Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 36Page Number

The Facility is old, but it’s well cleaned and very tidy. The amenities were fully provided and made for a comfortable stay. The kids struggled a bit with the unfamiliar 3-piece unit bathroom, but it was a good experience. Personally, I was impressed by how easy the combination of the hair dryer holder and cable clip was to use. Yukata are also provided (they were better than those at a large lakeside Hotel). Since we only needed a place to sleep that day, the Facilities and service were more than sufficient. It’s conveniently located close to both the station and the bus stop. In the morning, we had a set breakfast at the Sukiya next door. I’d like to stay again and would recommend it.

We stayed in the largest Room with five people! It was comfortable, with private spaces as well. We were impressed to find three toilets and a sauna. The stylish space, well-stocked amenities, and spotless cleanliness throughout made our stay very comfortable. Thank you to all the staff for your help. We would love to stay again.

I stay here every year around this time. The front desk staff are wonderful. This time I booked a twin room. The room key was retro and there was only one, so it would have been nice to have two. The hot spring bath is a little small for women, but I was able to relax and soak at my leisure. There were coffee and consommé soup next to the front desk, and they were truly delicious. I’ll be back again next year.

Everything about the service was outstanding! The complimentary items in the refrigerator were amazing too, and we didn’t have a single problem during our stay!

I had a comfortable stay. The Room was spacious, which was great. I would love to stay here again.

We recently stayed at Third with two dogs (a small dog and a medium-sized dog) and four adults. The Room was spacious enough, the garden was large enough for the dogs to run around, and while the pool is a bit small, it was still plenty big for four adults. The meals were more than generous and very satisfying. There were plenty of tableware and cooking utensils, which we appreciated. We were also happy to find pet pads as well as bowls for food and water. Everything was clean and well maintained, so we were satisfied with almost everything. If I had to mention one thing, the furniture—such as the sofa in the living room and the chairs in the garden—felt a bit inexpensive, which made it harder to fully relax. I hope this area can be improved. Overall, we were very satisfied. There are many similar Facility options, but many still have restrictions such as requiring dogs to stay in crates; this is a truly dog-friendly Facility. The price is a little high, but it feels worth more than that value-wise. We would definitely like to stay again if we have the chance. Thank you very much.

We stayed as a parent and child. Despite being very busy, the staff took care of us efficiently and promptly. The food was delicious, and we were very satisfied. We received Kintoki sweet potatoes as a souvenir and enjoyed them at home as tempura. The chilled sake was also excellent.

Thank you as always for your continued support. Thank you for arranging an upgraded room again this time. Thanks to you, we were able to fully enjoy a wonderful escape from everyday life, and we are truly grateful for the fantastic time. We look forward to staying with you again next time.

The moment I stepped into the inn, a wonderful fragrance greeted me and I felt excited right away. With large windows and plenty of greenery, it’s a lovely space. The room was very clean, and because there are no partitions, it felt even more spacious than expected. I have many dietary restrictions and there are items I can’t eat in kaiseki cuisine, but they were very accommodating, so I was able to enjoy everything deliciously until the end. I also enjoyed the hot springs many times, which helped melt away my daily fatigue. Thank you very much.

I stayed solo for my birthday. The hotel was filled with a lovely fragrance and live music, and the autumn-themed entrance flowers were beautiful. I had booked a “check-in from 5:00 PM, room type assigned on arrival” plan, but since my room was ready, they kindly allowed me to check in at the regular time. The room was charming yet elegant, with a relaxing atmosphere and a canal view from the window. The coffee machine and amenities were well stocked, and I really appreciated the complimentary Huis Ten Bosch hot spring voucher and next-day passport. For the Huis Ten Bosch Revue, I received an A-seat invitation ticket from the hotel and upgraded to an SS seat by paying the difference. They even sang a birthday song for me—it made my birthday truly special. In the evening I enjoyed a drink alone at the bar; it was quiet and very relaxing. Breakfast the next morning at De Admiral started with morning champagne, and each beautifully presented dish was served one by one—everything impressed me. Even though it’s inside the park, the hospitality felt like staying at a top luxury city hotel—an experience so good it could become addictive. Thank you very much.

I visited Senkei again after a long time. This time it coincided with Silver Week, and I was able to book a Multiple Night Stay, making for a relaxing and very satisfying stay. In the lobby, colorful koi swim in the pond, and there is a lounge with complimentary drinks where you can unwind. The large public bath switches between men and women in the morning and evening, so you can enjoy both. At the breakfast buffet, you can also enjoy a mochi-pounding performance. I am also grateful for the proprietress’s thoughtful hospitality.

As on my previous stay, I was delighted to find this place so comfortable and welcoming. I thoroughly enjoyed both dinner and breakfast, and my overall satisfaction increased even more. I will definitely visit again. If you have any recommendations for great places in Kyoto—restaurants, sights, or anything else—please let me know!

Due to unexpected trouble, my check-in was significantly delayed and I was about to give up on dinner, but they kindly prepared it for me without any fuss, which was a huge help. The food was delicious and full of Gifu flavors, the Room had a wonderful traditional atmosphere, and the Onsen was incredibly relaxing—everything was perfect! Next time, I’d love to stay and enjoy it at a more leisurely pace.

The in-room hot spring bath was free-flowing and wonderfully relaxing. The meals were very satisfying, and the staff were excellent, making our stay truly enjoyable. A few minor points we noticed are as follows: - It was described as a twin room, but strictly speaking it wasn’t two beds; instead, mattresses were laid out on a raised tatami area, which was a bit confusing at first. - We arrived by car, but the location of the inn’s entrance and parking lot, as well as directions from the parking area, were somewhat hard to understand. - If possible, we would have appreciated an 11:00 checkout instead of 10:00. Overall, it was a wonderful place to stay. If we have the opportunity, we would definitely like to return. Thank you very much.

The staff’s attitude and service, the Room cleaning, the bathroom cleanliness, the views and night scenery, and the lounge were all outstanding—I couldn’t find a single negative point. Adding breakfast was absolutely the right choice! The luxurious dishes, complimentary à la carte items, and drinks were all excellent.

When we mentioned that it was my younger sister’s birthday, you kindly prepared a bouquet and even a message, for which we are truly grateful. You also arranged a “Happy Birthday” treat at breakfast, which warmed our hearts. Everyone at the Hotel welcomed us with smiles, and we had a wonderful stay. We would love to stay again on another occasion. Staying at such a lovely Hotel became a wonderful memory of our trip as three sisters.

A serene setting where you can almost hear the “sounds of the forest.” It felt like a thoughtfully run inn, designed so guests can fully enjoy an extraordinary escape from everyday life. The staff were warm throughout, making our stay truly comfortable. The squirrel-themed story-style dining menu was a fun and creative touch. As a personal suggestion, I’d also love to try a menu presented as an introduction to Yamagata’s local specialties and history (from an out-of-prefecture guest).

I stayed at Fujitaya, a historic ryokan in Yugawara. What stood out first was the beautifully preserved historic building, which is registered as a Tangible Cultural Property of Japan. The atmosphere of a traditional Japanese inn can be felt throughout, and despite its age, it is meticulously maintained. It didn’t feel simply “old”—it felt like a place that has been carefully protected with respect for its history, creating a truly charming setting. The highlight of this stay was the food. Dinner was served in the room as kaiseki cuisine, and every dish was delicious—I could really sense the high quality. I’m a slow eater, but the attendant kindly adjusted to my pace until the very end. They were considerate about when to bring each course, and in particular, our attendant chatted with us warmly between dishes, which made the meal even more enjoyable. It reminded me that staying at a ryokan isn’t only about eating well—it’s also about these personal interactions. I truly appreciated being able to enjoy dinner slowly along with such pleasant conversation. That said, because it is in-room kaiseki dining, staff will come in and out frequently to serve dishes and clear them away. I personally appreciated the attentive service, but for guests who prioritize privacy or quiet time in their room, this may be something to keep in mind. The hot spring baths were also excellent—especially the quality of the water. Soaking slowly in such good onsen within a historic building felt like a luxury unique to an established ryokan. It is not an inexpensive place to stay, but considering the delicious kaiseki cuisine, high-quality onsen water, and above all the thoughtful hospitality, it was more than satisfying. A wonderful ryokan that carefully preserves its historic architecture while never compromising on food or service—an experience that reminded me of what makes long-established Japanese inns so special.

My family and I stayed here to attend a performance at a nearby hall. It’s a little far from Niigata Station, but since we were driving it wasn’t an issue, and the affiliated parking lot was right next door, which was very convenient. The staff frequently checked in with us, and they were kind and helpful with our questions, which made us feel at ease. I especially recommend the breakfast, which offers a great selection of local specialties made with regional ingredients. We could try small portions of many different dishes, and everything was delicious—we were very satisfied. On the day of our stay, we received an upgrade to a more spacious Room, which made it even more relaxing. Thank you very much. This time we stayed for one night for a specific purpose, but there are still many places we’d like to visit and plenty of great food to try, so we hope to return for a longer stay next time.

All the staff were very friendly, and we were able to spend our stay in complete comfort. Both the baths and the meals exceeded our expectations. I used the scenic open-air bath early in the morning, and with such beautiful weather, the view was amazing—it felt wonderful. It’s also just a short walk to the stone-step street, and being able to come out around the middle of it felt like a nice bonus. This may depend on the Plan, but there was a local craft beer called Ikahop in the fridge along with juice and water, all included in the rate. There was also a complimentary service of either wine or sake (and for those who don’t drink alcohol, it seems they can provide ramune instead). In addition, there was beer service in the lounge (evenings only), as well as coffee and tea. The Accommodation was very clean and lovely throughout. I also liked that both the corridors and even inside the elevator were tatami-matted—no slippers needed. I was surprised at how small the toilet in our Room was, but aside from that, this is truly a wonderful Accommodation.