ทั่วประเทศ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 29หน้า

The service was very attentive, and the Room was clean—overall, I’m very satisfied. Next time, I’d like to try the breakfast as well.

I stayed here again for the first time in five years. The food and service felt much improved, which was a pleasant surprise. For example, the rice at breakfast was excellent—among the best I’ve had in Yamagata. I also enjoyed chatting with the staff and had a great time. I’d like to visit again soon.

Two adults and our child (5 years old) stayed for one night, and it was our first glamping experience. We were all thrilled the moment we saw the breathtaking view from the Room. With so many activities provided, plus relaxing moments like reading in the Room and making coffee, we enjoyed every minute from arrival to check-out without missing a thing. For dinner, they arranged a fun cooking experience with our attendant and our little “chef,” which made everything taste even better than usual. All of the attendants kindly accommodated last-minute requests and interacted naturally with our child, so we were able to stay very comfortably. Thank you so much for such a truly memorable time. (Our child did catch their foot on furniture corners and near the entrance door threshold, but perhaps that’s part of an authentic camping experience—not everything being overly padded or protected. The Room was wonderful, letting us feel the changing expressions of the mountains up close.)

I stay here for climbing Mt. Fuji. This was my third time, and it’s very convenient for getting to Mt. Fuji. The station is within walking distance, and there are plenty of restaurants nearby, which is also convenient. There is a large public bath as well, and it’s very relaxing. The building feels a bit old, but I can spend my time here comfortably and peacefully. I’d like to stay here again when I climb Mt. Fuji next time.

I stayed here because the wine and home-style cooking came highly recommended, and I was looking forward to the wine tasting. Both the food and the wine were delicious. There is also a wide selection of wines in the Hotel that you can purchase, so I had a wonderful time. The Hotel facilities are not new, but if you’re interested in Yamanashi wine, this is a must!

We stayed in a pet-friendly Room. We have used many Hotels before and expected some odor since dogs stay there, but at this Hotel my wife and daughter, who are sensitive to smells, were happy to say they didn’t notice any at all. Also, when we mentioned that our dog cannot stay alone in the Room, we truly appreciated your thoughtful consideration. Thanks to your kindness, it was a refreshing trip for us.

I have stayed at R9 many times, but this was my first time in a Deluxe Twin Room. The Accommodation was very clean, and the Room was spacious, so I could relax and enjoy my stay. I had only used the standard single type before, so I was truly impressed. The complimentary vanilla ice cream was also delicious. I would love to stay again.

All the staff provided excellent service. The meals were delicious, featuring mainly local fish, including sashimi. The coffee mill was a nice touch as well. We will visit again.

I had been struggling with light sleep and not feeling well-rested for quite some time, when I happened to see the words “sleep therapy” on IKYU and decided to book immediately. Services like this are often available for only one guest, so it was wonderful that both of us could receive the treatment at the same time. My husband was also very pleased. The Room lighting, Onsen temperature, and bedding were all thoughtfully arranged as well, and thanks to that, we both slept soundly through the night. From the welcome sweets onward, both dinner and breakfast were delicious. However, it was a little disappointing that the Tajima beef was served on a hot plate rather than charcoal-grilled. With a hot plate, you don’t really get the benefits of charcoal grilling, so it felt like some of the flavor was lost. The staff were full of hospitality and absolutely wonderful. It was our first visit to Yumura Onsen, but we loved its charming atmosphere and sense of tradition, so we definitely want to return. When we do, we would of course like to book a Plan that includes the sleep therapy again. Thank you very much for taking such great care of us.

We stayed for two nights in a private annex with three families to celebrate the golden wedding anniversaries of my parents and my wife’s parents. The villa’s facilities, the staff’s thoughtful hospitality, and the view from the villa were all outstanding—everything was perfect. It’s a place we’d love to return to. The surroundings are very quiet, and at night the starry sky is breathtaking when you look up.

I felt like shouting, “I’m home!”—thank you for the warm welcome at the front desk and for greeting us so kindly. Every March when we come back to visit family, we’re able to relax here. The Room is clean and spotless, and when traveling with children, having a washer, dryer, refrigerator, and a spacious bath is incredibly helpful. We could use the drink tickets at dinner, and with the chef’s outstanding dishes, the drinks went down easily—everyone kept saying “Delicious! Delicious!” and couldn’t stop eating. Above all, it meant so much that the staff welcomed us back and even commented on how much our child has grown—it truly made us glad we stayed again. Thank you very much for taking such great care of us. We look forward to staying with you again next time!

This was my second stay. It’s an Accommodation where every detail is well taken care of. It’s also pet-friendly.\nThe staff are kind as well. I’d love to stay here again.

The owners were truly kind and welcoming, and their hospitality was very soothing. The resident dogs, Bell and Cherry, were also adorable. The Room was spacious, and the dog run outside the Room was great. All of the meals were delicious, especially the duck steak, the pudding-like dessert, the fresh salad, the morning cherry tomato salad-like dish, and the egg-salad omelet-style dish. We would love to visit again.

We sincerely apologize for any inconvenience we may have caused regarding our arrival and meals, and we truly appreciate your kind and flexible support. Thanks to you, we were able to relax at ease. Although we arrived exhausted, we were able to refresh properly. We would love to stay with you again.

It was my first visit in three years. I was truly happy to be welcomed so warmly by everyone. This time, I brought my second son’s family and my mother. It also served as a celebration for my daughter-in-law’s birthday. My sons were thrilled and said the bathwater was amazing. The Room was also very comfortable. We don’t often get the chance to travel together, so we were able to make some wonderful memories. Thank you very much.

It was my first stay, but this was a wonderful Hotel that felt warm and reassuring—like coming home. What impressed me most was the staff’s perfect sense of distance: refined, top-class service while still friendly, making the entire stay truly comfortable. The Room was also impeccably cleaned down to every detail—perfectly spotless wherever you looked. You can really feel how much the staff cherish this Hotel. The room service beef curry I had in the Room had an astonishing depth of flavor—absolutely outstanding! I was completely satisfied with every aspect of my stay: service, cleanliness, and food. I’ve found a special Hotel I can recommend with confidence. Thank you for such an amazing time that left both body and mind fulfilled. Without a doubt, this is a special place I’d love to make my regular Accommodation.

It was very convenient as it is close to the station and a great base for visiting sightseeing spots. The Room was not large, but it was clean and comfortable. Since check-out was at 11:00, I could enjoy the large public bath and breakfast in the morning and relax. The staff were also pleasant, so I would like to stay here again.

I really loved the interior atmosphere. Our Room was on the second floor, and the view of the fresh green courtyard from the terrace was wonderful—it was truly a lovely Room. Breakfast was also very delicious. All of the staff were kind, which made for a great stay. I would definitely like to visit again.

Thank you very much for taking such wonderful care of our entire family the other day. We are truly grateful for your thoughtful hospitality in every detail. ・Your warm congratulations on our special occasion, along with the kind consideration that perfectly matched our eldest son’s preferences, deeply moved all of us. ・Thanks to your care, we were given a truly lovely Room, and we were able to relax wholeheartedly while surrounded by the warmth and scent of wood. ・With your thoughtful arrangement that allowed us to enjoy handheld fireworks, we were able to create the best summer memories unique to this season. ・Every dish was carefully prepared and absolutely delicious, and everything was served at just the right timing in line with our pace. Above all, the staff member who served us spoke with us warmly and cheerfully throughout with a bright smile, making mealtime even more vibrant and memorable. ・Both throughout the building and in our Room, everything was spotless down to every corner. The soothing Onsen, lush greenery, and gentle fragrance throughout the property helped us unwind and forget our everyday busyness. Thanks to your understated yet heartfelt hospitality, it became an unforgettable stay for our family. We would love to visit again as a family in another season. Thank you very much for everything.

I have stayed here several times, and I am always satisfied with the Hotel staff, the Room, and the breakfast. The cakes and bread at the lobby lounge & boutique “Fountain” are reasonably priced yet very delicious, and taking them back to my Room to enjoy is something I look forward to every time.