รีวิวและความประทับใจจากผู้เข้าพักที่ New Otani Inn Tokyo

I think it was busy because it was the end of the year, but

I made a reservation from the hotel's reservation website. I reserved a semi-double room, but since there was availability, they changed it to a double room without any price change. Thank you very much. However, there were some concerns. ① The check-in process took too long. When I lined up at the reception, there were about 10 or 11 people in front of me. Soon, about 3 more people lined up behind me. I was the fourth in line. There were three staff members at the counter. It seemed irregular for a pair of two foreigners, and one staff member joined to assist, making it two staff members handling them. The other staff member seemed to be struggling with the guidance on the parking fees. In the end, it took about 17 or 18 minutes until it was my turn. After signing and confirming the reservation details, I waited another 3 or 4 minutes to receive the reservation benefit amenities. I thought they should have prepared the amenities for today's check-in guests in advance, and at the same time, shouldn't the reception department leader or a senior staff member take over the time-consuming customer explanations and guidance, so at least one person can handle regular operations? I felt that the reason it took so long for one group of customers was due to a lack of such consideration. ② The room's air conditioning did not warm the room, no matter if I selected HI, MID, or LOW. I wouldn't complain if I chose a hotel because it was cheap, but this time, the weekend rate was about twice as high as when I used it before, so it was very disappointing. New Otani (Nyū Ōtani) isn't on the same level as AP ◯, right? ※ I believe it was extremely busy because it was the end of the year ※