Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 29Page Number

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

At check-in, the staff kindly explained that a group would be staying and suggested the best times to enjoy breakfast at a relaxed pace. Our room was on the top floor, and we had a very comfortable stay with no noise issues. However, I found the power outlets a bit inconvenient, so next time I may bring an extension cord—though depending on how you look at it, it could be a nice digital detox (haha). There were bath salts among the amenities—about six types—and I couldn’t decide which one to choose. Breakfast offered a wide variety of dishes, including local specialties, and both my eyes and stomach were completely satisfied. I only wish I could eat more (haha).

It was my first stay in two months. Everything was clean, and I had a comfortable stay. The Room mirror had been changed to a different one than before, and it was very convenient for doing my makeup. Also, the gentleman at the front desk greeted me with a wonderful smile, which made me feel welcome. I’m planning to visit again in autumn.

It was my first visit to a wooden Ryokan in quite some time. The nostalgic, comforting creak of the floors with every step was wonderful. These days, even a single pane of glass feels truly precious. Dinner was served in our Room, one dish at a time; every carefully prepared course was delicious and very satisfying. Even the seaweed tsukudani at breakfast was exceptional, and I ordered the dried fish as soon as I got home. It became a memorable family trip for us.

I never expected to find such an exceptionally refined Ryokan in the quiet seaside town of Esashi. From the moment you step inside, there’s a sense of quality in the air, and the staff’s attentive, warm hospitality gently eases away any travel fatigue. The cuisine fully showcases the blessings of Esashi’s sea and land, with care and artistry evident in every dish. The seafood freshness, in particular, is outstanding—I truly felt the authentic flavor you can only experience by eating it here in Hokkaido. Overall, Ryotei Gunrai is an Accommodation so complete that the stay itself feels like a work of art. I’ve visited many Accommodations across Hokkaido, but personally I consider this my No. 1 Ryokan in Hokkaido. This was my second stay, and it confirmed it. The tranquility, cuisine, and service are all harmonized at a remarkably high level—an extraordinary place that makes you certain you’ll want to return again.

We stayed one night at the newly opened Kakoi to celebrate our dog’s birthday. The hospitality of all the staff was excellent, and the young female staff member in charge of our room was very attentive. From check-in to check-out, we had a truly comfortable stay. We were satisfied with everything—the room, the bath, the meals, and the service. Our dog enjoyed it too. We would love to visit again.

Both dinner and breakfast were delicious, and we were very satisfied. Everyone I traveled with agreed it was delicious and finished every bite. The staff were courteous, and we had a wonderful time with friends I hadn’t seen in a while. Thank you very much.

Two adults and our child (5 years old) stayed for one night, and it was our first glamping experience. We were all thrilled the moment we saw the breathtaking view from the Room. With so many activities provided, plus relaxing moments like reading in the Room and making coffee, we enjoyed every minute from arrival to check-out without missing a thing. For dinner, they arranged a fun cooking experience with our attendant and our little “chef,” which made everything taste even better than usual. All of the attendants kindly accommodated last-minute requests and interacted naturally with our child, so we were able to stay very comfortably. Thank you so much for such a truly memorable time. (Our child did catch their foot on furniture corners and near the entrance door threshold, but perhaps that’s part of an authentic camping experience—not everything being overly padded or protected. The Room was wonderful, letting us feel the changing expressions of the mountains up close.)

I have stayed at R9 many times, but this was my first time in a Deluxe Twin Room. The Accommodation was very clean, and the Room was spacious, so I could relax and enjoy my stay. I had only used the standard single type before, so I was truly impressed. The complimentary vanilla ice cream was also delicious. I would love to stay again.

Excellent value for money—better than expected! Right next to the station, and there’s a Lawson convenience store on the ground floor. Bicycle rentals are also available. Since it’s not reservation-based, please keep that in mind. The room is small, but it has all the essentials and is spotless—no complaints at all. The table is spacious and the chair is sturdy, making it ideal for anyone who needs to work. And there are plenty of power outlets!! You can use them wherever you like—next to the table or by the bed. That was incredibly convenient for me. I’ll definitely stay again!

It was a truly wonderful Accommodation where we could stay comfortable throughout our visit. Everything was impeccably clean, and from the moment we stepped into the Room, we felt at ease. The meals we had been looking forward to were outstanding in both presentation and taste for both dinner and breakfast, and we enjoyed them very much. The baths were also a highlight—not only the open-air private hot spring bath with its wonderful sense of openness, but also the cypress bath in the Room, where we could stretch out to our heart’s content while surrounded by the soothing scent of wood. Everything about our stay was excellent and became a great memory. We would definitely like to stay again. One last question: the towels smelled so lovely and were very relaxing! If you don’t mind, would it be possible to tell us which fabric softener you use?

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

Thank you very much for accommodating our various requests. Thanks to all of you, the proposal was a success, and we had a wonderful experience. We look forward to staying with you again. Thank you again.

I love this club lounge. No matter what time I visit, the food and drinks are always replenished and neatly arranged. The seating is well spaced, so it’s very comfortable. There are no loud guests, and even families with children are considerate of the time and those around them, so I can relax in peace. Above all, the staff’s professional service is outstanding. One of the experienced gentlemen even made cocktails for me. The Room was impeccably cleaned, and I was able to spend a quiet, relaxing time. I’m always impressed by how courteous the Room staff are on the phone. More Hotels have switched to self-service ice these days, but here a Hotel staff member in a crisp uniform delivers it on a tray with a silver ice bucket—just that alone feels wonderful. Since I need to take medication, having extra mineral water was also very helpful. I also accidentally dropped my hair treatment bottle and broke it, but they kindly replaced it for me. I’m sorry for the trouble during these times of limited supplies. I also appreciated being able to change my newspaper. Thank you for all your thoughtful care. I look forward to staying with you again.

This was my first stay, and from the initial phone call to the moment we left, every staff member’s service was warm, attentive, and flawless. Because I have dietary restrictions, there are usually items in the standard menu that I cannot eat, but this time you made thoughtful adjustments so I could enjoy everything—deliciously and without leaving anything behind. I am truly grateful for the kitchen team’s consideration despite how busy you were. The room layout was also very well designed and easy to use, with a Japanese-style tatami area and a Western-style bedroom with beds, plus an open-air bath and wash area arranged thoughtfully. Although it was quite windy, we were still able to enjoy the private open-air bath in our room. The public bath was always clean, with amenities and towels fully stocked, so we could relax without any stress and fully enjoy the infinity open-air bath. On our final day at checkout, when we requested a taxi we were told it would be a 40-minute wait; however, the front desk staff kindly called around for us, and in the end a taxi arrived in about 10 minutes. We sincerely appreciate your help even during such a busy time. We would love to stay again. Thank you very much.

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.

Congratulations on your 102nd anniversary. This time, I stayed with you to enjoy a relaxing girls’ trip with my mother and to visit my aunt the next day. I truly love your baths. The space isn’t large, but the tub is just the right depth. I can’t quite explain why, but it feels wonderful. That depth also made it easier for my mother, who has trouble with her legs, to get in. (Hotel bathtubs are often shallow; she can get in, but standing up to get out is difficult and often a struggle.) In addition, even when sitting on a shower chair, she can still reach the amenities in your bath area. There is also enough space beside the tub to place toiletries, which was very helpful. If I may ask for one thing, having grab bars by the bathtub would be perfect—but overall I feel your bath is simple yet thoughtfully designed. Once again, we had a wonderful time chatting late into the night while enjoying the beautiful view, sleeping soundly, and making great memories. Thank you very much. P.S. The gift from the bees gathered on your rooftop (honey) was wonderfully sweet and delicious. Thank you very much.

We stayed in a special Room as three generations during the Obon holidays this year. First of all, we were amazed at how spacious the Room was! The bath was also large, and our 3-year-old daughter was thrilled. Both the sushi kaiseki dinner we had been looking forward to most and the breakfast were truly delicious. We could enjoy our meal at a relaxed pace in a private dining room, and the fountain show was beautiful. The service was excellent as well. There isn’t a playroom for children, but our daughter seemed to have lots of fun feeding the koi in the garden, reading picture books in the library, and doing the stamp rally. The adults were also able to enjoy some relaxing time for the first time in a while. We’re already talking about how next time Italian would be nice, teppanyaki would be great too, and kaiseki was wonderful as well. We’d love to visit again. Thank you very much.

A beautifully designed modern Japanese-style building and an impressive sense of space. Japanese aesthetics can be felt throughout, and it was a wonderfully comfortable stay—spacious yet deeply relaxing. The welcome service at CAFE SKY LIBRARY was excellent, and I was truly impressed by the staff’s understated hospitality. The large public bath and sauna were also very comfortable, allowing me to unwind and recover from travel fatigue at a leisurely pace. Getting to the airport was smoother than expected thanks to the moving walkways. I even had time to enjoy shopping at the airport early the next morning. When traveling in Hokkaido, this is a hotel I would definitely want to stay at as my final stop.

I chose this place after hearing that the Horyu-ji storytelling tour was fascinating, and it was even more enjoyable than I imagined. If I hadn’t known anything, I might have just walked around for a few dozen minutes and been done, but the guide’s talk—full of knowledge and humor—made the two-hour tour fly by. The room was comfortable, and all the staff were courteous, so I had a very pleasant stay. It also made me realize how nice it is to take your time exploring a single temple in depth.