Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 37Page Number

The Hotel staff were wonderful, and the food and baths were excellent!

My family and I stayed here to attend a performance at a nearby hall. It’s a little far from Niigata Station, but since we were driving it wasn’t an issue, and the affiliated parking lot was right next door, which was very convenient. The staff frequently checked in with us, and they were kind and helpful with our questions, which made us feel at ease. I especially recommend the breakfast, which offers a great selection of local specialties made with regional ingredients. We could try small portions of many different dishes, and everything was delicious—we were very satisfied. On the day of our stay, we received an upgrade to a more spacious Room, which made it even more relaxing. Thank you very much. This time we stayed for one night for a specific purpose, but there are still many places we’d like to visit and plenty of great food to try, so we hope to return for a longer stay next time.

From the Room balcony, we had a panoramic view of Shirahama Beach, the ocean, and the town—an unbeatable location. The Room was spacious and truly relaxing. The Hotel itself was lovely, and having a nice smoking room was a real plus for smokers. In the evening, we enjoyed delicious cocktails at the bar counter, and with live piano music it made for a wonderfully comfortable time. The view from the large public bath was also amazing—you can look down over the sea, and the ocean breeze felt incredibly refreshing. Dinner was an Italian course meal and everything was delicious. The breakfast buffet was great too, with both Japanese and Western options. The Hotel also has a pool and a gym, and it’s close to Shirahama World Safari and golf courses—perfect for families with children as well as golf lovers. It was such a wonderful Hotel that we’ll definitely want to visit again.

Thank you very much for taking such great care of us again. While relaxing in the hot springs and enjoying the rich, flavorful meals, we are impressed every time by the staff’s attentive and thoughtful service. This is our favorite place to stay. We will book again, and we look forward to returning.

All the staff were very friendly, and we were able to spend our stay in complete comfort. Both the baths and the meals exceeded our expectations. I used the scenic open-air bath early in the morning, and with such beautiful weather, the view was amazing—it felt wonderful. It’s also just a short walk to the stone-step street, and being able to come out around the middle of it felt like a nice bonus. This may depend on the Plan, but there was a local craft beer called Ikahop in the fridge along with juice and water, all included in the rate. There was also a complimentary service of either wine or sake (and for those who don’t drink alcohol, it seems they can provide ramune instead). In addition, there was beer service in the lounge (evenings only), as well as coffee and tea. The Accommodation was very clean and lovely throughout. I also liked that both the corridors and even inside the elevator were tatami-matted—no slippers needed. I was surprised at how small the toilet in our Room was, but aside from that, this is truly a wonderful Accommodation.

The building is showing its age, but it is carefully cleaned, and the furniture and furnishings are well maintained. The ikebana arrangements are beautifully displayed and are said to be rearranged each time by the staff. The chef is from Nemuro and sources fresh seafood from there. The vegetables and meat are locally sourced from within Hokkaido. Every time, both the presentation and the flavor are excellent, and we enjoy our meal with genuine admiration. We plan to visit again next year to celebrate our wedding anniversary.

I have stayed at this Accommodation many times, and it was excellent. The meals, baths, views, and Room—everything was completely satisfying. The recent renovation that made it possible to enjoy the view while dining was a nice improvement, but it was a bit uncomfortable making eye contact with guests heading to the baths during the meal.

This was our family’s first trip to Miyajima. Unfortunately it rained, but we made wonderful memories thanks to the island’s solemn atmosphere and the warm hospitality of the local people. Everyone at Kinsuikan kindly answered our questions even before the trip, and on the day of our stay every staff member greeted us with a smile and attentive service, which left a strong impression. There were many young staff members as well, and their energy really uplifted us. It was a time that made us feel Miyajima will continue to be a wonderful place in the years ahead. Thank you very much for taking such good care of us. We would love to visit again in a different season. Thank you.

It was a wonderful ryokan. I was very particular about choosing a place to stay, and it took me about 15 hours in total searching across Ikkyu, Agoda, Rakuten Travel, and TikTok. I wanted a ryokan rather than a hotel; kaiseki rather than a buffet; private dining or in-room meals rather than a dining hall; a Japanese-style breakfast; an open-air bath with natural scenery; reservable private baths or hot-spring water in the room; a quiet property without noisy group tours; within walking distance of Yubatake; a spacious room for three people; on-site payment rather than credit-card prepayment, and more. In the end, I was able to stay in an ideal location and it was fantastic. I was especially satisfied with the open-air baths in the morning and at night, and the delicious meals served in a private dining room. Our arrival ended up being later than planned due to our circumstances, but they kindly accommodated us, for which we are very grateful. Since it’s such a major tourist destination, I assumed it would be all hotels, but I’m so glad there is an authentic restaurant-style ryokan like this—thanks to it we had an amazing time and were truly happy.

This was our first stay here. The view of Mt. Kinka and the sea from the Room window was wonderful. The bath in the Room was clean and comfortable, and we enjoyed the scenery outside while soaking. The large public bath also warmed us up nicely. The staff greeted us with smiles and gave clear, courteous explanations, and the meals were truly delicious. The Room was also thoroughly cleaned, which we really appreciated. Thank you very much for a wonderful time. We would definitely like to visit again.

I stayed here on a trip with friends. Both the facilities and the Room were clean, and we were able to relax comfortably. The location was wonderful, letting us feel Aso’s nature, and we could unwind from our travel fatigue in the Onsen. Both dinner and breakfast offered a good variety, and we enjoyed ingredients that felt unique to Aso. The staff were kind, and we had a pleasant stay from check-in onward. It’s also convenient as a base for sightseeing in Aso, and I think it’s a Hotel where you can truly enjoy traveling with friends. I’d love to stay here again if I have the chance to visit Aso.

I used this Accommodation when returning home so as not to burden my elderly parents. Even during the summer vacation period, we were able to stay in 4 Rooms for 4 people for just over JPY 30,000 (Point Discount). Despite the bargain price, my Room was properly cleaned and I had a comfortable stay. There was a solid desk and a couch with just the right height and firmness, plus an outlet and USB power right next to them, making it easy to eat a light meal or get some work done. However, my daughter’s Room had a sweaty smell coming from the air conditioner, so she turned it off and slept while enduring the heat. I was too busy to go check the situation. It also seemed that sports teams were staying there as well, and we could hear voices talking in the hallway. I found it pleasant, but it seemed tough for my daughter. It looks like their Room was next door… The large public bath on the first floor was clean, and my daughter used it twice—at night and in the morning. I was too tired to go. Breakfast was also very satisfying overall, and the serving area was generally kept clean. We took seats by the window at the back, but crumbs and spilled food were left on the rearmost seat area; since there were no cleaning cloths available, my daughter and husband moved to another table. I didn’t notice because I sat closer to the front. For that reason, I reduced one star in my category ratings. Next time I plan to apply for parking earlier as well, and would like to stay here again.

The room, meals, large public bath, and service were all excellent. We were touched that the staff used a dictionary to speak to my wife in her language. The shop also had a wonderful selection of souvenirs, including Hagi ware. We would love to come again.

I booked this Hotel for my first trip to Kagoshima. It is located inside the Tenmonkan arcade, making it convenient for getting anywhere. The Room was spacious and clean, and the property was very quiet. One minor point: the bathroom is a typical unit bath, so I would have preferred a separate toilet and a bit more space.

I’m a repeat guest. I always have a comfortable stay. The Room is clean, and I appreciate the anti-fog section on part of the bathroom mirror. Seeing the little rubber duck in the bath is soothing, even for an older guy.

I stayed for two nights with my son on my birthday. Every detail of the property showed great care, and the staff were warm and attentive, making our stay truly comfortable. The dinner course was far beyond simply “delicious”—it felt like a series of surprises and discoveries. Enjoying local ingredients in their place of origin. It wasn’t just the produce; it felt as if Nara itself was part of the cuisine. Rather than just feeling full, all five senses were satisfied, and for the first time in a while, dining itself felt like an “experience.” In the morning, Kasuga Taisha Shrine was wonderfully quiet and made for a perfect walk. We also climbed Mt. Wakakusa and took our time enjoying the views of Nara. Staying two nights allowed us to fully take it all in. I would love to visit again in a different season.

I stayed here last July with my wife, and in October with my mother and aunt. This was our third stay, at the request of my mother and aunt who wanted to visit again. As with the previous two stays, we had a wonderful time from check-in to check-out. Thank you again to all the staff.

We arrived by taxi from Hakodate Airport. There is also a bus stop within walking distance, which is convenient. The meals were plentiful, and the squid in particular was delicious. It’s best not to expect much in terms of the view from the Room. There are two convenience stores nearby, and the refrigerator was empty so we could use it freely. The Onsen was excellent, with smooth, light water. Everyone—from the front desk to meal service and futon setup—was friendly and always smiling, which was wonderful. We will stay here again when we visit Hakodate.

I heard this is the oldest property in Reggina. The building did feel a bit dated, but it was kept very clean. The bedding was comfortable and I slept well. The staff were especially wonderful. Reggina is consistently pet-first, which made us feel at ease. Both dinner and breakfast were Japanese-style and very delicious.

I stayed at this Hotel for the first time after wanting to for a long time. I stayed in a Room with a terrace, and it was spacious enough to relax comfortably on the terrace or sofa. The Room was also kept very clean, which I was happy with. Breakfast was delicious as well. I would like to stay again.