ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 36หน้า

The staff’s hospitality, the pleasant and spotless atmosphere of the Facility, and the silky Onsen water that left my skin feeling moisturized were all wonderful. The Hida beef steak and every dish were delicious. I would love to stay at Hanaogi again when I have a chance to visit the area. I was completely satisfied in every way.

It had been a while since I last experienced truly Ryokan-style hospitality in Japan. Even if you go out of your way to stay somewhere other than a Hotel, an Accommodation designated as a cultural property or one with a long history is not always guaranteed to be comfortable—but this time, the proprietress’s service in particular stood out, and I was able to appreciate her refined and thoughtful attention to detail.

I always stay here to enjoy a special escape from everyday life. The cocktail-time dishes, carefully prepared right in front of us by the dedicated Club Lounge chef, are of outstanding quality and impress me every time. On the second day, the executive chef also came around to greet guests, and it was an honor to meet them. The lounge staff are always smiling and provide warm, personal service. Even after checkout, they kindly saw me off until I got into my taxi. Once again, I felt truly refreshed by the delicious food and exceptional hospitality. I sincerely thank all the staff and look forward to seeing you again.

Thank you very much for your hospitality. You contacted us in advance, which made us feel at ease and we were able to visit with confidence. It was a very satisfying Hotel. There were plenty of restaurant options, and the Room was spacious, which was great. If I may add one thing, it would be even better if there were a large public bath as well. We visited in a wheelchair, and your thoughtful support was very helpful. Our president said he hoped to return next year for a company trip, but we heard the building will be demolished, which is very disappointing.

Thank you for taking care of us on our family trip. Check-in while enjoying a welcome drink was a nice touch, and the Room was spacious, clean, and comfortable. There were two bathing options: a free open-air bath and a large public bath, and we could even see Mt. Fuji from the large public bath. Dinner was delicious across the board; although we were full by the end of the meal, the house specialty “Izu Mabushi” was light and refreshing, so we enjoyed it easily. Breakfast featured a variety of side dishes served in small portions on multiple small plates—beautifully presented, and every dish was tasty. The staff were also very pleasant and welcoming, which made our stay even better. We would love to come again. Thank you very much.

Thank you very much for taking care of us during our stay. The large public bath, the private bath, and the meals were all wonderful. Thank you as well for accommodating our allergies. About 20 years ago, we visited with our family on a day trip and used the jungle-themed bath. Now that our children are fully independent, this time it was just the two of us as a couple. The atmosphere of the baths has completely changed, but it still felt somehow nostalgic. In our Room, the thicker curtain did not slide properly, and there was a part we could not close before going to bed. It was also a little disappointing that the toilet and washbasin area felt quite old. Even so, everything—including seeing us off at departure—was excellent, and we would definitely like to stay again. Thank you very much.

We stayed as a mother-and-daughter trip to celebrate my daughter’s birthday. We have stayed at many Accommodations, but our time at Fufu Nikko was truly unforgettable and the best we have ever had. The Room was extremely comfortable, and the in-room Onsen was wonderfully relaxing—we enjoyed it many times during our stay. The dining was also outstanding. Each dish was beautifully presented on lovely tableware, and you could feel the care and attention of the chefs. Everything tasted delicious. The final dish—rice with conger eel and lotus root—was especially wonderful, but we were so full that we couldn’t finish it. That is my only regret. Even now, my daughter and I still say, “We really wanted to eat all of that.” The whole cake we requested in advance for my daughter’s birthday was also set up beautifully when we returned to our Room after dinner. They even added flowers along with the cake, which deeply moved my daughter. Thanks to your thoughtful touch, it became a truly memorable birthday. Above all, what stayed with us most was the hospitality of your staff. From the warm welcome on arrival to the farewell at departure, everything felt comfortable. Wherever we went, everyone greeted us kindly, and each small gesture of consideration felt genuinely heartfelt. The explanations during meals were clear and attentive, and even our casual conversations in between were enjoyable. The service never felt formal or stiff—just perfectly attentive with a comfortable sense of distance—and both my daughter and I were completely charmed by it. Of course the Facility and cuisine were wonderful as well, but this stay reminded me that what ultimately makes you want to return is always “the people.” Even after coming home, my daughter and I haven’t stopped talking about Fufu Nikko. We’ve become big fans of “Fufu,” and are already planning which one to visit next—with an ambitious goal of visiting them all. I sincerely thank all of your staff for turning this important birthday trip with my daughter into such a beautiful memory. We will definitely return again. Thank you very much.

This was my sixth stay. As always, the staff’s service was courteous. Breakfast was delicious as well. One request: it would be convenient to have one more face towel. After using one for bathing, there isn’t a towel left to use in the Room. I plan to travel to Hokkaido twice a year from now on. I would like to stay here again.

This was my first time staying here. It was close to the train station, and transportation access was excellent. There were also many nearby shops such as convenience stores and eateries, so the location was great. The Room was clean, and the amenities were well stocked for the price. The front desk staff were efficient and explained everything clearly in a short time. I didn’t use breakfast because I wanted to check out early, but it looked very good when I passed by. Next time, I’d like to have breakfast as well. I would like to stay here again when I visit Matsuyama to pay respects at a grave.

I booked just three days before the busy Obon period on a whim, and chose this Accommodation simply because there was a Room available. I didn’t have any particular attachment to the town of Shuzenji, either. But wow! This Accommodation is amazing! First of all, the Facilities are excellent! The sliding door in the guest room rattled a little, but that’s the only thing I could possibly complain about. Everything—the building, the Room, and the baths—was spotless. At another place we stayed in April, mold in the open-air bath really bothered me, but here there was absolutely none. Wonderful! The meals weren’t extravagantly luxurious, but each dish was truly delicious—and surprisingly filling. My family and I were completely stuffed by the end! Because of that, we couldn’t eat the late-night soba noodles, which was such a shame. I also loved that drinks (including alcohol) were available until 9:30 PM. If it were open a bit later, it would be perfect… And all of the staff were friendly and welcoming with great hospitality. Just one small thing: our attendant seemed very busy and didn’t make much eye contact, so it was hard to place additional orders during dinner. That was my only issue—otherwise nothing to complain about! I feel lucky to have found an Accommodation this satisfying. I’d love to stay again someday!

We stayed for five nights as a family this time. The baths are wonderful, of course, but all the front desk staff were very kind, making us feel comfortable and at ease throughout our stay. This is our only choice for a Hotel in Akabane!

We stayed for two nights starting August 12 during the Obon holiday (with dinner included), and it was a wonderful Hotel with a calm atmosphere. The Room and pool were clean, and housekeeping was thorough. They also offer 24-hour room service, and we were able to request ice and other items. Other Reviews mentioned that breakfast is delicious, but not only breakfast—dinner was outstanding as well (the fried dishes in particular were incredibly good). If anything, I personally found dinner even better than breakfast. The staff’s attentiveness and cheerful demeanor were excellent in every respect. We traveled with children, and we truly appreciated the thoughtful care shown to them as well. Thank you very much.

At check-in, we were told our Room had been upgraded—what a wonderful surprise. Thanks to that, we were able to enjoy an even more relaxing stay than usual. Also, my husband accidentally left something behind, and you contacted us promptly before he even noticed. We are truly grateful for your kind help and support.

We stayed in a Japanese-modern Room with an open-air bath. The Room had a calming design, and the open-air bath was truly the best. Hearing the sound of the river flowing was so relaxing, it was a bath we wanted to enjoy again and again. The irori cuisine felt quite filling for our elderly parents, but it was very delicious, and we enjoyed it with excitement. And Kiyoshi Yamashita’s mural is breathtaking. You’ll be deeply moved by its warmth, which instantly conveys how much he loved this place. Even after checkout, all the staff saw us off with smiles and waves, making our stay warm and welcoming until the very end. We would definitely like to stay again.

The Room had a relaxing modern Japanese style. There was a corner seating area, perfect for unwinding. The bathtub was spacious, and the yuzu bath additive we received filled the bath with a wonderful aroma that washed away our travel fatigue. Dinner began with beautifully presented appetizers that were a feast for the eyes, followed by a live demonstration of searing bonito over straw. I was truly moved by this performance—something you can only experience here in Tosa. It became the most delicious bonito I have ever had in my life!! They also carved the red-meat steak right in front of us; it was tender and incredibly tasty. The salt-grilled ayu and the carefully crafted dessert were excellent—we were completely satisfied. The all-you-can-drink alcohol selection also offered a wide variety. Breakfast had a Japanese touch, featuring freshly shaved bonito flakes with their rich aroma and egg over rice. The freshly cooked rice was especially good. Every single dish brought joy. The staff’s service felt perfectly balanced—not too close, not too distant—and very comfortable. Everyone greeted us with lovely, natural smiles. It was my first trip to Kochi, but I can confidently say this is the best Hotel in Tosa.

We stayed here for our wedding anniversary. The Room was spacious, and we loved the greenery visible from the window. The meals were, as always, reliably delicious, and we were especially touched that you even prepared an anniversary plate for us this time. All of the staff were kind, making our stay very comfortable. With the private bath service included, along with early check-in and late check-out, we fully enjoyed our Diamond member benefits. This is an Accommodation we would definitely love to stay at again.

The Onsen on the 11th floor was great, with a sauna and an open-air bath that felt wonderfully spacious!

I stayed for a Multiple Night Stay. The Facility is new and spotless, and the bathroom and bathtub are properly spacious. The Room layout is also well designed—the door isn’t directly visible from the desk, so I could work calmly. Breakfast was high quality too, and the meat soup was delicious! They also served excellent fruit, and at this price with breakfast included, I’m very satisfied. It’s a Business Hotel that could easily feel impersonal, but I discovered some great books at the library café at night, and the staff’s posted recommendations for local restaurants felt warm and welcoming. I often stay at Hotels that cost JPY 20,000–30,000 per night, but this place is more than good enough.

This was our second stay with children. Last time, we stayed after visiting Disney. Located inside Kasai Rinkai Park, it’s perfect for letting kids play. This Plan included breakfast, and the food was excellent—no surprise given it’s part of the Okura group. Dinner wasn’t included in the Plan, but we used the restaurant and it was delicious as well. The large public bath was clean and spacious. There aren’t many Hotels in Tokyo with such a large bath, so it was very relaxing. The staff were very kind and helpful, especially to our child. They also stored our luggage on both check-in and check-out days, and we could rest in the lobby and reorganize our bags, which was a big help while spending time in the park with our child. Thank you very much.

We have a large public bath, and also many private baths. The private baths do not require a Reservation—use them anytime if available! You can check availability via QR code, which is very convenient. The semi-open-air baths are especially exciting. Baby amenities are also provided, so families with children can use them with peace of mind.