รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Gracery Sapporo

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying with us and for sharing your heartfelt feedback. We are delighted to hear that, despite feeling tired upon arrival, you used the special shower feature in the bathroom of your room and found your skin feeling refreshed the next morning. We strive to provide a space where guests can relax and rejuvenate both physically and mentally during their travels, so it brings us great joy to know that we could contribute to your comfort. We are also pleased that you appreciated our attention to detail by providing two ashtrays in your smoking-permitted room. Ensuring our guests' comfort through thoughtful touches is important to us, and knowing this was recognized is truly encouraging for our staff. However, we regret that despite staying on a higher floor, the building's structure limited the view from your room. If you prefer a more open view during future stays, please feel free to let us know—we will do our best to accommodate such requests. That said, we are honored by your kind words about our reception staff and dining area attendants who made an effort to engage with you throughout your stay. We value every interaction with our guests as part of creating a welcoming experience, so it means a lot that this was appreciated. Additionally, we’re glad you found it convenient to access Sapporo Station via the underground passage without stepping outside on a rainy morning. Many guests have praised this feature as well. We will continue leveraging this advantage while enhancing overall convenience for all visitors. We look forward to welcoming you again in the future and aim even higher in ensuring satisfaction during your next visit. Thank you once again for choosing our accommodation!