รีวิวและความประทับใจจากผู้เข้าพักที่ New Otani Inn Tokyo

Overall disappointing.

This was my first time using the service, but overall, I was left with a disappointing impression. Despite having a self-check-in machine installed, I was directed to "please check in at the staffed counter," which raised some questions at that point. Additionally, perhaps due to centralized air conditioning in the guest room, cold air similar to cooling came out of the vent even though it was winter. As a result, I had to layer up and sleep feeling cold. Furthermore, when I tried to leave my luggage after checkout, I was told that "we cannot store luggage today due to an annual inspection." If that were the case, it would have been helpful if this information had been communicated during check-in. There were no suggestions for nearby coin lockers or alternatives either, which felt like a lack of consideration. Honestly speaking, as this Hotel is listed on IKYU.com and my expectations were high accordingly, I felt underwhelmed by the service and response provided and ended up feeling disappointed. Some staff members were kind and helpful; therefore, I hope improvements can be made moving forward.