ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 37หน้า

Unfortunately, it was raining, but towels were provided in front of the front desk, and I was impressed by how thoughtful that was. The hotel is close to the station, and the bath was great. After bathing, I enjoyed some ice cream while taking in the beautiful view. The late-night soba was excellent, and breakfast was also very delicious. I would love to stay again if I have the chance. Thank you for your hospitality.

I had wanted—at least once—to step into Salon Yamasato, the private lobby lounge at Koshinosato. I’ve felt that way for the past 10 years. As we reached our 60th birthdays as a couple, we decided to make a Reservation to mark this milestone. We truly loved the cuisine, amenities, and atmosphere. We were deeply impressed by the high-quality dining—it was exceptional in every way. This Accommodation offered impeccable hospitality throughout our stay. Also, the macarons and gelato at Kaho’s salon were absolutely top-class—so delicious we couldn’t stop. The flavor stayed with us, and we kept wondering what brand they were from. We strongly feel again that we want to stay here another time. Thank you very much. The concierge staff were also incredibly kind—the best.

I had heard rumors, and the breakfast really was excellent. The number of items, variety, and taste were so luxurious it didn’t feel like it was free. The Room was spacious and comfortable. There were no power outlets by the bed, but it wasn’t enough to lower my rating. I would stay here again.

Nearly 30 years ago, I stayed several times at the old Hakun Sanso before it was rebuilt. I was disappointed when it was demolished, but after seeing an advertisement that it had newly reopened, I decided to stay again for the first time in a long while. The bath area was clean, though I was a bit disappointed there wasn’t an open-air bath. The buffet meals were also delicious. Perhaps because it was the last night of a holiday weekend, there were few guests and I could relax. One small issue: the chairs at the Room table set were too high and uncomfortable to sit on.

From check-in to departure, it was a truly relaxing stay. Not only could I get away from the usual hustle and bustle, but I also felt deeply at ease in a space surrounded by nature that was different from what I’m used to. The Hotel credit was included, so I was able to enjoy drinks at the bar as well. It was a wonderful time with excellent service and great drinks. I would love to stay again.

This was my first long-awaited trip to Shima Onsen. As we got closer to Shima Onsen, we were greeted by lush, untouched natural scenery… Before checking in to the Accommodation, we went a little further to Lake Okushimako, where the stunning “Shima Blue” surface looked exactly like it does in travel magazines… Everything was wonderful. Kashiwaya Ryokan, located slightly outside the Onsen town area, was outstanding in every way—the Ryokan atmosphere, meals, Onsen, and the view from our Room… The complimentary coffee served in the library… All of it was excellent. And just as we reluctantly checked out and were about to step out of the entrance, there was a charming farewell with bubbles and “Thank you”… It was hospitality through and through—far beyond complete satisfaction—it made us think, “We want to come back!” I truly believe this is an Accommodation that lets you fully enjoy Shima Onsen. We would love to return again in a different season.

This was my first stay here. The staff’s hospitality and attentiveness, the well-kept garden, the delicious meals, the atmosphere of the open-air bath, and even the adorable cats made it truly special. Everything was outstanding. I would love to visit again.

With warm smiles and heartfelt hospitality, a beautiful space blending Japanese and Western styles, and gentle Japanese cuisine made with local ingredients, our stay was truly wonderful. The Room is comfortable, combining a Japanese-style room overlooking a beautiful Japanese garden with a cozy bedroom. Thank you for such an exceptionally relaxing time, as if wrapped in a soft, gentle atmosphere.

We enjoyed a crab kaiseki meal, and every dish was carefully prepared and truly delicious, allowing us to fully savor the winter flavors of the San’in region. The Room was equipped with a massage chair, so after warming up in the Onsen we could relax and loosen up at our own pace, making our stay very comfortable. It felt as though the fatigue from our trip simply melted away, and we appreciated the thoughtful attention to detail. When we arrived by car, three staff members welcomed us, and their warm greeting immediately brought a smile to our faces. Throughout our stay, every staff member was courteous and pleasant, which made us feel at ease. We felt that the excellent hospitality further enhances this Accommodation’s appeal. It was a highly satisfying stay where both body and mind could truly rest. We would love to visit again.

This was my first stay, and everything was excellent, including the location and the Hotel Room!

All staff—front desk, dining, and housekeeping—were friendly, and the hospitality felt exceptional. The property has been renovated, and the Room was spacious and clean. Breakfast offered a good variety of side dishes and was delicious. The dining area was also clean. A very comfortable Accommodation. As this is in Nagano Prefecture, an Accommodation Tax of 200 yen must be prepared separately.

First, the young woman who escorted us to our Room had beautiful skin, and her professional service was very soothing. The two types of Onsen were great—especially the brown one, which was pleasantly salty and exactly my kind of Onsen. Maybe it was just my imagination, but my skin felt incredibly smooth afterward. This is just my personal opinion, but if the spring source temperature is low, I might soak longer if that small bath were a warm (lukewarm) Onsen. The Room was stylish as well. There were plenty of yukata and towels, so I could use fresh towels whenever I wanted with no stress. The free drinks were also very convenient. We only had breakfast, but the rice was glossy and delicious—I’d like to visit next time with dinner included.

I stayed here last July with my wife, and in October with my mother and aunt. This was our third stay, at the request of my mother and aunt who wanted to visit again. As with the previous two stays, we had a wonderful time from check-in to check-out. Thank you again to all the staff.

I’m a repeat guest. At the festival, the shaved ice, fresh tomatoes, cucumbers, edamame, and konjac were all very delicious. The draft beer tasted exceptionally good. Since meals were served in the Room, I was able to dine in a relaxed atmosphere. Two different types of rice were served, so I could compare them—both were delicious. Next time, I’d like to stay in a different Room.

This time, I had a Multiple Night Stay, and when I requested cleaning, it was done thoroughly and beautifully. It was also very helpful that check-in was possible from an early time during this period. I would love to use this service again. Thank you very much!

I stayed here to focus on studying alone. The desk light wouldn’t turn on, but when I called, they responded right away and it really helped. The Room was simple yet very stylish and easy to use. It wasn’t large, but it was more than enough for one person. When I thought I heard people talking, it turned out to be pigeons cooing, which was soothing. (They’ve taken measures so they don’t come inside.) I got a bit lost at first on the way to my Room, but I quickly got used to it. For dinner, I walked to AEON. There weren’t many ups and downs, and the weather was nice, so it was a pleasant walk. Breakfast is served upstairs at the bakery next door. I thought it would only be from a set menu, but there was also a small buffet—and everything was delicious. There’s no Onsen or bath—only a shower—but since my goal was to spend quiet time alone, that wasn’t an issue at all. I think I’ll stay here again when I want some time by myself.

I stayed for two nights to attend a concert at Ecopa (one night was booked through another site). Everyone at the front desk was kind and courteous, and I truly appreciated how supportive they were. The late-night noodles, several kinds of ice cream and dairy drinks, and the breakfast were better than I expected. (Even late at night, the staff serving the noodles greeted me with a warm smile and attentive service.) Breakfast was more than sufficient for a Business Hotel—small side dishes, egg dishes, fried shrimp, and fried chicken were all great. I was also surprised by the wide variety of dressings and sauces. Although my Plan did not include breakfast, I ended up adding it on both days. Just one thing: the Room had been renovated and was very clean, but the shower and toilet seemed older, with some mold that couldn’t be fully removed. I think it would be even better if those areas were renovated as well. I had a wonderful stay and would love to visit again. Thank you very much.

Once again, I stayed here during my visit to Tokyo. I was very satisfied. Thank you very much.

This is the oldest hot spring in the San’in region, and it’s also a natural free-flowing Onsen—an absolute must for an Onsen enthusiast like me (laugh). The building does feel old because of its long history, but that’s part of its charm, and I hope it will continue for many years to come. The meals were a bit too much for me as an older guest; I would have preferred smaller portions with higher quality. The staff were wonderful. Thank you very much.

This was our fourth stay. As always, it’s a wonderful Accommodation and the meals are exceptionally delicious! I’d like to share something I noticed again, as I did last time. Regarding the dinner service timing: while we were still eating the first course of the full-course meal, the palate-cleansing sorbet was served. Dinner had just started, and it didn’t feel like we were running that late—only about an hour in. I understand timing can be difficult, but it felt rushed, which was disappointing. This is the same impression I had during our previous stay. Also, we rented two buildings and were asked whether we would be going back and forth between them, and if so, whether they should leave the lights on so we could pass through. Of course we would go back and forth—especially since it was still in the 8 p.m. hour. If lights will be turned off or doors locked at a certain time (e.g., 9 p.m.), explaining that in advance would be easier to understand. That said, we were very satisfied overall and are looking forward to staying again next time.