รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Vista Kanazawa

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for your continued patronage of the Vista Group. We would also like to express our sincere gratitude for taking the time out of your busy schedule to share your thoughtful and valuable feedback. We are pleased to hear that, overall, you found your stay “good.” However, we are truly sorry for the inconveniences caused by our oversights in small details and by aspects of our facilities. We apologize for not meeting your expectations. With regard to the points you raised, please allow us to provide an update on our current and future actions. ■ Housekeeping information: We sincerely apologize for the confusion caused by discrepancies between the information provided at check-in and the actual room status. We have now switched to digital guidance via a QR code displayed on the in-room TV screen. We will promptly provide further training and make improvements so that we can deliver accurate information going forward. ■ Amenities and in-room items: As part of our SDGs initiatives, our Hotel is reviewing the items provided in guest rooms. We are moving toward a simpler, more eco-conscious approach, and we understand this may have caused inconvenience especially for returning guests. If you need any additional items, we can provide them as loaner items upon request—please let our front desk staff know during your next stay. In addition, amenities are now offered in a way that allows guests to select only what they need at check-in. As this initiative is still ongoing, we have received many requests for improvement; these will be considered as matters for future review. ■ Bathroom faucet: We are sorry to hear that it was difficult to use when washing up; we regret that there was insufficient consideration in the design. While immediate renovation is difficult, we will work to improve usability as part of future renewal plans. ■ Trash collection: Regarding the plastic bottle matter, we sincerely apologize for not being able to accommodate your feelings appropriately. To prevent loss-related issues, we have a rule not to touch anything other than what is inside trash bins; however, as you pointed out, our advance explanation was insufficient. Going forward, we will ensure clearer guidance and consider revising our operations. We will share your feedback not only with on-site staff but also with management departments as well, and will continue striving to provide a more comfortable stay with less stress. Should you have another opportunity to visit us again, all of us look forward sincerely to welcoming you back. Hotel Vista Kanazawa Front Desk