Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 63Page Number

Although we were concerned about traveling during the Obon season and with unstable weather, we arrived safely with no issues on the roads. The welcome was attentive as always, and the familiar atmosphere made us feel at ease. The Room was clean, and the open-air bath was at a comfortable temperature, allowing us to relax. The meals featured many locally sourced ingredients, were perfectly portioned, and truly delicious. We had another wonderful stay and will visit again.

The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

Upon arriving at Omoide Roman-kan by car, staff were already there and guided us to the parking area. Their service was polite and pleasant, leaving a great first impression. In the lobby, you can enjoy as many drinks as you like. There were draft beer, sparkling wine, and sake as well. It’s available not only at check-in but also after the baths, and they also had ice pops. No matter what you have, there are no extra charges. The meals offered a wide variety of dishes, all of them delicious. It was wonderful to be able to enjoy local specialties. Here too, no matter how much alcohol you drink, there is no additional fee. The Room was a twin Room, very spacious and spotless. The sofa and cushions were perfect for relaxing comfortably. The baths were excellent as well—the tea open-air bath felt amazing. It’s also great that there is a separate riverside open-air bath. Large public bath before dinner, riverside open-air bath after dinner… I even went in both before and after breakfast. The massage chairs were free to use too. This was my first time staying at an all-inclusive Accommodation, and it was truly exceptional—everything was taken care of for us. I would love to stay again.

We stayed again this year, following last year’s visit. This time, it was a 2-night, 3-day beach trip for three of us: an elderly couple and our granddaughter (first grade). Both on arrival and departure, the staff guided us in the parking lot, helped carry our luggage, and spoke to us kindly—this was extremely helpful. Working in this heat must be tough; thank you for all your hard work. The building was very clean, and the Room cleaning was thorough. The meals were delicious, and we enjoyed dinner both nights while watching beautiful sunsets. The dinner style differed between the first and second nights: on the first night we had a kaiseki course featuring Murakami beef shabu-shabu as the main dish, and on the second night we had a seafood kaiseki course. Both the Murakami beef on day one and the crab on day two were excellent—our granddaughter finished her crab within minutes of starting dinner. If I had to ask for one thing, I would have loved even a small portion of Murakami beef on the second night as well, since it’s something you can only eat when visiting this area (though we do make use of hometown tax donations). We were originally told that dinner would be at “Kaiou” on both nights, but about 15 minutes before dinner on the second night we suddenly received notice of a venue change. The staff member apologized repeatedly; however, in a Hotel that accommodates so many guests, it actually reassured me that careful checks are being done in advance. Buffet-style dining isn’t bad, but for an elderly couple like us, having kaiseki served at just the right timing is much easier. I sincerely hope you will continue offering it. It’s also wonderful that right behind the Hotel is a beach with excellent access: after leaving the beach we could rinse off sand at the outdoor showers and head straight to the Onsen. There was even a washing machine available to rinse swimsuits—truly convenient. After soaking in the Onsen, all three of us relaxed in the lobby while enjoying complimentary Momotaro ice pops. On day two, when we asked at reception for advice so we could enjoy swimming at Sasagawa Nagare Beachline area more fully—including which beach and where to park—they kindly helped us with great care. There was also plenty of information we couldn’t get from checking with AI beforehand; combining both made our trip even more enjoyable. Local knowledge really is invaluable. On our final day as well—at our granddaughter’s request—we enjoyed swimming until mid-afternoon before rinsing off sand in the shower and saltiness in the Onsen prior to heading home. Driving back to Tokyo after swimming was tiring, but it became a fulfilling trip full of wonderful memories. If my stamina holds up, I’d love to come again next year. Thank you very much.

The twin Room was spacious, clean, and flawless. The mattress felt a bit old-fashioned, but I slept well. The shampoo and other amenities smelled wonderful—easily the best among my recent Hotel stays. The breakfast buffet was also amazing. I topped my waffle with whipped cream and maple syrup, and there were plenty of sushi (including temari sushi) and other Japanese dishes too—I wished I had saved more room beforehand. After finishing, I noticed there were puddings and smoothies at the counter, but I had already left my seat so I had to give them up reluctantly. They also lent us rental bicycles on both days, which was a huge help in the heat. Thank you very much. I’ll definitely stay again!

We were extremely satisfied with everything—the Facility, the food, the bath, and the hospitality. It was a wonderful Accommodation. Thank you very much.

We had French cuisine for dinner, and every dish made excellent use of local ingredients—it was delicious and very satisfying. There was a great variety all the way through to the final dessert, so we never got bored and enjoyed everything. We would love to stay again if we have the chance.

From the warm welcome to the heartfelt farewell, every moment was comfortable and truly luxurious. We were completely satisfied with everything—the atmosphere, the Room, the bath, and the meals—but above all, we were deeply impressed by the attentive hospitality and thoughtful care of all the staff, and would love to visit again. I am left-handed, and at dinner on the first day I moved my chopstick rest myself. Then at breakfast the next morning, my chopstick rest had been set for a left-handed guest—I was truly moved...! Thank you so much for noticing even such a small detail.

I stayed here last year and was very satisfied, so I chose this Hotel again this year. Above all, the highlight is the wide variety of food. Everything was delicious, and I ended up going back for seconds many times. The pork shabu-shabu served in a small hot pot was especially outstanding, and I loved that you can shabu-shabu not only pork but also seafood. With several broth options to choose from, I could enjoy it exactly the way I like. In addition, there were sushi and sashimi, Tokushima ramen, freshly fried tempura, and a great selection of other dishes such as crispy lotus root and sweet potato chips—so much variety that I enjoyed every bite without getting bored until the very end. At the large public bath, bath towels and face towels were provided in the lobby area, so it was very comfortable to be able to use fresh towels each time. There was also complimentary ice cream after bathing, which felt like a thoughtful touch. The night view from my Room was also wonderful—the sparkling city lights were truly beautiful and made for an unforgettable moment. I was completely satisfied with everything—food, baths, service, and views—and it’s a fantastic Hotel that makes me want to come back again.

I chose this hotel for its large public bath, and it did not disappoint. The public bath was great, and the Room and bed were spacious; the desk was also generously sized, so I was very satisfied. The amenities are well stocked. It’s close to a subway station, making it very convenient. Having a 7-Eleven on the first floor is also handy and reassuring. I’ve already decided to stay here again next time.

I stayed here for my mother’s birthday trip. This was actually my second trip to Okinawa Island, and the very first Hotel I stayed at on my very first Okinawa trip was also Hotel Palm Royal Resort (about 20 years ago). They kindly upgraded our Room for free, and when I arrived soaked from heavy rain that day, a woman at the front desk greeted me with a smile and offered me a towel. The hospitality was truly wonderful! Breakfast was also delicious! The staff were very friendly and even chose a recommended seat for us. I’ve stayed at many Hotels, but this one has the best hospitality by far. It felt like coming home. I’d love to stay again. Thank you so much!!

It was a wonderful Hotel with a beautiful garden. The garden has a pond and is truly lovely—well worth seeing. The Room was clean and comfortable. Breakfast offered a wide variety of options, and we enjoyed plenty. They also had Shizuoka’s local specialty, black hanpen. Parking was available in the adjacent lot as well, and it cost 1,500 yen.

Last year, I invited some friends and stayed here, and this year we were able to visit again around the same time because they really wanted to come back. I have visited several times for family events, and we were welcomed with the same warm smiles as always. The delicious, heartfelt meals, the well-kept and comfortable Room, and the bath that felt truly refreshing made for a wonderful stay. It’s already on our schedule for next year too—we’re looking forward to it. Thank you very much.

It had been a very long time since my last visit. The warm, homey atmosphere was just the same, and the Onsen water was as wonderful as ever. Lately I’ve mostly stayed at Accommodations with an Onsen in the Room, but I was reminded again how great Yunohana is—unchanged and truly special. I’ll be back again. The meals were delicious too.

We stayed here for the first time to celebrate my husband’s birthday. The Room was clean, the view was great, and it was very comfortable. Every staff member greeted us with a smile, and we were impressed throughout. Above all, the food was outstanding. We were amazed by the live ice cream presentation, the live rolled-omelet presentation, and two surprise dishes that weren’t even on the menu. Everything was truly delicious, beautifully presented, and the decorative vegetable carvings were adorable. As someone who doesn’t eat much, I couldn’t finish it because it was so filling—so even big eaters will be satisfied with the portion size. There were also many kinds of drinks available with unlimited refills, and we really felt their warm hospitality. We would love to come again! Thank you for such wonderful memories!

I stayed here for business. I chose this Hotel because it’s close to my client’s company and the parking looked easy to use—and it was the perfect choice! The staff were kind, the food was delicious, and the Room was clean. I slept well and felt truly relaxed. I’ll definitely stay here again next time.

The free Shuttle Service from Toyohashi Station was very helpful. The property feels a bit dated, but it has an upscale atmosphere, dinner options are available, and the staff were kind. Considering the price, we were very satisfied. We visited the Toyohashi City Hall Observation Deck and Yoshida Castle; both are free of charge.

This was my first time staying here. The Room was simple, but I was truly impressed by how delicious each dish was. I would love to stay again.

Everything—from the Facility and hospitality to the dining—exceeded our expectations, and it was a stay that our whole family genuinely enjoyed. Our child liked it so much they said, “I want to come again,” and we felt it is a Hotel that’s perfect for a family trip. This time we stayed for one night and two days because we were also staying at another Hotel, but considering the well-equipped Facility and services, I think a Multiple Night Stay would let you appreciate this Hotel’s appeal even more. Next time, we would definitely like to stay for multiple nights. [Club Lounge] The staff at check-in were extremely courteous, and we were able to enjoy sweets and drinks while completing the procedures. They also prepared coloring sets for each child in our party, which left a great impression as our child was able to spend the time without getting bored. [Guest Room: Ryukyu Suite / Beach View] The in-room refrigerator was a large model with completely separate fridge and freezer compartments, making it very convenient even for families. The toilet was modern and very clean, so it was comfortable to use. Having an in-room drum-type washer/dryer is especially helpful for longer stays or trips with children. Also, because there is a tatami room, children can relax safely lying down; we felt it’s a guest room where families can truly unwind together. Since it’s on the 3rd floor, the view isn’t quite “breathtaking,” but we had no particular complaints and stayed comfortably. [Dinner: Roy’s] There was an excellent variety of sushi options, and the desserts were plentiful as well—everything was delicious. We were satisfied enough that we definitely want to dine here again next time, and I can strongly recommend it to future guests. [Breakfast: Four Seasons] As part of the club floor benefits, we could make a Reservation at check-in, which helped us avoid crowds and enter smoothly. All dishes were delicious—especially the pancakes. With seating overlooking the ocean and a great atmosphere overall, it made for a wonderful morning. [Large Public Bath] We used it around 9:00 PM. It was crowded inside, but there was always an available washing station. Towels were provided as well, which made everything comfortable. [Facilities & Amenities] While not large, there is an indoor pool; plus activities such as rock-paper-scissors stamp rallies are held too, so children won’t get bored even on rainy days. We spent comfortably everywhere—including the outdoor pool area and the beach. [What Was Disappointing] The club floor benefit “Dolphin Splash” and the suite benefit “Wake-Up Sailing” were fully booked so we couldn’t participate. Although this seems unavoidable since the website states they are first-come-first-served programs as well، I hope improvements can be made so guests are less likely to miss out on these benefits altogether.

Although I’m used to being told “That’s not possible,” every staff member handled anything I asked for or wanted to request with polite, attentive service and without the slightest sign of displeasure. Their phone support was also excellent. This Hotel truly made me feel that this is what real hotel professionals are like.