รีวิวและความประทับใจจากผู้เข้าพักที่ Mars Garden Hotel Hakata

(จังหวัดฟุกุโอกะ/เดินจากทางออกชิคุชิของสถานี JR ฮากาตะ 1 นาที) [ทั้งหมด 200 ห้อง]
คะแนนรวม
4.42
ดี (195)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.39
  • สิ่งอำนวยความสะดวก
    4.39
  • การบริการลูกค้า
    4.64
  • อาหาร
    4.75
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.02
  • ความพึงพอใจ
    4.48
3.80
momosuke68

I was disappointed in many ways.

I chose this Hotel because the Reviews were good, but there was black grime (not dust) on the outlet area behind the TV, and there was also some kind of stain inside the refrigerator. I could wipe everything off easily with a damp tissue, so I think the cleaning was not thorough. There was also about 1 cm of water left in the kettle. There was dirt on the air conditioner vent as well. The most disappointing thing was that the chain attached to the bathtub plug had a yellowed plastic cover on it. I have stayed at many Hotels, but this was a first for me. Thinking that dirty water from washing could get inside it made me feel uncomfortable, and I couldn’t bring myself to fill the tub and take a bath. The staff were very pleasant at check-in and check-out, and I enjoyed having an internet TV. It was close to the station and had many good points, but there were simply too many disappointing issues.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร-
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3
  • 2/8/2026~
  • 1 คน 1 ห้อง
  • Classic Brown Simmons Single (Non-Smoking, 14.3 m²)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Mars Garden Hotel Hakata. We sincerely apologize for the discomfort caused to many guests during your stay. We will share your Review with all staff and our cleaning contractor, and we are committed to making improvements. If you notice anything else in the future, please feel free to let us know. All of us look forward to welcoming you again.

ดูรีวิวทั้งหมดของMars Garden Hotel Hakata