전국 × 고객 서비스 평가가 높은 호텔·료칸 - 29페이지

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

Was this heaven? I had such a dreamlike stay. The ocean-view scenery, the unhurried pace of time—every moment was perfect. Whenever I went out to the pool or the beach, the staff immediately checked in and prepared my seat. It was truly wonderful. Breakfast looked great and tasted great—there’s nothing not to love about Halekulani. It’s a Hotel I definitely want to return to.

This was our first stay here to celebrate my birthday and our wedding anniversary. I’d been wanting to visit for a while, and I found an affordable Plan, so I made a Reservation. All the Rooms looked spacious with beautiful views, so I chose the “hotel’s choice” Plan and booked without specifying a Room. When we arrived at the Hotel looking forward to our stay, we were surprised with a suite! The weather wasn’t great, but it instantly lifted our spirits. The view from the open-air bath was wonderful, and dinner was absolutely delicious. In particular, both the fish and meat dishes had amazing sauces—we finished everything between the two of us. Breakfast was also excellent, including dried fish, and I even had seconds of the clam miso soup! The staff were very kind as well. Late at night we accidentally stained the sheets due to our own mistake, but when we contacted the front desk they came right away to replace them. They reassured us repeatedly by saying “It’s okay,” and I’m truly grateful for their quick response. The Room, the view, the food, and the staff—everything was outstanding hospitality. We had a wonderful day! We’d love to visit again for another special occasion. Thank you very much.

As we did last year, four of us stayed again for a birthday sleepover. The Facility was well designed with no unnecessary extras, and having a large public bath was fantastic. Because of light rain, we took taxis to and from Chinatown, which was very convenient. We also really enjoyed using screen mirroring on the TV. Everything was thoughtfully arranged, and all four of us were completely satisfied.

I have stayed here many times, and it offers excellent access to Tokyo Station, making it convenient to travel anywhere by train. You will also have no trouble dining or shopping in the underground mall or around the Marunouchi area. Although the Rooms are right by the station, they are very quiet and comfortable. When my child was younger, we especially loved the Room with a view of the trains. This time, the only thing that concerned me was that the closet door handle (wooden part) had deteriorated and become splintered.

We stayed in a special Room as three generations during the Obon holidays this year. First of all, we were amazed at how spacious the Room was! The bath was also large, and our 3-year-old daughter was thrilled. Both the sushi kaiseki dinner we had been looking forward to most and the breakfast were truly delicious. We could enjoy our meal at a relaxed pace in a private dining room, and the fountain show was beautiful. The service was excellent as well. There isn’t a playroom for children, but our daughter seemed to have lots of fun feeding the koi in the garden, reading picture books in the library, and doing the stamp rally. The adults were also able to enjoy some relaxing time for the first time in a while. We’re already talking about how next time Italian would be nice, teppanyaki would be great too, and kaiseki was wonderful as well. We’d love to visit again. Thank you very much.

A beautifully designed modern Japanese-style building and an impressive sense of space. Japanese aesthetics can be felt throughout, and it was a wonderfully comfortable stay—spacious yet deeply relaxing. The welcome service at CAFE SKY LIBRARY was excellent, and I was truly impressed by the staff’s understated hospitality. The large public bath and sauna were also very comfortable, allowing me to unwind and recover from travel fatigue at a leisurely pace. Getting to the airport was smoother than expected thanks to the moving walkways. I even had time to enjoy shopping at the airport early the next morning. When traveling in Hokkaido, this is a hotel I would definitely want to stay at as my final stop.

I chose this place after hearing that the Horyu-ji storytelling tour was fascinating, and it was even more enjoyable than I imagined. If I hadn’t known anything, I might have just walked around for a few dozen minutes and been done, but the guide’s talk—full of knowledge and humor—made the two-hour tour fly by. The room was comfortable, and all the staff were courteous, so I had a very pleasant stay. It also made me realize how nice it is to take your time exploring a single temple in depth.

This was my second stay. This time, I traveled with my elderly mother. They accommodated the Room request I had shared in advance, and the front desk staff were very kind and helpful. It was a comfortable stay. I would like to stay again.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

After watching your YouTube video, we thought it looked wonderful and made a Reservation. Even though it was the peak summer holiday season, we were incredibly lucky to secure a Room. As expected, there were many families and large groups, but thanks to the staff’s quick and well-organized coordination, there were no bottlenecks and my spouse and I truly enjoyed our stay. The baths were amazing, with so many excellent tubs to choose from. I especially soaked often in hopes of easing my chronic lower back pain and nerve pain. Shimobe Onsen has helped improve the numbness in my right hand and nerve pain in the past, so I feel deeply grateful for it. We would definitely like to come again for therapeutic bathing. Next time, we would love to stay in a suite Room with a private open-air Onsen bath.

This time, we were completely satisfied with the Room, meals, and staff. Last time, the front desk staff were unfriendly and I wondered what was going on, but this time both check-in and check-out were very pleasant. The meals were also delicious, and although it was the same attendant as last time, they were extremely considerate. Thank you very much!

On a whim, we decided to take a refreshing getaway and made a same-day Reservation at Nampuro, which we’d been curious about for some time. It was our first trip in a while, and while we were excited, we tried not to set our expectations too high when we checked in—but the moment we stepped inside, our excitement just kept growing! We stayed in Grand Oceans, and from the instant we got off the elevator—seeing the wide selection of drinks and light snacks—and walked down the beautifully atmospheric hallway, then opened the door to our room… everything was amazing. One “This is incredible!” after another. A bath with an ocean view, delicious meals, relaxing in the room with drinks—it was exactly the refreshing trip we had been looking for. Since it was raining, it wasn’t quite a breathtaking view this time, but we found ourselves saying, “Next time let’s come when it’s sunny,” and ended up promising each other another stay! Thank you for such a wonderful time. We’ll be back!!

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

We stayed with my mother to celebrate her 88th birthday, along with my wife and me. We had requested slightly smaller portions, and the meal was still more than satisfying—we were able to relax and enjoy it at a leisurely pace. As a surprise, the staff gave us a heartwarming celebration for her 88th birthday, and I’m truly grateful that I was able to show my appreciation as a child in such a meaningful way. Thank you very much for your thoughtful care for my mother, who has difficulty walking, especially during the transfers to and from the station and to our detached room. Lastly, when you said “Please come again,” I could accept those words sincerely. Thank you very much.

I visited Izushi to pay my respects at a family grave, and stayed at Nishimuraya Shogetsutei in Kinosaki Onsen for the first time in a while. The room was spacious. At Kinosaki Onsen Station, there is a place at the tourist information center where they can store your luggage and deliver it directly to the hotel, so I was able to travel light—going to Toyooka and then on to Izushi. The hotel’s baths were also large, and I could relax. I also enjoyed visiting the public bathhouses; although it’s a bit far from the station, I appreciated that there is a shuttle bus. Dinner was delicious. Breakfast was a buffet, but this time I kept it light. There was a good variety of options. Next time, I’d like to come for crab. Thank you very much for your hospitality.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

We stayed here for our last trip as a couple before the baby arrives. We asked that no raw foods be served, and they kindly changed not only the dishes but also the drinks to caffeine-free rooibos tea, which we truly appreciated. It was clear that they adjusted the menu so it felt no different from meals made with raw ingredients, and it became a wonderful memory for our last trip as a couple. Both the Room and the bath were lovely, and we would like to stay again as a couple when things have settled down. Thank you very much.

My family and I have stayed here many times. It’s close to the station, well located, clean, and comfortable. Above all, the front desk staff are all kind and courteous, making it a welcoming Hotel where you can feel at ease.

It was a wonderful hotel by the sea in Beppu. The location was great, and we were able to see the moonlight path and the sunrise path. The staff provided pleasant service, the restaurant offered a calm dining atmosphere, there was a wide variety of complimentary drinks, and we even received a birthday gift. It made for a great day. Thank you very much.