Rakuten STAY FUJIMI TERRACE Hakone Ashinoko

This was our second stay, following last year. We stayed for two nights with four adults and our dog (a Yorkshire Terrier).The Room is spacious, so even a family of four can relax comfortably. The bedroom is also roomy—when we pushed the two beds together, there was still plenty of space for three people. The pet amenities were well stocked, and we had a very comfortable stay even with our dog.The kitchen is easy to use, and it’s convenient that almost everything you need is provided except seasonings. The refrigerator was pre-stocked with drinks such as wine, cup sake, craft beer, cider, and juice, as well as snacks and sweets—these thoughtful touches were much appreciated.One small disappointment was the coffee. Although there were four of us, there were only three coffee capsules; having one per person would be better. Also, we realized too late that coffee for the second day required advance request by the previous day, so we couldn’t receive it and ended up buying some from a vending machine. For a Multiple Night Stay, clearer guidance would be appreciated.The terrace feels private, and although it’s on the first floor, you can see Lake Ashi and the torii gate of Hakone Shrine through the trees—the location is excellent. Last year we noticed quite a lot of weeds in the garden area, but this time it was neatly maintained; we were happy to see that improvement.The terrace footbath was a bit too hot for us. Even at the lowest temperature setting it was still hot; we added water to adjust it but found it difficult to get just right. This may depend on the season and personal preference, but finer temperature control would be welcome. Once at a comfortable temperature, enjoying the footbath while feeling the evening breeze would be wonderful—and likely become one of our favorite moments unique to this Accommodation.The BBQ grill kept on the terrace is also easy to use, making casual BBQs another great feature.Overall, being able to spend time with family and our dog without worrying about others is what makes this place especially appealing. With well-equipped Facility features and amenities—and a relaxing atmosphere with Lake Ashi nearby—this is an Accommodation we’d love to return to again.

We stayed in the 5th-floor Suite with our dog as a family of three.Unfortunately, it was cloudy and we couldn’t see Mt. Fuji, but the view from the Room and the bath were excellent.However, we were really looking forward to watching a movie as a family using the projector and surround sound system,but after renting a movie, the system stopped connecting due to a technical issue during playback...We contacted customer support, but they told us that the network connection around Lake Ashi is poor and asked for our understanding.If that’s the case, we wish you wouldn’t promote the projector and surround sound system as key features of the Room,and would have informed us of this limitation from the start.We ended up wasting quite a bit of time troubleshooting, but aside from that, we enjoyed both the barbecue and breakfast,and had an overall pleasant stay.