전국 × 고객 서비스 평가가 높은 호텔·료칸 - 36페이지

I had a comfortable stay. The Room was spacious, which was great. I would love to stay here again.

We stayed as a parent and child. Despite being very busy, the staff took care of us efficiently and promptly. The food was delicious, and we were very satisfied. We received Kintoki sweet potatoes as a souvenir and enjoyed them at home as tempura. The chilled sake was also excellent.

It was a very cozy Hotel. The delicious breakfast, the staff’s warm smiles, and the clean Room—everything offered service and quality beyond the price. Because of the rain, we spent more time at the Hotel, but it was very comfortable. When I visit Kyoto again, I would definitely like to stay here.

Thank you as always for your kind support. Thank you very much for preparing an upgraded Room again this time. Thanks to you, we were able to enjoy a wonderful escape from everyday life as usual, and we truly appreciate the fantastic time. We look forward to staying with you again next time.

I stayed solo for my birthday. The hotel was filled with a lovely fragrance and live music, and the autumn-themed entrance flowers were beautiful. I had booked a “check-in from 5:00 PM, room type assigned on arrival” plan, but since my room was ready, they kindly allowed me to check in at the regular time. The room was charming yet elegant, with a relaxing atmosphere and a canal view from the window. The coffee machine and amenities were well stocked, and I really appreciated the complimentary Huis Ten Bosch hot spring voucher and next-day passport. For the Huis Ten Bosch Revue, I received an A-seat invitation ticket from the hotel and upgraded to an SS seat by paying the difference. They even sang a birthday song for me—it made my birthday truly special. In the evening I enjoyed a drink alone at the bar; it was quiet and very relaxing. Breakfast the next morning at De Admiral started with morning champagne, and each beautifully presented dish was served one by one—everything impressed me. Even though it’s inside the park, the hospitality felt like staying at a top luxury city hotel—an experience so good it could become addictive. Thank you very much.

It was a truly wonderful Accommodation. Fresh flowers were beautifully arranged throughout the building, everything was spotless, and the lounge offerings—drinks and sweets—were excellent. The breakfast mochi was also outstanding! It was a lovely Accommodation that left our whole family very satisfied. Thank you for the wonderful memories.

The hospitality was wonderful. We were on a family trip with my pregnant daughter, and we truly appreciate the room upgrade, the maternity loungewear and pregnancy pillow, and the thoughtful attention during meals. We thoroughly enjoyed our family vacation. One thing that disappointed us was that after breakfast and before checkout, many staff members were unable to answer questions about the souvenir shop, which took some time. Thank you very much. We will definitely visit again.

This was my first stay. I found this Hotel online at short notice, but the 12:00 checkout and child-friendly breakfast appealed to me. The room was very clean and offered excellent value for money. The staff were also very kind and helpful. I would like to stay again. Thank you very much.

Thank you for taking care of our family of four for one night and two days. One of us was delayed due to work and might not have made it in time for dinner. When we informed the staff, they kindly changed our dining Room and made various thoughtful arrangements so that even if we arrived late, we could relax without rushing. We were in a difficult situation, and I was truly moved by your deep hospitality. I asked for their name, but they said, “We all do this together...” To Mr./Ms. K-sawa and all the staff members at the dinner venue, thank you very much for everything. I was deeply impressed. We will come again. Thank you so much!!

I stay here every year when I visit Kobe, also to pay my respects at the family grave. The front desk staff always welcome me warmly, making me feel like I’ve come home. The Room furnishings are calm and tasteful, and the drawers for storing clothes are very convenient. They provide a voucher for Chikuzono Butcher’s croquettes, so enjoying those nostalgic, warm croquettes in my Room is one of my pleasures. I also enjoyed drinks in the lounge while taking in the night view of Mt. Rokko and spent a relaxing time. I look forward to staying with you again.

When I mentioned in advance that we would be staying to celebrate a birthday, they prepared balloons and a congratulatory message in our Room, which truly moved us. They also kindly offered complimentary use of the private bath, so we were able to enjoy a very relaxing bathing time. We were also happy to receive a dessert plate at dinner. For the children, there was a fireworks set, a cute amenities set, gifts for answering quiz questions, and festival-style activities such as target shooting and string-pulling games. There was also self-serve shaved ice where you could adjust the portion size yourself, which was great. At the pool, there were free self-serve rentals of float rings and water guns as well, so we had a lot of fun. There was so much to enjoy that our child was absolutely delighted. We chose the breakfast and dinner buffet options. At dinner there was a live kitchen with hand-rolled sushi and steak (I think), and everything was very delicious. The value for money felt unbelievably good. We went right when service started, so it was probably mostly Japanese guests at first and only moderately busy; however, it gradually became more crowded as more international guests arrived. I think going earlier is more comfortable. The sea bream and tuna sushi were outstanding, and there were also sashimi offerings separately—since we are a family that loves seafood, we really appreciated it. If I had to mention areas for improvement: There was dust under the beds in our Room. Our child playfully reached under the bed and came out covered in dust, which was disappointing. Also (though this may be unavoidable due to the layout), the pool is not connected directly to the large public bath area; you have to move through indoor corridors within the building. After using the pool you need to change clothes before heading to the public bath area, which felt inconvenient—especially for families with children who likely want to bathe after swimming. Because coin laundry is free (and perhaps due to seasonal demand), there can be long waits. A notice said that if someone’s laundry cycle has finished, other guests may move it into a basket—but guests who hadn’t read it seemed startled that someone had moved their items without permission. I understood because I saw the notice myself, but it still didn’t feel great; I wondered if there might be another solution. Since it’s summer and free of charge—and everyone wants to use it—it may simply be inevitable. Overall, we were very satisfied. The value for money was so good that it almost made me wonder if everything was really okay! Thank you very much!

The staff’s attitude and service, the Room cleaning, the bathroom cleanliness, the views and night scenery, and the lounge were all outstanding—I couldn’t find a single negative point. Adding breakfast was absolutely the right choice! The luxurious dishes, complimentary à la carte items, and drinks were all excellent.

When we mentioned that it was my younger sister’s birthday, you kindly prepared a bouquet and even a message, for which we are truly grateful. You also arranged a “Happy Birthday” treat at breakfast, which warmed our hearts. Everyone at the Hotel welcomed us with smiles, and we had a wonderful stay. We would love to stay again on another occasion. Staying at such a lovely Hotel became a wonderful memory of our trip as three sisters.

The Hotel staff were wonderful, and the food and baths were excellent!

My family and I stayed here to attend a performance at a nearby hall. It’s a little far from Niigata Station, but since we were driving it wasn’t an issue, and the affiliated parking lot was right next door, which was very convenient. The staff frequently checked in with us, and they were kind and helpful with our questions, which made us feel at ease. I especially recommend the breakfast, which offers a great selection of local specialties made with regional ingredients. We could try small portions of many different dishes, and everything was delicious—we were very satisfied. On the day of our stay, we received an upgrade to a more spacious Room, which made it even more relaxing. Thank you very much. This time we stayed for one night for a specific purpose, but there are still many places we’d like to visit and plenty of great food to try, so we hope to return for a longer stay next time.

Thank you very much for taking such great care of us again. While relaxing in the hot springs and enjoying the rich, flavorful meals, we are impressed every time by the staff’s attentive and thoughtful service. This is our favorite place to stay. We will book again, and we look forward to returning.

All the staff were very friendly, and we were able to spend our stay in complete comfort. Both the baths and the meals exceeded our expectations. I used the scenic open-air bath early in the morning, and with such beautiful weather, the view was amazing—it felt wonderful. It’s also just a short walk to the stone-step street, and being able to come out around the middle of it felt like a nice bonus. This may depend on the Plan, but there was a local craft beer called Ikahop in the fridge along with juice and water, all included in the rate. There was also a complimentary service of either wine or sake (and for those who don’t drink alcohol, it seems they can provide ramune instead). In addition, there was beer service in the lounge (evenings only), as well as coffee and tea. The Accommodation was very clean and lovely throughout. I also liked that both the corridors and even inside the elevator were tatami-matted—no slippers needed. I was surprised at how small the toilet in our Room was, but aside from that, this is truly a wonderful Accommodation.

The building is showing its age, but it is carefully cleaned, and the furniture and furnishings are well maintained. The ikebana arrangements are beautifully displayed and are said to be rearranged each time by the staff. The chef is from Nemuro and sources fresh seafood from there. The vegetables and meat are locally sourced from within Hokkaido. Every time, both the presentation and the flavor are excellent, and we enjoy our meal with genuine admiration. We plan to visit again next year to celebrate our wedding anniversary.

All the meals were delicious, and the portions were just right. The staff provided excellent service, and we were very satisfied with the bath in the Room, which we could use at our convenience.

I have stayed at this Accommodation many times, and it was excellent. The meals, baths, views, and Room—everything was completely satisfying. The recent renovation that made it possible to enjoy the view while dining was a nice improvement, but it was a bit uncomfortable making eye contact with guests heading to the baths during the meal.