รีวิวและความประทับใจจากผู้เข้าพักที่ Rakuten STAY VILLA Kinugawa Riverside

Too inconvenient and exhausting.

Stayed on 2025/11/5 with two people and one dog. - Two weeks before the stay, received an email stating that the projector in the room was broken and to use a smart TV instead. However, there were no details about the TV's specifications, and even after checking the website, it was unclear. Called for clarification but was directed back to check the website via an automated message. It took two days to get necessary information. - Received a pre-check-in request email one day before arrival and completed it, but still had to register again upon arrival. - The indoor bath water temperature only reached 40°C. As it was getting colder during this season, contacted staff who responded in broken Japanese that temperature settings could not be changed. - The footbath outside the room only provided scalding hot water. Upon contacting staff again, they advised fetching cold water from the kitchen and letting it sit for about an hour to cool down—an inconvenient solution. - Despite turning on heating in the room, it did not warm up at all; eventually gave up and wore outerwear indoors due to exhaustion from dealing with other issues above. - Noted as my oversight: no pajamas provided in-room. Positive points include being pet-friendly, free drinks available in the fridge (though unused), having a sauna (also unused), relatively well-equipped appliances, and spacious rooms—though ineffective air conditioning diminishes this advantage. While other reviews do not mention issues with room or water temperatures, perhaps due to seasonal timing differences; personally felt more like staying at pet-friendly accommodation with amenities rather than a villa experience as advertised.