacious and I could relax. I left from Kyoto Station on the first train the next morning, and since this Hotel is right in front of the station, I was able to depart smoothly. Thank you for your hospitality.

I stayed here as a solo female traveler. It’s close to the station, with plenty of restaurants nearby, and the location was excellent. The Hotel feels a bit old, but it was well maintained, and there is also a large public bath. I could even enjoy soba noodles and inari sushi for breakfast at this price—very satisfied. I will definitely stay here again when I visit Nagano!

This was my third stay. I usually book a single, but this was my first time staying in a twin Room, and it also had a spacious unit bath with no cramped feeling. However, the jinbei is made of the same fabric year-round, so it felt hot.

This was our fourth stay including Hatago, and each time we have chosen a different type of Room, enjoying a truly wonderful time. Every Room has its own character, and this one was spacious; the private open-air kinsen bath attached to the Room was also very comfortable. It was such a lovely stay that I’m already looking forward to returning and wondering when we can visit again. The cuisine, which has always been delicious, felt even more refined—beautiful to look at, enticing, and deeply satisfying. Watching the chefs finish the dishes right in front of us and being able to speak with the kitchen staff directly was a delight. At breakfast, I asked all sorts of questions about how to make dashimaki tamago properly (something I never manage well), and although I may have been a bother, they kindly taught me tips in detail—I was truly impressed. My husband has an egg allergy and had avoided eggs for many years despite loving them; however, he recently found that he is fine as long as they are not raw. When we mentioned this, you cooked them thoroughly for him, and he happily finished everything. Also, when I noted at the time of Reservation that it was a birthday trip, you prepared a beautiful watermelon garnish with celebratory lettering. We were touched by everyone’s thoughtful attention to detail, and we would love to visit again. Thank you very much. P.S. We are sorry for the trouble after leaving something behind—thank you sincerely for noticing immediately and sending it to us so promptly with such courteous care.