Rakuten STAY FUJIMI TERRACE Hakone Ashinoko

We stayed in the 5th-floor Suite with our dog as a family of three.Unfortunately, it was cloudy and we couldn’t see Mt. Fuji, but the view from the Room and the bath were excellent.However, we were really looking forward to watching a movie as a family using the projector and surround sound system,but after renting a movie, the system stopped connecting due to a technical issue during playback...We contacted customer support, but they told us that the network connection around Lake Ashi is poor and asked for our understanding.If that’s the case, we wish you wouldn’t promote the projector and surround sound system as key features of the Room,and would have informed us of this limitation from the start.We ended up wasting quite a bit of time troubleshooting, but aside from that, we enjoyed both the barbecue and breakfast,and had an overall pleasant stay.

Overall, the stay was comfortable.Since there is no window in the bedroom, I noticed a slight odor.Other than that, there were no particular issues, and the Room was clean.Also, I think having a massage chair would make it even more relaxing.